Sony KDL-50R550A Operating Instructions - Page 73

Condition Explanation/Solution Suddenly the picture gets smaller • The picture gets smaller during the commercials due to the method in which the provider broadcasts their content. When HD content channels switch to SD content (commercials), the picture may be small with a black border. • Auto Wide will not expand the picture during these content changes since the content information is regulated by the channel signal provider. You can manually change the Wide Mode if you prefer (see page 29). This setting will remain in effect until you change the channel or input or manually change the Wide Mode again. "Black box" on screen • You have selected a text option and no text is available (see page 62). To turn off this feature, set the CC Display option to Off. If you were trying to select closed captioning, select CC1 instead of Text1-4. Black bands appear at the edges of the screen • Some wide screen programs are filmed in aspect ratios that are greater than 16:9 (this is especially common with theatrical releases). Your TV will show these programs with black bands at the top and bottom of the screen. For more details, check the documentation that came with your DVD/Blu-ray (or contact your program provider). • Programs in 4:3 aspect ratio will have bands on left and right sides of the screen. • Programs broadcast in HD formats (720p and 1080i) with 4:3 content will commonly have black bands on the left and right sides of the screen which are added by the broadcaster (see image on left). • Some cable and satellite set-top boxes can also control the size of the picture. If you are using a set-top box, refer to the manufacturer of the set-box for more information. • Auto Wide will not expand the picture when the black bands on the sides of the screen are added by the broadcaster. You can manually change the Wide Mode to Wide Zoom, or Zoom to fill the screen, which will remain in effect until you change the channel or input or manually change the Wide Mode again. Certain programs on DVD or other digital sources display a loss of detail, especially during fast-motion or dark scenes • This is due to the digital compression of the source content used by certain digital broadcasts and DVDs which may cause your TV's screen to display less detail than usual, or cause artifacts (small blocks or dots, pixelations) to appear on your screen. These signal compressions are more visible and are dependent on the clarity and resolution of the TV. Remote control does not operate • To determine if the problem is with the remote control or not, press a button on the TV. • Check the polarity of the batteries or replace the batteries. • Point the remote control at the remote control sensor located at the front of the TV. • Keep the remote control sensor area clear from obstacles. • Fluorescent lamps can interfere with your remote control operation; try turning off the fluorescent lamps. Other Information (Continued) 73