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Warranty Service, Authorized Service Centers

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Warranty Service Seagate offers worldwide customer support for Seagate drives. Seagate distributors, OEMs and other direct customers should contact their Seagate service center representative for warranty-related issues. Resellers or end users of drive products should contact their place of purchase or one of the Seagate warranty service centers for assistance. Have your drive's "ST" model number and serial number available. Authorized Service Centers In some locations outside the US, you can contact an Authorized Service Center for service. 32 U Series 9 ce Product Manual, Rev. F

Section	Page
1.0 Introduction	11
2.0 Drive specifications	13
2.1 Specification summary table	13
2.2 Formatted capacity	15
2.2.1 LBA mode	15
2.3 Default logical geometry	15
2.4 Physical organization	15
2.5 Recording and interface technology	15
2.6 Physical characteristics	16
2.7 Seek time	16
2.8 Start/stop times	16
2.9 Power specifications	16
2.9.1 Power consumption	17
2.9.1.1 Typical current profile	18
2.9.2 Conducted noise	19
2.9.3 Voltage tolerance	19
2.9.4 Power-management modes	19
2.10 Environmental specifications	20
2.10.1 Ambient temperature	20
2.10.2 Temperature gradient	20
2.10.3 Humidity	20
2.10.3.1 Relative humidity	20
2.10.3.2 Wet bulb temperature	20
2.10.4 Altitude	20
2.10.5 Shock	21
2.10.5.1 Operating shock	21
2.10.5.2 Nonoperating shock	21
2.10.6 Vibration	21
2.10.6.1 Operating vibration	21
2.10.6.2 Nonoperating vibration	21
2.11 Acoustics	21
2.12 Electromagnetic immunity	22
2.13 Reliability	22
2.14 Agency certification	23
2.14.1 Safety certification	23
2.14.2 Electromagnetic compatibility	23
2.14.3 FCC verification	23
3.0 Configuring and mounting the drive	25
3.1 Handling and static discharge precautions	25
3.2 Breather filter hole precautions	26
3.3 Jumper settings	27
3.3.1 Master/slave configuration	27
3.3.2 Cable-select option	27
3.3.3 Alternate capacity jumper	27
3.3.4 Ultra ATA/100 cable	28
3.4 Drive mounting	28
4.0 ATA interface	31
4.1 ATA interface signals and connector pins	31
4.1.1 Supported ATA commands	33
4.1.2 Identify Device command	35
4.1.3 Set Features command	38
4.1.4 S.M.A.R.T. commands	39
5.0 Seagate Technology support services	41
Index	47
Numerics	47
A	47
B	47
C	47
D	47
E	47
F	47
G	47
H	47
I	47
J	48
K	48
L	48
M	48
N	48
O	48
P	48
R	48
S	48
T	49
U	49
V	49

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U Series 9 ce Product Manual, Rev. F

Warranty Service

Seagate offers worldwide customer support for Seagate drives. Seagate distributors, OEMs and other direct

customers should contact their Seagate service center representative for warranty-related issues. Resellers or

end users of drive products should contact their place of purchase or one of the Seagate warranty service cen-

ters for assistance. Have your drive’s “ST” model number and serial number available.

Authorized Service Centers

In some locations outside the US, you can contact an Authorized Service Center for service.