Samsung WF50K7500AW/A2 User Manual - Page 66

The Add Door is open.

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Troubleshooting Code HC UB 8C, 8C1, 8C2 OC 3C AC6 DDC DC3 9C1/9C2 SF Action Check the washing heater. • Power off the washer, and then contact a Samsung customer service center. Check the spinning process. • The load may not be balanced inside the drum. Check the drum and make sure the load is balanced. • Press START/PAUSE to resume operation, or power off and then power the washer on after 2-3 minutes, and then try again. Check the MEMS sensor. • Power off and then power the washer on after 2-3 minutes, and then try again. Water may overflow. • Close the water tap, and then call for service. Check the motor. • Power off and then power the washer on after 2-3 minutes, and then try again. Check the PBA communication status. • Power off and then power the washer on after 2-3 minutes, and then try again. The Add Door is open. • Close the Add Door, and then press START/PAUSE to resume operation. Check the Add Door. • Power off and then power the washer on after 2-3 minutes, and then try again. The electronic control needs to be checked. • Check if power is supplied properly. • If the information code remains, contact a Samsung service center. System failed. • Power off the washer, and then contact a Samsung service center. If any information code keeps appearing on the screen, contact a local Samsung service center. Troubleshooting 66 English 8 JOEE

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Troubleshooting
Troubleshooting
English
66
Code
Action
HC
Check the washing heater.
•
Power off the washer, and then contact a Samsung customer
service center.
UB
Check the spinning process.
•
The load may not be balanced inside the drum. Check the drum
and make sure the load is balanced.
•
Press
START/PAUSE
to resume operation, or power off and then
power the washer on after 2-3 minutes, and then try again.
8C, 8C1, 8C2
Check the MEMS sensor.
•
Power off and then power the washer on after 2-3 minutes, and
then try again.
OC
Water may overflow.
•
Close the water tap, and then call for service.
3C
Check the motor.
•
Power off and then power the washer on after 2-3 minutes, and
then try again.
AC6
Check the PBA communication status.
•
Power off and then power the washer on after 2-3 minutes, and
then try again.
DDC
The Add Door is open.
•
Close the Add Door, and then press
START/PAUSE
to resume
operation.
DC3
Check the Add Door.
•
Power off and then power the washer on after 2-3 minutes, and
then try again.
9C1/9C2
The electronic control needs to be checked.
•
Check if power is supplied properly.
•
If the information code remains, contact a Samsung service center.
SF
System failed.
•
Power off the washer, and then contact a Samsung service center.
If any information code keeps appearing on the screen, contact a local Samsung service
center.
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2016/4/1
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