Samsung UN65KU700DF User Manual - Page 5

Troubleshooting, Precautions and Notes

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Troubleshooting Getting Support 64 Getting support through Remote Management 64 Finding the contact information for service 65 Requesting service Diagnosing TV operational issues There Is a Problem with the Picture 65 Testing the picture I Can't Hear the Sound Clearly 67 Testing the sound There Is a Problem with the Broadcast My Computer Won't Connect The TV Won't Connect to the Internet The Schedule Recording/Timeshift Function Isn't Working Anynet+ (HDMI-CEC) Isn't Working I Have Trouble Launching/Using Apps My File Won't Play I Want to Reset the TV Other Issues Precautions and Notes Before Using the Recording and Timeshift Functions 74 Before using the recording and schedule recording functions 75 Before using the timeshift function Supported Resolutions for UHD Input Signals 76 If HDMI UHD Color is set to Off 76 If HDMI UHD Color is set to On Read Before Using Voice Interaction 77 Precautions for voice interaction 77 Requirements for using voice interaction Read Before Using Apps Read Before Using the Internet Read Before Playing Photo, Video, or Music Files 80 Limitations on use of photo, video, and music files 81 Supported external subtitles 81 Supported internal subtitles 82 Supported image formats and resolutions 82 Supported music formats and codecs 83 Supported video codecs Read After Installing the TV 85 Picture sizes and input signals 86 Installing an anti-theft lock 86 Read before setting up a wireless Internet connection Read Before Connecting a Computer (Supported Resolutions) 87 IBM 87 MAC 88 VESA DMT

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Troubleshooting
Getting Support
64
Getting support through Remote Management
64
Finding the contact information for service
65
Requesting service
Diagnosing TV operational issues
There Is a Problem with the Picture
65
Testing the picture
I Can't Hear the Sound Clearly
67
Testing the sound
There Is a Problem with the Broadcast
My Computer Won't Connect
The TV Won't Connect to the Internet
The Schedule Recording/Timeshift Function Isn't Working
Anynet+ (HDMI-CEC) Isn't Working
I Have Trouble Launching/Using Apps
My File Won't Play
I Want to Reset the TV
Other Issues
Precautions and Notes
Before Using the Recording and Timeshift Functions
74
Before using the recording and schedule recording functions
75
Before using the timeshift function
Supported Resolutions for UHD Input Signals
76
If HDMI UHD Color is set to Off
76
If HDMI UHD Color is set to On
Read Before Using Voice Interaction
77
Precautions for voice interaction
77
Requirements for using voice interaction
Read Before Using Apps
Read Before Using the Internet
Read Before Playing Photo, Video, or Music Files
80
Limitations on use of photo, video, and music files
81
Supported external subtitles
81
Supported internal subtitles
82
Supported image formats and resolutions
82
Supported music formats and codecs
83
Supported video codecs
Read After Installing the TV
85
Picture sizes and input signals
86
Installing an anti-theft lock
86
Read before setting up a wireless Internet connection
Read Before Connecting a Computer (Supported Resolutions)
87
IBM
87
MAC
88
VESA DMT