Sony KD-75X750H Reference Guide - Page 9

Troubleshooting General troubleshooting for issues like: black screen, no sound, frozen picture, TV does not respond, or network is lost, do the following steps. 1 Restart your TV by pressing the power button on the remote control until a menu appears. Select Restart to restart the TV. If the TV does not recover, try unplugging the AC power cord. Then press the power button on the TV, and release it. Wait for two minutes, and plug in the AC power cord. 2 Refer to the Help Guide in Customer Support by pressing HELP on the remote control. 3 Connect your TV to the Internet and perform a software update. Sony recommends you to keep your TV software updated. Software updates provide new features and performance improvements. 4 Visit Sony support website (information provided at the end of this manual). 5 Perform the factory data reset. When you plug in the TV, the TV may not be able to turn on for a while even if you press the power button on the remote control or the TV. It takes time to initialize the system. Wait for about one minute, then operate it again. How to reset the TV to factory settings WARNING: The reset will clear all of your customized settings including the parental lock setting. • You can reset the TV to factory settings by selecting [Reset]. How to select [Reset], refer to the Help Guide. • To force factory data reset, unplug the AC power cord. Press and hold both  and - buttons on the TV, then plug in the AC power cord. Release both buttons when the LED blinks. • For security purposes, be sure to remove all personal and account information before discarding, selling or passing your TV to someone else by: unlinking/ unregistering, signing out of and deactivating all network services as well as factory reset the TV. The remote control does not function. • Replace the batteries. The parental lock password has been forgotten. • Enter 4357 for the PIN and enter the new PIN. For more information on troubleshooting, refer to the Help Guide. US Specifications System Television system NTSC: American TV Standard ATSC (8VSB Terrestrial): ATSC compliant 8VSB QAM on cable: ANSI/SCTE 07 2000 (Does not include CableCARD functionality) Channel coverage Analog terrestrial: 2 - 69 / Digital terrestrial: 2 - 69 Analog Cable: 1 - 135 / Digital Cable: 1 - 135 Panel system: LCD (Liquid Crystal Display) Panel, LED Backlight Speaker output: 10 W + 10 W Wireless technology Protocol IEEE 802.11a/b/g/n/ac Bluetooth® Version 4.2 Input/Output jacks CABLE/ANTENNA 75 ohm external terminal for RF inputs / AV IN Video/Audio input (phono jack) HDMI IN 1/2/3 (support 4K resolution, HDCP 2.3-compatible) Video: 4096 × 2160p (60 Hz)*1, 4096 × 2160p (24 Hz), 3840 × 2160p (60 Hz)*1, 3840 × 2160p (24, 30 Hz), 1080p (30, 60 Hz), 1080/24p, 1080i (60 Hz), 720p (30, 60 Hz), 720/24p, 480p, 480i, PC Formats*2 Audio: Two channel linear PCM: 32/44.1/48 kHz 16/20/24 bits, Dolby Audio, DTS HD 9US