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Seagate 15K.4 Cheetah 15K.4 FC Product Manual - Page 89

European support services, Seagate Service Centers, Africa/Middle East support services

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European support services For presales and technical support in Europe, dial the Seagate Service Center toll-free number for your specific location. If your location is not listed here, dial our presales and technical support call center at +1-405324-4714 from 8:00 A.M. to 11:45 A.M. and 1:00 P.M. to 5:00 P.M. (Central Europe time) Monday through Friday. The presales and technical support call center is located in Oklahoma City, USA. For European warranty service, dial the toll-free number for your specific location. If your location is not listed here, dial our European CSO warranty center at +31-20-316-7222 from 8:30 A.M. to 5:00 P.M. (Central Europe time) Monday through Friday. The CSO warranty center is located in Amsterdam, The Netherlands. Seagate Service Centers Toll-free support numbers Call center Austria Belgium Denmark France Germany Ireland Italy Netherlands Norway Poland Spain Sweden Switzerland Turkey United Kingdom Presales and Technical Support - 00 800-47324283 (00 800-4SEAGATE) 00 800-47324283 00 800-47324283 00 800-47324283 00 800-47324283 00 800-47324283 00 800-47324283 00 800-47324283 00 800-311 12 38 00 800-47324283 00 800-47324283 00 800-47324283 00 800-31 92 91 40 00 800-47324283 FAX services-All Europe (toll call) Technical Support Warranty Service +1-405-324-3339 +31-20-653-3513 Warranty Service 00 800-47324289 00 800-47324289 00 800-47324289 00 800-47324289 00 800-47324289 00 800-47324289 00 800-47324289 00 800-47324289 00 800-47324289 00 800-311 12 38 00 800-47324289 00 800-47324289 00 800-47324289 00 800-31 92 91 40 00 800-47324289 Africa/Middle East support services For presales and technical support in Africa and the Middle East, dial our presales and technical support call center at +1-405-324-4714 from 8:00 A.M. to 11:45 A.M. and 1:00 P.M. to 5:00 P.M. (Central Europe time) Monday through Friday. The presales and technical support call center is located in Oklahoma City, USA. For warranty service in Africa and the Middle East, dial our European CSO warranty center at +31-20-3167222 from 8:30 A.M. to 5:00 P.M. (Central Europe time) Monday through Friday, or send a FAX to +31-20-6533513. The CSO warranty center is located in Amsterdam, The Netherlands. Cheetah 15K.4 FC Product Manual, Rev. C 77

