Sony DVD Duplicator User Guide - Page 29

DVD Duplicator Series Chapter 8 Troubleshooting 1. No display on LCD or the unit does not operate when power is on. • Please check the power cable and the power supply. 2. LCD shows the Error message. • During the operation like Copy, Test, Compare and Verity, you may press the ESC button to abort the operation. An error message will be shown on the LCD. Some DVD writers will cause the duplication to hang up and you have to power off/on to return to normal operation. • Failed reading may cause the error message shown on the LCD display. Change the master DVD and try again. • During operation, if read error, buffer under run or writing error occurs, the LCD will show error message like: Pass XX, failed XX. • If there is no device connected or detected by duplicator during power-on, the duplicator will show error message on LCD before entering the main menu. 3. DVD-RW can not read disc and shows error message. • Check the format of master DVD or master DVD itself for damage. • Use any of the DVD-Writers to read the master; if it works, the DVD-RW may be defective or not compatible with DVD-RW. 4. Buttons do not function. • May be still busy on task. • Button malfunction. • Faulty board. 5. Copy complete but DVD-R disc is not readable/executable. • Use compare to check. • Change another DVD-RW drive to test. 6. The copy failure rate is high. • Lower the speed of DVD-Writer and try again. • Quality of disc is poor. • Check for latest firmware version. • Check the DVD-Writer maximum writing speed. With writing processes exceeding 24X please copy to hard drive first then to DVD. 7. Can not boot-up or fail to update firmware. • Contact your dealer to solve the problem. • Check to verify that correct program is downloaded and unzipped before writing the file onto DVD. • Failed update might cause failed boot. This can only be corrected by returning the unit to Kingdom. 8. To cancel the duplicator working process. • Press the ESC button for 2 seconds to cancel any "Copy", "Test", or "Verify" etc. function while the job is in working process. ©2005 Kingdom, Inc. All rights reserved Ver: 1.0 Page - 28 of 34 User's Guide