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Troubleshooting

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Help Guide IC Recorder ICD-SX2000 Troubleshooting Before taking your IC recorder for repair, check it as follows. Check the items listed in "Troubleshooting." Charge the battery. Some problems may be solved when you charge the battery. Check the Sound Organizer 2 help. For details on the operation of Sound Organizer 2, refer to the Sound Organizer 2 help. Should any problem persist after you have made these checks, consult your nearest Sony dealer. Please access the following support home page to obtain the latest support information about the IC recorder: For customers in Europe: http://support.sony-europe.com/DNA For customers in Latin America: http://www.sony-latin.com/index.crp For customers in the U.S.A.: http://www.sony.com/recordersupport For customers in Canada: http://www.sony.ca/ElectronicsSupport For customers in other countries/regions: http://www.sony-asia.com/support Note that recorded files may be deleted during repair services. Related Topic Customer support websites The Sound Organizer 2 window (for Windows only) 4-579-964-32(1) Copyright 2016 Sony Corporation 191

Section	Page
ICD-SX2000 Help Guide	1
Table Of Contents	10
Using the supplied wind screen	16
Parts and controls	17
Using the HOME menu	19
Using the OPTION menu	21
About folders and files	23
While the HOME menu is displayed	24
While recording is in progress or on standby	25
While playback is in progress	27
While the recording information is displayed	29
While the current file information is displayed	31
While the file search categories are displayed	33
Charging the battery with a computer	35
Disconnecting the IC recorder from the computer	37
Charging the battery with the USB AC adaptor	39
Disconnecting the IC recorder from the USB AC adaptor	41
Turning the power on	42
Turning the power off	43
Inserting a memory card	44
Making the initial settings	46
Placing the IC recorder into the HOLD state (HOLD)	49
Releasing the IC recorder from the HOLD state	50
Maintaining the moderate volume level (European models only)	51
Recording with the built-in microphones (Auto Gain Ctrl recording)	52
About the peak level meters indicating the recording volume levels	55
Monitoring the recording audio	56
Additional operations available during recording	57
Changing the file storage destination folder	58
About the directivity of the built-in microphones	59
Selecting a recording scene for an individual situation	61
Customizing the recording settings for “My Scene”	63
Tips for better recording	65
Default settings for the recording scenes of the Scene Select function	68
Recording with manual volume adjustment (manual recording)	70
Using the recording delay function	72
Switching the memory storage to keep recording (Cross-Memory REC)	74
Recording automatically in response to the input sound volume – the VOR function	76
Recording with an external microphone	78
Recording audio from an external device with the synchronized recording function (SYNC REC)	79
Recording audio from an external device without the synchronized recording function (SYNC REC)	81
Recording the playback audio of the IC recorder on an external device	83
Playing a file	84
Selecting a file	86
Locating a playback point with the track mark list (Track Mark List)	87
Additional operations available during playback	88
Reducing noise in the playback audio to make human voices sound clearer – the Clear Voice function	89
Using the transcription playback mode	90
Adjusting the playback speed – the DPC (Digital Pitch Control) function	92
Adjusting the musical pitch (Key Change)	94
Selecting the sound effect (Effect)	95
Customizing the sound effect	97
Selecting the playback mode	98
Specifying a segment of a file to play repeatedly (A-B repeat)	99
Specifying the playback range in the stored file list	101
Listening to sound with better quality	102
Searching forward/backward (Cue/Review)	103
Locating the desired playback point quickly (Easy Search)	104
Features of REC Remote	106
Getting ready to use REC Remote	107
Establishing a Bluetooth connection with the menu	108
Establishing a Bluetooth connection with the NFC function	110
Using the smartphone for IC recorder operations	112
Disconnecting the Bluetooth connection	113
Re-establishing the Bluetooth connection (for Android)	114
Re-establishing the Bluetooth connection (for iOS)	115
Viewing the Bluetooth information	116
Deleting a file	117
Deleting all files in the searched folder or list	119
Deleting a folder	121
Moving a file to a different folder	123
Copying a file to a different folder	125
Creating a folder	126
Adding a track mark	127
Adding track marks automatically	129
Deleting a track mark	130
Deleting all the track marks in the selected file at one time	132
Dividing a file at the current playback point	134
Dividing a file at all the track mark points	136
Changing a folder name	138
Changing a file name	140
Protecting a file	142
List of the Settings menu items	143
Selecting the recording mode (REC Mode)	146
