Sony KL-W7000 Operating Instructions - Page 26

Troubleshooting

Get Sony KL-W7000 PDF manuals and user guides View all Sony KL-W7000 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 26 highlights

Troubleshooting If the problem persists after trying the methods below, contact your nearest Sony dealer. No picture ♦ Check that the power cord is connected firmly. Is the power of the monitor turned on? Is the air filter mounted securely? (page 24) ♦ Is the lamp cover attached securely? (page 25) ♦ Check that the power of the connected equipment is turned on. ♦ Try to press any key on the connected computer. ♦ Check that the RGB signal cable or audio / video cords are properly connected. (The supplied HD15-HD15 adaptor may be needed for some models of IBM PC/AT or compatible computers. For a Macintosh or compatible computer use the supplied Macintosh adaptor.) ♦ Make sure that no pins on the HD15 connector's are bent. ♦ Check that the video card is seated completely in the proper bus slot. Check that the frequenCy range of the input signal is within that specified for the monitor. (If not, "OUT OF SCAN RANGE" appears on the screen.) ♦ The monitor does not accept an interlace mode signal. ♦ For customers using Windows 95 - If "KLW7000" or "KL-W9000" is not displayed as "Monitor type" when selecting "SONY" as "Manufacturer" from the device select screen in Windows 95, select "Standard monitor" as "Manufacturer" and "Plug and Play monitor (VESA DDC)" as "Monitor type," or select "SONY Corporation" as "Manufacturer" and "KL-W7000" or "KLW9000" as "Monitor type." Picture and sound output are delayed ♦ When the green (5 (power) indicator on the front is flashing, the monitor is warming up. It will take 30 minutes for the monitor to display the picture again after the monitor is switched off. 26-EN Additional Information Screen lit and cannot see the picture ▪ Be sure that you are watching the monitor within the optimum viewing area. (page 5) Good picture, no sound ♦ Press VOL+ (VOLUME+). ♦ Press MUTING so that "MUTING" disappears from the screen. (page 13) Fuzzy picture ♦ Set the NR option in the VIDEO ADJUST menu to LOW or HIGH. ♦ If you use the monitor in a cold place, moisture condensation may have occurred. Leave the monitor as it is to let moisture evaporate. Dark picture ♦ Replace the lamp for the light source with a new one. (page 25) No color, abnormal color ♦ Adjust the picture in the VIDEO ADJUST menu. (page 19) Double images ♦ Use of an extension cable, excessive cable length or loose connection can produce this symptom. Computer picture not centered or sized properly ♦ Adjust the centering and size so that the picture fits the screen. (pages 16 and 17) Distorted picture ♦ Check your video card manual for proper monitor setting. ♦ Check that the frequency and the graphic mode at which you are trying to input is within the acceptable range. (page 9) Even within the proper range some video cards may have a sync pulse that is too narrow for the monitor to sync correctly. No picture, no sound from the connected equipment Are all the connecting cables connected? Try to press the RGB or VIDEO button on the remote control. (page 12) The remote control does not function. ♦ Are the batteries worn out? The humming noise of fans is heard even after the monitor has been turned off. ♦ The fans installed inside the monitor are working to prevent internal heat build-up. They will stop about 2 minutes later.

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
Troubleshooting
If
the
problem
persists
after
trying
the
methods
below,
contact
your
nearest
Sony
dealer.
No
picture
♦
Check
that
the
power
cord
is
connected
firmly.
Is
the
power
of
the
monitor
turned
on?
Is
the
air
filter
mounted
securely?
(page
24)
♦
Is
the
lamp
cover
attached
securely?
(page
25)
♦
Check
that
the
power
of
the
connected
equipment
is
turned
on.
♦
Try
to
press
any
key
on
the
connected
computer.
♦
Check
that
the
RGB
signal
cable
or
audio
/
video
cords
are
properly
connected.
(The
supplied
HD15-HD15
adaptor
may
be
needed
for
some
models
of
IBM
PC/AT
or
compatible
computers.
For
a
Macintosh
or
compatible
computer
use
the
supplied
Macintosh
adaptor.)
♦
Make
sure
that
no
pins
on
the
HD15
connector's
are
bent.
♦
Check
that
the
video
card
is
seated
completely
in
the
proper
bus
slot.
Check
that
the
frequenCy
range
of
the
input
signal
is
within
that
specified
for
the
monitor.
(If
not,
"OUT
OF
SCAN
RANGE"
appears
on
the
screen.)
♦
The
monitor
does
not
accept
an
interlace
mode
signal.
♦
For
customers
using
Windows
95
-
If
"KL-
W7000"
or
"KL-W9000"
is
not
displayed
as
"Monitor
type"
when
selecting
"SONY"
as
"Manufacturer"
from
the
device
select
screen
in
Windows
95,
select
"Standard
monitor"
as
"Manufacturer"
and
"Plug
and
Play
monitor
(VESA
DDC)"
as
"Monitor
type,"
or
select
"SONY
Corporation"
as
"Manufacturer"
and
"KL-W7000"
or
"KL-
W9000"
as
"Monitor
type."
Picture
and
sound
output
are
delayed
♦
When
the
green
(5
(power)
indicator
on
the
front
is
fl
ashing,
the
monitor
is
warming
up.
It
will
take
30
minutes
for
the
monitor
to
display
the
picture
again
after
the
monitor
is
switched
off.
Screen
lit
and
cannot
see
the
picture
▪
Be
sure
that
you
are
watching
the
monitor
within
the
optimum
viewing
area.
(page
5)
Good
picture,
no
sound
♦
Press
VOL+
(VOLUME+).
♦
Press
MUTING
so
that
"MUTING"
disappears
from
the
screen.
(page
13)
Fuzzy
picture
♦
Set
the
NR
option
in
the
VIDEO
ADJUST
menu
to
LOW
or
HIGH.
♦
If
you
use
the
monitor
in
a
cold
place,
moisture
condensation
may
have
occurred.
Leave
the
monitor
as
it
is
to
let
moisture
evaporate.
Dark
picture
♦
Replace
the
lamp
for
the
light
source
with
a
new
one.
(page
25)
No
color,
abnormal
color
♦
Adjust
the
picture
in
the
VIDEO
ADJUST
menu.
(page
19)
Double
images
♦
Use
of
an
extension
cable,
excessive
cable
length
or
loose
connection
can
produce
this
symptom.
Computer
picture
not
centered
or
sized
properly
♦
Adjust
the
centering
and
size
so
that
the
picture
fits
the
screen.
(pages
16
and
17)
Distorted
picture
♦
Check
your
video
card
manual
for
proper
monitor
setting.
♦
Check
that
the
frequency
and
the
graphic
mode
at
which
you
are
trying
to
input
is
within
the
acceptable
range.
(page
9)
Even
within
the
proper
range
some
video
cards
may
have
a
sync
pulse
that
is
too
narrow
for
the
monitor
to
sync
correctly.
No
picture,
no
sound
from
the
connected
equipment
Are
all
the
connecting
cables
connected?
Try
to
press
the
RGB
or
VIDEO
button
on
the
remote
control.
(page
12)
The
remote
control
does
not
function.
♦
Are
the
batteries
worn
out?
The
humming
noise
of
fans
is
heard
even
after
the
monitor
has
been
turned
off.
♦
The
fans
installed
inside
the
monitor
are
working
to
prevent
internal
heat
build-up.
They
will
stop
about
2
minutes
later.
26
-
EN
Additional
Information