Sharp EC-S5170 ECS5170 Operation Manual - Page 18

Before Requesting Service, Troubleshooting Chart

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BEFORE REQUESTING SERVICE If you experience any difficulties with your vacuum cleaner, use this Troubleshooting Chart first before requesting service. NOTE: Always remember to have the vacuum cleaner turned OFF and disconnect the plug from the power outlet before working on the vacuum cleaner. TROUBLESHOOTING CHART Problem Motor does not start when the power switch is in the ON position. The agitator does not rotate when the power switch is in the ON position. Check Check if the power cord plug is completely inserted into the outlet. Be sure the flat belt is not severed or installed incorrectly. Be sure the "RUG/FLOOR" pedal is in "Rug". Possible Remedy Insert the plug properly into the outlet. Replace the flat belt or install it properly. Suction power is weak or decreases suddenly. Check if the nozzle head, suction hose, etc. is clogged. Remove any foreign objects that may have become jammed in the nozzle head, suction hose, etc. Please request service if the problem still persists or if the problem is not defined in the Troubleshooting Chart. FOR CUSTOMER ASSISTANCE To aid in reporting this vacuum cleaner in case of loss or theft, please record below the model number and serial number located on this unit. We also suggest you record all the information listed and retain for future reference. MODEL NUMBER DATE OF PURCHASE Dealer Service Station SERIAL NUMBER Telephone Telephone TO PHONE: Dial 1-800-BE-SHARP (1-800-237-4277) for: SERVICE (for your nearest Sharp Authorized Servicer) PARTS (for your Authorized Parts Distributor) ACCESSORIES ADDITIONAL CUSTOMER INFORMATION TO WRITE: For service problems, warranty information, missing items and other assistance: Sharp Electronics Corporation Customer Assistance Center 1300 Naperville Drive Romeoville, IL 60446-1091 Please provide the following information when you write or call: model number, serial number, date of purchase, your complete mailing adress (including zip code), your daytime telephone number (including area code) and description of the problem. 18

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18
MODEL NUMBER
SERIAL NUMBER
DATE OF PURCHASE
Dealer
Telephone
Service Station
Telephone
Please provide the following information when you write or call: model number, serial
number, date of purchase, your complete mailing adress (including zip code), your daytime
telephone number (including area code) and description of the problem.
For service problems, warranty information, missing items and other
assistance:
Sharp Electronics Corporation
Customer Assistance Center
1300 Naperville Drive
Romeoville, IL 60446-1091
Dial 1-800-BE-SHARP (1-800-237-4277) for:
SERVICE (for your nearest Sharp Authorized Servicer)
PARTS (for your Authorized Parts Distributor)
ACCESSORIES
ADDITIONAL CUSTOMER INFORMATION
FOR CUSTOMER ASSISTANCE
To aid in reporting this vacuum cleaner in case of loss or theft, please record below
the model number and serial number located on this unit. We also suggest you record
all the information listed and retain for future reference.
TO WRITE:
NOTE:
Always remember to have the vacuum cleaner turned OFF and disconnect the plug from the
power outlet before working on the vacuum cleaner.
TROUBLESHOOTING CHART
Please request service if the problem still persists or if the problem is not defined in the
Troubleshooting Chart.
If you experience any difficulties with your vacuum cleaner, use this Troubleshooting Chart
first before requesting service.
TO PHONE:
BEFORE REQUESTING SERVICE
Motor does not start when
the power switch is in the
ON position.
Possible Remedy
Check
The agitator does not ro-
tate
when
the
power
switch is in the ON posi-
tion.
Suction power is weak or
decreases suddenly.
Check if the power cord plug
is
completely
inserted
into
the outlet.
Be sure the flat belt is not sev-
ered or installed incorrectly.
Be sure the "RUG/FLOOR"
pedal is in "Rug".
Check if the nozzle head, suc-
tion hose, etc. is clogged.
Insert the plug properly into
the outlet.
Replace the flat belt or install
it properly.
Problem
Remove any foreign objects
that may have become
jammed in the nozzle
head,
suction hose, etc.