Sony KDL-40W700C Reference Guide - Page 20
Troubleshooting, Troubles and Solutions
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Troubleshooting When the illumination LED is flashing red, count how many times it flashes (interval time is three seconds). If the illumination LED flashes red, reset the TV by disconnecting the AC power cord from the TV for two minutes, then turn on the TV. If the problem persists, contact Sony Customer Support (information provided on the front cover) with the number of times the illumination LED flashes red (interval time is three seconds). Disconnect the AC power cord, and contact Sony Customer Support. When the illumination LED is not flashing, check the items as follows. You can also refer to "Troubleshooting" in the i-Manual or perform self-diagnosis by selecting [Help] [Customer Support] [Self Diagnostics]. If the problem persists, contact Sony Customer Support (information provided on the front cover). Troubles and Solutions There is no picture (screen is dark) and no sound. Check the cable/antenna connection. Connect the TV to AC power, and press / on the TV or POWER on the remote control. Some programs cannot be tuned. Check the cable/antenna connection. The remote control does not function. Replace the batteries. Your TV may be in SYNC mode. Press SYNC MENU, select [TV Control] and then select [Home (Menu)] or [Options] to control the TV. The Parental Lock password has been forgotten. Enter 4357 for the PIN code. (PIN code 4357 is always accepted.) The TV and its surroundings become warm. When the TV is used for an extended period of time, the TV and its surroundings may become warm to the touch. This is not a malfunction of the TV. How to reset the TV to factory settings. Turn on the TV. While holding down on the remote control, press / on the TV. (The TV will turn itself off, then back on again.) Release . WARNING: The reset will clear all of your customized settings including the [Parental Lock] setting. For security purposes, be sure to remove all personal and account information before discarding, selling or passing your TV to someone else by: unlinking/unregistering, signing out of and deactivating all network services as well as factory reset the TV. Frozen audio or video, a blank screen, or the TV does not respond to TV or remote control buttons. Perform a simple reset of the TV by unplugging the AC power cord for two minutes, then plug it in again. The /, CH and HOME buttons cannot be located on the TV. See below illustration for location of the buttons on the TV. Rear of TV 20US