Sony FW-65BZ35F Reference Guide - Page 12

Troubleshooting General troubleshooting for issues like: black screen, no sound, frozen picture, TV does not respond, or network is lost, do the following steps. 1 Restart your TV by pressing the power button on the remote control until a message appears. The TV will restart. If the TV does not recover, try unplugging the TV from the mains lead for two minutes and then plug it in again. 2 Refer to the Help menu by pressing HELP on the remote control. 3 Connect your TV to the Internet and perform a software update. When [A new TV system software update is available...] message is displayed. Sony strongly recommends you to update the TV software by selecting [Update Now]. These software updates improve your TV performance or add new features. The following screen with [Updating...] will appear and the illumination LED flashes white while software is updating. Troubles and Solutions When the illumination LED is flashing in red. • Count how many times it flashes (interval time is three seconds). Reboot the TV by disconnecting the mains lead for two minutes, then turn on the TV. If the problem persists, disconnect the mains lead, and contact your dealer or Sony service centre with the number of times the illumination LED flashes. The remote control does not function. • Replace the batteries. The TV surrounds become warm. • When the TV is used for an extended period, the TV surrounds become warm. You may feel hot when touching there by the hand. Updating... Do not unplug the mains lead during the software update. If you do, the software update may not finish completely, and it may cause a software malfunction. Software updates can take up to 15 minutes. When you plug in the TV, the TV may not be able to turn on for a while even if you press the power button on the remote control or the TV. It takes time to initialize the system. Wait for about one minute, then operate it again. 12GB