SanDisk SDMX18R-002GK-A57 User Manual - Page 31

Why does my player say unknown artist/album? Normally this is because the ID3 tags or WMA meta-data information is missing. On your computer, right-click the song, choose Properties, Summary tab then Advanced. Then you can input the data such as Artist, Album, Song Title, Track Number, Genre, and Year. How do I reset my Sansa® Clip+ MP3 player? Press-and-hold the Power button for approximately 20 seconds, and then release the power button. Why can't I drag and drop OGG files to my Sansa® Clip+ MP3 player using Windows Media Player? To drag and drop OGG files to the Sansa® Clip player, you need to upgrade your Windows Media Player to version 11. Why won't my Sansa® Clip+ MP3 player play music? Check to verify if the audio file type is supported. If the file type is supported, make sure that the file is not corrupted and that its license is up to date. Why isn't my Sansa® Clip+ MP3 player being charged or detected by my computer when I connect it? Verify that you are using Windows Media Player version 10 or higher, reset your player, and try again. Tips & Troubleshooting 28