Section	Page
1.0 Scope	13
2.0 Applicable standards and reference documentation	15
2.1 Standards	15
2.1.1 Electromagnetic compatibility	15
2.1.1.1 Electromagnetic susceptibility	15
2.1.2 Electromagnetic compliance	16
2.2 Reference documents	17
3.0 General description	19
3.1 Standard features	20
3.2 Media description	20
3.3 Performance	21
3.4 Reliability	21
3.5 Formatted capacities	21
3.5.1 Programmable drive capacity	21
3.6 Factory-installed accessories	22
3.7 Factory-installed options	22
3.8 User-installed accessories	22
4.0 Performance characteristics	23
4.1 Internal drive characteristics	23
4.2 Seek performance characteristics	23
4.2.1 Access time	23
4.2.2 Format command execution time (minutes)	24
4.2.3 General performance characteristics	24
4.3 Start/stop time	24
4.4 Prefetch/multi-segmented cache control	24
4.5 Cache operation	25
4.5.1 Caching write data	26
4.5.2 Prefetch operation	26
4.5.3 Optimizing cache performance for desktop and server applications	27
5.0 Reliability specifications	29
5.1 Error rates	29
5.1.1 Recoverable Errors	29
5.1.2 Unrecoverable Errors	29
5.1.3 Seek errors	30
5.1.4 Interface errors	30
5.2 Reliability and service	30
5.2.1 Mean time between failure (MTBF)	30
5.2.2 Preventive maintenance	30
5.2.3 Hot plugging the drive	31
5.2.4 S.M.A.R.T.	31
5.2.5 Thermal monitor	32
5.2.6 Drive Self Test (DST)	33
5.2.6.1 DST failure definition	33
5.2.6.2 Implementation	34
5.2.6.2.1 State of the drive prior to testing	34
5.2.6.2.2 Invoking DST	34
5.2.6.2.3 Short and extended tests	34
5.2.6.2.4 Log page entries	35
5.2.6.2.5 Abort	35
5.2.7 Product warranty	35
6.0 Physical/electrical specifications	37
6.1 AC power requirements	37
6.2 DC power requirements	37
6.2.1 Conducted noise immunity	38
6.2.2 Power sequencing	38
6.2.3 Current profiles	38
6.3 Power dissipation	42
6.4 Environmental limits	44
6.4.1 Temperature	44
6.4.2 Relative humidity	45
6.4.3 Effective altitude (sea level)	45
6.4.4 Shock and vibration	45
6.4.4.1 Shock	45
6.4.4.2 Vibration	48
6.4.5 Air cleanliness	48
6.4.6 Corrosive environment	48
6.4.7 Acoustics	49
6.4.8 Electromagnetic susceptibility	49
6.5 Mechanical specifications	50
7.0 Defect and error management	51
7.1 Drive internal defects/errors	51
7.2 Drive error recovery procedures	51
7.3 FC-AL system errors	53
7.4 Background Media Scan	53
7.4.1 Media Pre-Scan	54
8.0 Installation	55
8.1 Drive ID/option selection	55
8.2 LED connections	56
8.2.1 J6 connector requirements	57
8.3 Drive orientation	57
8.4 Cooling	57
8.5 Drive mounting	58
8.6 Grounding	58
9.0 Interface requirements	59
9.1 FC-AL features	59
9.1.1 Fibre Channel link service frames	59
9.1.2 Fibre Channel task management functions	60
9.1.3 Fibre Channel task management responses	60
9.1.4 Fibre Channel port login	61
9.1.5 Fibre Channel port login accept	62
9.1.6 Fibre Channel Process Login	62
9.1.7 Fibre Channel Process Login Accept	63
9.1.8 Fibre Channel fabric login	63
9.1.9 Fibre Channel fabric accept login	64
9.1.10 Fibre Channel Arbitrated Loop options	65
9.2 Dual port support	65
9.3 SCSI commands supported	66
9.3.1 Inquiry data	70
9.3.2 Mode Sense data	70
9.4 Miscellaneous operating features and conditions	75
9.5 FC-AL physical interface	76
9.5.1 Physical characteristics	76
9.5.1.1 Physical description	76
9.5.2 Connector requirements	77
9.5.3 Electrical description	78
9.5.4 Pin descriptions	78
9.5.5 FC-AL transmitters and receivers	79
9.5.6 Power	79
9.5.7 Fault LED Out	79
9.5.8 Active LED Out	79
9.5.9 Enable port bypass signals	80
9.5.10 Motor start controls	80
9.5.11 SEL_6 through SEL_0 ID lines	80
9.5.11.1 Parallel Enclosure Services Interface (ESI)	81
9.5.12 Device control codes	83
9.6 Signal characteristics	83
9.6.1 TTL input characteristics	83
9.6.2 LED driver signals	84
9.6.3 Differential PECL output	84
9.6.4 Differential PECL input	84
10.0 Seagate Technology support services	87
Numerics	93
A	93
B	93
C	93
D	94
E	94
F	94
G	95
H	95
I	95
J	95
L	95
M	95
N	96
O	96
P	96
Q	97
R	97
S	97
T	98
U	98
V	98
W	98
X	98

Match case Limit results 1 per page

Cheetah 15K.4 FC Product Manual, Rev. C

European support services

For presales and technical support in Europe, dial the Seagate Service Center toll-free number for your spe-

cific location. If your location is not listed here, dial our presales and technical support call center at +1-405-

324-4714 from 8:00

. to 11:45

. and 1:00

. to 5:00

. (Central Europe time) Monday through Friday.

The presales and technical support call center is located in Oklahoma City, USA.

For European warranty service, dial the toll-free number for your specific location. If your location is not listed

here, dial our European CSO warranty center at +31-20-316-7222 from 8:30

. to 5:00

. (Central Europe

time) Monday through Friday. The CSO warranty center is located in Amsterdam, The Netherlands.

Seagate Service Centers

Toll-free support numbers

Call center

Presales and Technical Support

Warranty Service

Austria

—

00 800-47324289

Belgium

00 800-47324283 (00 800-4SEAGATE)

00 800-47324289

Denmark

00 800-47324283

00 800-47324289

France

00 800-47324283

00 800-47324289

Germany

00 800-47324283

00 800-47324289

Ireland

00 800-47324283

00 800-47324289

Italy

00 800-47324283

00 800-47324289

Netherlands

00 800-47324283

00 800-47324289

Norway

00 800-47324283

00 800-47324289

Poland

00 800-311 12 38

Spain

00 800-47324283

00 800-47324289

Sweden

00 800-47324283

00 800-47324289

Switzerland

00 800-47324283

00 800-47324289

Turkey

00 800-31 92 91 40

United Kingdom

00 800-47324283

00 800-47324289

FAX services—All Europe (toll call)

Technical Support

+1-405-324-3339

Warranty Service

+31-20-653-3513

Africa/Middle East support services

For presales and technical support in Africa and the Middle East, dial our presales and technical support call

center at +1-405-324-4714 from 8:00

. to 11:45

. and 1:00

. to 5:00

. (Central Europe time) Mon-

day through Friday. The presales and technical support call center is located in Oklahoma City, USA.

For warranty service in Africa and the Middle East, dial our European CSO warranty center at +31-20-316-

7222 from 8:30

. to 5:00

. (Central Europe time) Monday through Friday, or send a FAX to +31-20-653-

3513. The CSO warranty center is located in Amsterdam, The Netherlands.