Samsung UN78KU750DF User Manual - Page 70
Getting Support
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Getting Support Get help directly from Samsung if you have a problem with your TV. Getting support through Remote Management Settings Support Remote Management Try Now To let Samsung Electronics diagnose your TV remotely when you need assistance with your TV, set Remote Management to On. You will need to read and agree to the service agreement before using this feature. "" This function requires an Internet connection. What is Remote Support? Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely: ●● Diagnose your TV ●● Adjust the TV settings for you ●● Perform a factory reset your TV ●● Install recommended firmware updates How does Remote Support Work? You can easily have a Samsung Tech service your TV remotely: 1. Call the Samsung Contact Center and ask for remote support. 2. Open the menu on your TV and go to the Support section. 3. Select Remote Management, then read and agree to the service agreements. When the PIN screen appears, provide the PIN number to the agent. 4. The agent will then access your TV. Finding the contact information for service Settings Support Contact Samsung Try Now You can view the address of the Samsung website, the call center phone number, your TV's model number, your TV's software version, the Smart Hub info, and other information you may need to get service support from a Samsung call agent or the Samsung website. "" You can also find information by reading the QR code of the product.