Sony KP-57XBR10W Operating Instructions - Page 61

Additional Information Troubleshooting If, after reading the following instructions, you have additional questions related to the use of your Sony projection TV, please call one of the following numbers (English only). Customers in the continental United States contact the Sony Customer Information Service Center at: 1-800-222-SONY (7669) Customers in Canada contact the Sony Customer Relations Center at: (416) 499-SONY (7669) The picture turns off and the TIMER/ STAND BY indicator on the front panel flashes (self-diagnosis function) b The projection TV is equipped with a selfdiagnosis function. If there is a problem with your projection TV, the TIMER/STAND BY indicator on the front panel will flash repeatedly. Counting the number of flashes helps you inform qualified Sony personnel of the projection TV's condition. TIMER / STAND BY flashing 1 Count how many times the TIMER/STAND BY indicator flashes in total. It flashes twice at 3 seconds' intervals. If, for example, the indicator flashes twice, stops flashing for 3 seconds, and flashes twice again, that counts as twice. 2 Press POWER on the projection TV to turn it off, then inform qualified Sony personnel or the above Direct Response Center of the number of flashes. No picture (screen not lit), no sound b Make sure the power cord is plugged in. b Operate with the buttons on both the projection TV and the remote control. b Check to see if the TV/VIDEO setting is correct: when watching TV, set to TV, and when watching video tapes, set to VIDEO 1, 2, 3, 4 or 5. b Try another channel. It could be station trouble. b Perform AUTO SET UP again using the SET UP button to return to the factory preset condition. (see "To perform AUTO SET UP again" on page 25) b The PARENTAL CONTROL feature is activated. (see "Using the PARENTAL CONTROL Feature" on page 47) Remote control does not operate b Batteries could be weak. Replace the batteries. b Press TV (FUNCTION) when operating your projection TV. b Make sure the projection TV's power cord is connected securely to the wall outlet. b Locate the projection TV at least 3-4 feet away from fluorescent lights. b Check the polarity of the batteries. Dark, poor or no picture (screen lit), good sound b Adjust PICTURE in the VIDEO menu. (see "PICTURE" on page 36) b Adjust BRIGHTNESS in the VIDEO menu. (see "BRIGHTNESS" on page 36) b Check antenna/cable connections. b Perform AUTO SET UP again using the SET UP button to return to the factory preset condition. (see "To perform AUTO SET UP again" on page 25) b Adjust the convergence again using the FLASH FOCUS button. (see "Adjusting the Convergence Automatically (FLASH FOCUS)" on page 25) Good picture, no sound b Press MUTING so that "MUTING" disappears from the screen. (see "MUTING" on page 26) b Check the MTS setting in the AUDIO menu. (see "MTS" on page 37) b Make sure SPEAKER is set to ALL ON or L/R OFF in the AUDIO menu. (see "SPEAKER" on page 38) b Perform AUTO SET UP again using the SET UP button to return to the factory preset condition. (see "To perform AUTO SET UP again" on page 25) (continued) 57 Additional Information