Sony COM-1/B Operating Instructions - Page 193
Additional Information, Troubleshooting
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193 Additional Information Table of Contents Index Troubleshooting If the unit does not function as expected, try the following steps to resolve the issue. 1 Look for the unit's symptoms in the troubleshooting tables below and follow the suggested remedies. If the unit does not start properly, and an error message is displayed, write down the 4 digit error code shown on the display to report to your Sony dealer. 2 Check for information about the issue in the help of the software used to transfer audio files. 3 Look for information about the issue on the support website. Visit: http://www.sony.com/mylo 4 If the approaches listed above fail to resolve the issue, consult Customer Information Service Center. Note • The serial number of the unit is required for customer registration. The number is on a label inside back cover of the battery case. Do not remove the label. Power Symptom The unit will not turn on. The rechargeable battery will not charge. The rechargeable battery cannot be fully charged. Cause or corrective action Make sure the rechargeable battery is inserted correctly. The rechargeable battery needs to be charged. Make sure the AC power adaptor is correctly connected to the unit and to a wall outlet. Charge the battery at the recommended temperature ( page 21). Charging may take a long time if you operate the unit while it is charging. Turn off the unit. The battery may have reached the end of its useful life. Replace it with a new one. To get a new battery, call 1-800-488-SONY (7669). Continued