Seagate ST320005LSA10G User Guide - Page 49
Solving Problems, General Troubleshooting Tips, Common Problems and Solutions
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General Troubleshooting Tips 6. Solving Problems This chapter provides solutions to the most common problems you may encounter while setting up and using your BlackArmor® server: • General Troubleshooting Tips • Common Problems and Solutions General Troubleshooting Tips If you have problems setting up or using your BlackArmor server, follow these suggestions: • Ensure that the server is properly connected to your local network. Check that the Ethernet cable is connected and functioning properly. • Ensure that your network is functioning properly. • Ensure that the server is properly connected to a power source and turned on. Check that all disk drives are functioning properly. • Ensure that your computer meets the BlackArmor system requirements. See "System Requirements" on page 8 for more information. • Ensure that your computer is running a supported Web browser. See "System Requirements" on page 8 for a list of supported browsers. • Ensure that you are logging in with the correct administrator user name and password. (Remember that passwords are case-sensitive.) Common Problems and Solutions This section provides solutions to common problems that may occur in BlackArmor Manager. I can't connect to the server over the local network. Check that the server is powered on and connected to the network. Try connecting to the server from a different computer. Try using a different Ethernet cable. I can't connect to the server over the Web. Check that the server has Global Access enabled. See "Making BlackArmor Accessible Using Seagate Global Access" on page 22. Enable Email Setup in BlackArmor Manager and then send a test email. BlackArmor® NAS 220 User Guide (Version 2) 53