Seagate ST94811A Product Manual - Page 44

34

Momentus Product Manual, Rev. E

Presales, Technical Support and Customer Service

Presales Support

Our Presales Support staff can help you determine which Seagate products are best suited for your specific

application or computer system.

Technical Support

If you need help installing your drive, consult your system's documentation or contact the dealer's support ser-

vices department for assistance specific to your system. Seagate technical support is also available to assist

you online at support.sea

gate.com

or through one of our technical support service centers. Have your system

configuration information and your drive’s “ST” model number available.

SeaTDD

™

(+1-405-324-3655)

is a

telecommunications device for the deaf (TDD). You can send questions or

comments 24 hours daily and exchange messages with a technical support specialist during normal business

hours for the technical support call center in your region.

Warranty Service

Seagate offers worldwide customer support for Seagate drives. Seagate distributors, OEMs and other direct

customers should contact their Seagate service center representative for warranty-related issues. Resellers or

end users of drive products should contact their place of purchase or one of the Seagate warranty service cen-

ters for assistance. Have your drive’s “ST” model number and serial number available.

Authorized Service Centers

In some countries outside the US, you can contact an Authorized Service Center for service.

USA/Canada/Latin America Support Services

Presales Support

Call Center

Toll-free

Direct dial

FAX

Americas

1-877-271-3285

1

+1-405-324-4730

1

+1-405-324-4704

Technical Support

Call Center

Toll-free

Direct dial

FAX

Americas

1-800-SEAGATE

2

+1-405-324-4700

3

+1-405-324-4702

Warranty Service

Call Center

Toll-free

Direct dial

FAX / Internet

USA, Mexico and

1-800-468-3472

4

+1-405-324-4720

4

+1-405-324-4722

Latin America

Canada

Memofix

5

1-800-636-6349

+1-905-660-4936

+1-905-660-4951

www.memofix.com

Brazil

MA Centro de Serviços

5

—

+55-21-2509-7267

+55-21-2507-6672

www.mainformatica.com.br/produtos.htm

1

Hours of operation are 8:00

A

.

M

.

to 11:45

A

.

M

.

and 1:00

P

.

M

.

to 6:00

P

.

M

.

, Monday through Friday (Central time)

2

For product-specific phone number

3


A

.

M

.

to 8:00

P

.

M

.


4


A

.

M

.

to 12:15

P

.

M

.

and 1:30

P

.

M

.

to 5:30

P

.

M

.


5

Authorized Service Center

Section	Page
1.0 Introduction 1	7
2.0 Drive specifications 3	7
2.1 Specification summary 3	7
2.2 Formatted capacity 5	7
2.3 Default logical geometry 5	7
2.4 Physical organization 5	7
2.5 Recording and interface technology 6	7
2.6 Physical characteristics 6	7
2.7 Seek time 7	7
2.8 Time to ready 7	7
2.9 Power specifications 8	7
2.9.1 Power consumption 8	7
2.9.2 Conducted noise 9	7
2.9.3 Voltage tolerance 9	7
2.9.4 Power-management modes 10	7
2.10 Environmental specifications 11	7
2.10.1 Ambient temperature 11	7
2.10.2 Temperature gradient 11	7
2.10.3 Humidity 11	7
2.10.4 Altitude 11	7
2.10.5 Shock 12	7
2.10.6 Vibration 12	7
2.11 Acoustics 13	7
2.12 Electromagnetic immunity 13	7
2.13 Reliability 14	7
2.14 Agency certification 14	7
2.14.1 Safety certification 14	7
2.14.2 Electromagnetic compatibility 14	7
2.14.3 FCC verification 15	7
3.0 Configuring and mounting the drive 17	7
3.1 Handling and static discharge precautions 17	7
3.2 Jumper settings 17	7
3.2.1 Master/slave configuration 17	7
3.2.2 Cable-select option 18	7
3.3 Drive mounting 18	7
4.0 ATA interface 19	7
4.1 ATA interface signals and connector pins 19	7
4.1.1 Supported ATA commands 20	7
4.1.2 Identify Device command 23	7
4.1.3 Set Features command 26	7
4.1.4 S.M.A.R.T. commands 27	7
5.0 Compatibility summary 29	7
5.1 Installation considerations 29	7
5.2 BIOS versions tested 30	7
5.3 Operating system versions tested 30	7
5.4 Compatibility test configurations 31	7
5.5 Software utilities 31	7
5.6 Other certification 31	7
6.0 Seagate Technology support services 33	7
Figure 1. Momentus disc drive 1	9
Figure 2. Typical 5V startup and operation current profile 9	9
Figure 3. Jumper settings 17	9
Figure 4. Mounting dimensions-top, side and end view 18	9
1.0 Introduction	11
2.0 Drive specifications	13
2.1 Specification summary	13
2.2 Formatted capacity	15
2.3 Default logical geometry	15
2.4 Physical organization	15
2.5 Recording and interface technology	16
2.6 Physical characteristics	16
2.7 Seek time	17
2.8 Time to ready	17
2.9 Power specifications	18
2.9.1 Power consumption	18
2.9.1.1 Typical current profile	19
2.9.2 Conducted noise	19
2.9.3 Voltage tolerance	19
2.9.4 Power-management modes	20
2.10 Environmental specifications	21
2.10.1 Ambient temperature	21
2.10.2 Temperature gradient	21
2.10.3 Humidity	21
2.10.3.1 Relative humidity	21
2.10.3.2 Wet bulb temperature	21
2.10.4 Altitude	21
2.10.5 Shock	22
2.10.5.1 Operating shock	22
2.10.5.2 Nonoperating shock	22
2.10.6 Vibration	22
2.10.6.1 Operating vibration	22
2.10.6.2 Nonoperating vibration	22
2.11 Acoustics	23
2.12 Electromagnetic immunity	23
2.13 Reliability	24
2.14 Agency certification	24
2.14.1 Safety certification	24
2.14.2 Electromagnetic compatibility	24
2.14.3 FCC verification	25
3.0 Configuring and mounting the drive	27
3.1 Handling and static discharge precautions	27
3.2 Jumper settings	27
3.2.1 Master/slave configuration	27
3.2.2 Cable-select option	28
3.3 Drive mounting	28
4.0 ATA interface	29
4.1 ATA interface signals and connector pins	29
4.1.1 Supported ATA commands	30
4.1.2 Identify Device command	33
4.1.3 Set Features command	36
4.1.4 S.M.A.R.T. commands	37
5.0 Compatibility summary	39
5.1 Installation considerations	39
5.2 BIOS versions tested	40
5.3 Operating system versions tested	40
5.4 Compatibility test configurations	41
5.5 Software utilities	41
5.6 Other certification	41
6.0 Seagate Technology support services	43
Index	47
Numerics	47
A	47
B	47
C	47
D	47
E	47
F	47
G	47
H	47
I	47
J	48
K	48
L	48
M	48
N	48
O	48
P	48
R	48
S	48
T	49
U	49
V	49

Seagate ST94811A Product Manual - Page 44

Presales, Technical Support and Customer Service, USA/Canada/Latin America Support Services

Page 44 highlights