Sharp HT-SB600 HT-SB600 Operation Manual - Page 22

Troubleshooting chart Many potential problems can be resolved by the owner without calling a service technician. If something is wrong with this product, check the following before calling your authorized SHARP dealer or service center. General Symptom Possible cause ● No sound is heard. ● Is the input signal (selection) set properly? ● Is the volume level set to "0"? ● Is muting activated? ● Is HDMI compliant equipment being used? ● Is the HDMI cable connected correctly? Connect the HDMI cable correctly and then perform the reset procedure. (refer page 22) ● Do not connect or disconnect an HDMI cable while power is on. This may lead to operation problems. ● The sound from ● Is the subwoofer level set subwoofer is not well to the minimum or balanced. maximum level? ● Power turns off suddenly. ● Is the HDMI cable connected correctly? Connect the HDMI cable correctly and then perform the reset procedure. ● Noise is heard during playback. ● Move the speaker away from any computers or mobile phones. ● When a button is pressed, the unit does not respond. ● Set the unit to the stand-by mode and then turn it back on. ● The power is not turned on. ● Is the unit unplugged? ● The protection circuit may be activated. Unplug and plug in the power cord again after 5 minutes or more. ● 3D images not displayed on the TV. ● Depending on the TV and Video component, 3D images may not be displayed. Check the operation manual of the respective component. ● HDMI cable not support 3D image. Remote control Symptom ● The remote control does not operate properly. ● The unit cannot be turned on with the remote control. Possible cause ● Is the battery polarity correct? ● Is the battery dead? ● Is the distance or angle incorrect? ● Are there any obstructions in front of the unit? ● Is there a strong light shining on the remote sensor? ● Is the remote control for another equipment used simultaneously? ● Is the AC power cord of the unit plugged in? ● Is the battery inserted? Tuner Symptom ● The radio makes unusual noises continuously. Possible cause ● Is the unit placed near the TV or computer? ● Is the FM antenna or AM loop antenna placed properly? Move the antenna away from the AC power cord if it is located nearby. Condensation Sudden temperature changes, storage or operation in an extremely humid environment may cause condensation inside the cabinet or on the transmitter on the remote control. Condensation can cause the unit to malfunction. If this happens, leave the power on until normal playback is possible (about 1 hour). Wipe off any condensation on the transmitter with a soft cloth before operating the unit. If problem occurs during operation When this product is subject to strong external interference (mechanical shock, excessive static electricity, abnormal supply voltage due to lightning, etc.) or if it is operated incorrectly, it may malfunction. E-21