Sony Ericsson W712a User Guide - Page 85

Solution, SIM card and, battery, Possible cause, messaging SMS, Help in your phone, Phone setup - MMS

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Solution: Try another battery and charger for the same phone model, or visit your retailer and ask them to verify if the battery and charger are working properly. Solution: Make sure the battery is inserted correctly % 5 SIM card and battery. I cannot use SMS/text messages on my phone Possible cause: Settings are missing or incorrect. Solution: Contact your network operator to find out the correct SMS service center setting % 33 Text messaging (SMS). I cannot use MMS/picture messages on my phone Possible cause: Your subscription does not include data capability. Solution: Please contact your network operator. Possible cause: Settings are missing or incorrect. Solution: % 6 Help in your phone or go to www.sonyericsson.com/support, choose your phone model, then choose Phone setup - MMS and follow the instructions % 66 Settings. I cannot use the Internet Possible cause: Your subscription does not include data capability. Solution: Please contact your network operator. Possible cause: Internet settings are missing or incorrect. Solution: % 6 Help in your phone or go to www.sonyericsson.com/support, choose your phone model, then choose "Phone setup - WAP" and follow the instructions % 66 Settings. The phone cannot be detected by other users via Bluetooth™ wireless technology Possible cause: You have not turned the Bluetooth™ function on. Solution: Make sure that the Bluetooth™ function is on and visibility is set to show phone % 73 To receive an item. I cannot synchronize or transfer data between my phone and my computer, when using the USB cable provided Possible cause: The cable has not been properly installed and detected on your computer. The software that came with your phone has not been properly installed on the computer. Troubleshooting 85 This is the Internet version of the user's guide. © Print only for private use.

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85
Troubleshooting
Solution
: Try another battery and
charger for the same phone model,
or visit your retailer and ask them to
verify if the battery and charger are
working properly.
Solution
: Make sure the battery is
inserted correctly
%
5 SIM card and
battery
.
I cannot use SMS/text messages on
my phone
Possible cause
: Settings are missing
or incorrect.
Solution
: Contact your network
operator to find out the correct SMS
service center setting
%
33 Text
messaging (SMS)
.
I cannot use MMS/picture messages
on my phone
Possible cause
: Your subscription
does not include data capability.
Solution
: Please contact your network
operator.
Possible cause
: Settings are missing
or incorrect.
Solution
:
%
6 Help in your phone
or go
to
www.sonyericsson.com/support
,
choose your phone model, then
choose
Phone setup – MMS
and
follow the instructions
%
66 Settings
.
I cannot use the Internet
Possible cause
: Your subscription
does not include data capability.
Solution
: Please contact your network
operator.
Possible cause
: Internet settings are
missing or incorrect.
Solution
:
%
6 Help in your phone
or go
to
www.sonyericsson.com/support
,
choose your phone model, then
choose “Phone setup – WAP” and
follow the instructions
%
66 Settings
.
The phone cannot be detected by
other users via Bluetooth™ wireless
technology
Possible cause
: You have not turned
the Bluetooth™ function on.
Solution
: Make sure that the
Bluetooth™ function is on and
visibility is set to show phone
%
73 To receive an item
.
I cannot synchronize or transfer
data between my phone and my
computer, when using the USB
cable provided
Possible cause
: The cable has not
been properly installed and detected
on your computer. The software that
came with your phone has not been
properly installed on the computer.
This is the Internet version of the user's guide. © Print only for private use.