Samsung WV55M9600AW/A5 User Manual - Page 72

Troubleshooting Code Upper washer Lower washer 1 UB UB 1 8C 8C 1 8C1 8C1 1 8C2 8C2 1 OC OC 1 3C 3C 1 AC6 AC6 1 9C1 9C1 1 9C2 9C2 1 SF SF 1 AC AC Action Check the spinning process. • The load may not be balanced inside the drum or tub. Load is too small, or heavy items are mixed with light items. Check the drum or tub and make sure the load is balanced. • Avoid washing single items, adding few extra items help to balance the load. Redistribute the load evenly. • Press START/PAUSE to resume operation, or power off and then power the washer on after 2-3 minutes, and then try again. Check the MEMS sensor. • Power off and then power the washer on after 2-3 minutes, and then try again. Water may overflow. • Close the water tap, and then call for service. Check the motor. • Power off and then power the washer on after 2-3 minutes, and then try again. Check the PBA communication status. • Power off and then power the washer on after 2-3 minutes, and then try again. The electronic control needs to be checked. • Check if power is supplied properly. • If the information code remains, contact a Samsung service center. System failed. • Power off the washer, and then contact a Samsung service center. Check communications between main and sub PBAs. • Try powering off and restarting the cycle. • If the information code remains, contact a customer service centre. Troubleshooting 72 English FlexWash_WV9600M_DC68-03768B-07_EN.indd 72 2019-05-23 PM 2:53:34