Samsung WF457ARGSGR/AA User Manual Ver.1.0 (English, French, Spanish) - Page 60

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Troubleshooting PROBLEM Fills with the wrong temperature water. Door is locked or will not open. Does not drain and/or spin. Load is too wet at the end of the cycle. Leaks water. Has excessive suds. SOLUTION • Turn both faucets on fully. • Make sure the temperature selection is correct. • Make sure the hoses are connected to the correct faucets. Flush water lines. • Check the water heater. It should be set to deliver a minimum 120° F (49° C) hot water at the tap. Also check the water heater capacity and recovery rate. • Disconnect the hoses and clean the screens. The hose filter screens may be plugged. • As your washer is filling, the water temperature may change as the automatic temperature control feature checks the incoming water temperature. This is normal. • While your washer is filling, you may notice just hot or just cold water going through the dispenser when the cold or warm wash temperature is selected. This is a normal function of the automatic temperature control feature as your washer determines the temperature of the water. • Press the Start/Pause Button to stop your washer. • Your washer door will remain locked during the heating portion of the Sanitize Cycle • It may take a few moments for the door lock mechanism to disengage. • Check the fuse or reset the circuit breaker. • Straighten the drain hoses. Eliminate bent hoses. If there is a drain restriction, contact the customer service center. • Close the door and press the Start/Pause Button. For your safety, your washer will not tumble or spin unless the door is closed. • Make sure the debris filter is not clogged. • Use the High or Extra High spin speed. • Use high efficiency detergent to reduce over-sudsing. • The load is too small. Very small loads (one or two items) may become unbalanced and not spin out completely. • Make sure the door is firmly closed. • Make sure all hose connections are tight. • Make sure the end of the drain hose is correctly inserted and secured to the drainage system. • Avoid overloading. • Use high efficiency detergent to prevent over-sudsing. • Use high efficiency detergent to prevent over-sudsing. • Reduce the detergent amount for soft water, small or lightly soiled loads. • Non-HE detergent is NOT recommended. 60_ Troubleshooting WF457ARG-03153A_EN.indd 60 2012-03-29 4:11:18

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60
_ Troubleshooting
Troubleshooting
PROBLEM
SOLUTION
Fills with the wrong
temperature water.
•
Turn both faucets on fully.
•
Make sure the temperature selection is correct.
•
Make sure the hoses are connected to the correct faucets.
Flush water lines.
•
Check the water heater. It should be set to deliver a minimum 120°
F (49° C) hot water at the tap. Also check the water heater capacity
and recovery rate.
•
Disconnect the hoses and clean the screens. The hose filter screens
may be plugged.
•
As your washer is filling, the water temperature may change as the
automatic temperature control feature checks the incoming water
temperature. This is normal.
•
While your washer is filling, you may notice just hot or just cold
water going through the dispenser when the cold or warm wash
temperature is selected. This is a normal function of the automatic
temperature control feature as your washer determines the
temperature of the water.
Door is locked or will not
open.
•
Press the Start/Pause Button to stop your washer.
•
Your washer door will remain locked during the heating portion of the
Sanitize Cycle
•
It may take a few moments for the door lock mechanism to
disengage.
Does not drain and/or spin.
•
Check the fuse or reset the circuit breaker.
•
Straighten the drain hoses. Eliminate bent hoses. If there is a drain
restriction, contact the customer service center.
•
Close the door and press the Start/Pause Button. For your safety,
your washer will not tumble or spin unless the door is closed.
•
Make sure the debris filter is not clogged.
Load is too wet at the end
of the cycle.
•
Use the High or Extra High spin speed.
•
Use high effi
ciency detergent to reduce over–sudsing.
•
The load is too small. Very small loads (one or two items) may
become unbalanced and not spin out completely.
Leaks water.
•
Make sure the door is firmly closed.
•
Make sure all hose connections are tight.
•
Make sure the end of the drain hose is correctly inserted and secured
to the drainage system.
•
Avoid overloading.
•
Use high effi
ciency detergent to prevent over–sudsing.
Has excessive suds.
•
Use high effi
ciency detergent to prevent over-sudsing.
•
Reduce the detergent amount for soft water, small or lightly soiled
loads.
•
Non-HE detergent is NOT recommended.
WF457ARG-03153A_EN.indd 60
WF457ARG-03153A_EN.indd
60
2012-03-29
4:11:18
2012-03-29
4:11:18