Seagate 5T060H6 Specifications - Page 57

SERVICE AND SUPPORT Service and Support SECTION 8 Service Policy If a customer discovers a defect in a Maxtor hard drive, Maxtor will, at its option, repair or replace the disk drive at no charge to the customer, provided it is returned during the warranty period. Drives must be properly packaged in Maxtor packaging or Maxtor-approved packaging to obtain warranty service. Any unauthorized repairs or adjustments to the drive void the warranty. To consistently provide our customers with the best possible products and services, Maxtor developed the Total Customer Satisfaction (TCS) program. Through the ongoing TCS process, Maxtor employees take direct responsibility for every customer's level of satisfaction - with Maxtor technology, price, quality, delivery, service and support. No Quibble Service® Another TCS feature is Maxtor's No Quibble Service® policy. By minimizing paperwork and processing, No Quibble Service dramatically cuts the turnaround time normally required for repairs and returns. Here's how it works: 1. Customer calls 1-800-2MAXTOR for a Return Material Authorization (RMA) number and provides a credit card number, 2. Maxtor ships a replacement drive within 2 business days, and 3. Customer returns the original drive and credit card draft is destroyed. Support Technical Assistance Highly-trained technicians are available 6 a.m. to 6 p.m. (Mountain Standard Time) Monday through Friday to provide detailed technical support. U.S. and Canada Voice E-mail Outside U.S. and Canada Language support: English, Spanish 800-2MAXTOR (800-262-9867), press 1 [email protected] 303-678-2015 Europe Voice E-mail Fax Language support: English, French, German + 353 1 204 11 11 [email protected] + 353 1 286 45 77 Asia/Pacific Voice E-mail Contact your local Maxtor Sales Office for assistance [email protected] Language support: English MaxInfo Service Use a touch-tone phone to listen to technical information about Maxtor products and the top Q&A's from our 24-hour automated voice system. U.S. and Canada Outside U.S. and Canada 800-2MAXTOR (800-262-9867) Press 1, wait for announcement, listen for option 303-678-2015, listen for option 8 - 1