Sony ERS-7M2 Users Guide, AIBO Entertainment Player - Page 73

Entertainment Robot from the PC., AIBO Entertainment Player does

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Troubleshooting If you experience any difficulties, use this guide to check for possible causes before contacting AIBO Customer Link (for customer support). Also refer to the troubleshooting sections in the "User's Guide (Basic)" for the AIBO robot ERS-7 and the "User's Guide (PC·Network)" for the AIBO robot ERS-7. Should the problem persist, contact AIBO Customer Link (for customer support). (See the last page for details on AIBO Customer Link (for customer support).) Symptom Cannot connect to the AIBO® Entertainment Robot from the PC. AIBO Entertainment Player does not start. The AIBO robot is not displayed on the list under the "Network Settings" tab on the "Settings" screen. • Cause c Remedy • Network settings are incorrect. c Check the network settings: see "User's Guide (PC·Network)" for the AIBO robot ERS-7. c Click "Search" under the "Network Settings" tab on the "Settings" screen. Check whether the AIBO robot appears on the list (page 66). • Installed files are damaged. c Uninstall AIBO Entertainment Player and then reinstall the program from the CD-ROM. • Universal Plug & Play is not installed in Windows XP. c Install Universal Plug & Play: see "User's Guide (PC·Network)" for the AIBO robot ERS-7. Troubleshooting 73

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Troubleshooting
73
Troubleshooting
If you experience any difficulties, use this guide to check for possible causes before contacting AIBO Customer Link (for customer
support). Also refer to the troubleshooting sections in the “User’s Guide (Basic)” for the AIBO robot ERS-7 and the “User’s Guide
(PC·Network)” for the AIBO robot ERS-7. Should the problem persist, contact AIBO Customer Link (for customer support). (See
the last page for details on AIBO Customer Link (for customer support).)
Symptom
•
Cause
c
Remedy
Cannot connect to the AIBO
®
Entertainment Robot from the PC.
•
Network settings are incorrect.
c
Check the network settings: see “User’s Guide (PC·Network)” for the AIBO
robot ERS-7.
c
Click “Search” under the “Network Settings” tab on the “Settings” screen. Check
whether the AIBO robot appears on the list (page 66).
AIBO Entertainment Player does not
start.
•
Installed files are damaged.
c
Uninstall AIBO Entertainment Player and then reinstall the program from the
CD-ROM.
The AIBO robot is not displayed on
the list under the “Network Settings”
tab on the “Settings” screen.
•
Universal Plug & Play is not installed in Windows XP.
c
Install Universal Plug & Play: see “User’s Guide (PC·Network)” for the AIBO
robot ERS-7.