Selecting the sensitivity level of the built-in microphones (Built-in Mic Sensitivity)	148
Reducing noise during recording (Recording Filter)	150
Lowering the volume of loud sounds automatically (LIMITER)	152
Selecting the audio input type and the sensitivity level of the external microphone (Ext. Input Setting)	153
Turning the recording/peak indicator on or off (LED)	155
Selecting the backlight setting (Backlight)	156
Selecting the display language (Language)	158
Setting the clock (Date&Time)	159
Selecting the date display format (Date Display Format)	161
Selecting the clock display format (Time Display)	162
Turning the beep sound on or off (Beep)	163
Using the sleep timer (Sleep Timer)	164
Setting the time period before the IC recorder automatically turns off (Auto Power Off)	165
Resetting all menu settings to the default ones (Reset All Settings)	167
Formatting the memory (Format Built-In Memory/Format SD Card)	168
Checking the remaining recording time (Available Rec. Time)	169
Checking the information about the IC recorder (System Information)	170
Connecting the IC recorder to a computer	171
Structure of folders and files	173
Copying files from the IC recorder to a computer	175
Copying music files from a computer to the IC recorder	176
Playing music files on the IC recorder that were copied from a computer	177
Using the IC recorder as a USB storage device	178
What you can do with Sound Organizer 2 (for Windows only)	179
System requirements for Sound Organizer 2	181
Installing Sound Organizer 2 (for Windows only)	183
The Sound Organizer 2 window (for Windows only)	186
Compatible memory cards	188
System requirements	189
Technical specifications	190
Maximum recording time	193
Maximum playback time/number of music files	195
Battery life	196
Precautions	197
Safety regulations	199
Trademarks	201
Notice for users	203
License	204
Customer support websites	205
Troubleshooting	206
Restarting the IC recorder	207
The recorded file is noisy and is hard to understand.	208
The recorded file is noisy and you want to record with less noise.	209
A rustling noise is recorded.	210
A buzzing or humming noise is recorded.	211
Noise is recorded when you use an external microphone (not supplied) for recording.	212
You hear noise when using headphones (not supplied) for playback.	213
The volume of the audio you recorded from an external device is low or you hear squeaking noises when you listen to the audio via the built-in speaker.	214
You hear noise during playback even with the Clear Voice function turned on.	215
The IC recorder does not turn on or pressing any button does not work.	216
The IC recorder does not turn off.	217
The IC recorder automatically turns off.	218
The battery life is short.	219
You cannot charge the battery by connecting the IC recorder to your computer.	220
The charge indicator does not appear or it disappears in the middle of charging.	221
The charge error indicator is flashing where the battery indicator should be displayed.	222
The IC recorder does not operate correctly.	223
The recording/peak indicator does not light.	224
You cannot record a file.	225
Recording is interrupted.	226
The VOR function does not work.	227
The input audio volume is too loud or not loud enough when you record audio from an external device.	228
Input sounds are distorted.	229
The playback volume is low.	230
You hear no sound from the built-in speaker.	231
You hear sound from the built-in speaker even when headphones (not supplied) are connected.	232
The sound effect you selected with “Effect” does not work.	233
Playback speed is too fast or too slow.	234
You cannot divide a file.	235
You cannot move a file.	236
You cannot copy a file to a different folder.	237
Track marks are not detected.	238
The recording date of a file appears as “----/--/--” or “--:--.”	239
The remaining recording time on the display window is shorter than the one displayed on the computer.	240
The “Memory Full” message appears and you cannot start recording.	241
The “File Full” message appears and you cannot operate the IC recorder.	242
The microSD card is not detected.	243
A folder or file name appears in unreadable characters.	244
Copying a file takes time.	245
The IC recorder is not detected by the computer and you cannot transfer folders/files from the computer.	246
The file you transferred from the computer does not appear on the IC recorder and you cannot play the file.	247
The computer does not start.	248
You cannot add your IC recorder (cannot establish a Bluetooth pairing).	249
You cannot establish a Bluetooth connection.	250
You cannot establish a Bluetooth connection with the NFC function.	251
You cannot install Sound Organizer 2.	252
The IC recorder is not detected by Sound Organizer 2.	253
The playback volume of the computer is low or you hear no audio from the computer.	254
You cannot play or edit stored files.	255
The counter or slider does not operate correctly or you hear noise.	256
Operations slow down as the number of stored files increases.	257
The computer seems to freeze while a file is being saved, added, or deleted.	258
Sound Organizer 2 freezes during start-up.	259
List of messages	260