Sony KV-24FV12 Primary User Manual - Page 46

Troubleshooting - problem

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Operating Instructions Troubleshooting If you are having a problem with your TV, try the suggestions below. If the problem persists, contact your nearest Sony dealer. No picture, no sound Poor or no picture, good sound Good picture, no sound No color Only snow appears on the screen Dotted lines or stripes Double images or ghosts ❏ Make sure the power cord is plugged in. ❏ If a red light is flashing on the front of your TV for more than a few minutes, disconnect and reconnect the power cord to restore the TV. If the problem continues, call your local service center. ❏ Check the TV/VIDEO settings: when watching TV, set to TV; when watching video equipment, set to VIDEO (page 11). ❏ Make sure the batteries have been inserted correctly into the remote control (page 2). ❏ Try another channel, it could be station trouble. ❏ Adjust Picture in the Video menu (page 18). ❏ Adjust Brightness in the Video menu (page 18). ❏ Check the antenna and/or cable connections (page 3). ❏ Press so that MUTING disappears from the screen (page 11). ❏ Check your Audio settings. Your TV may be set to Auto-SAP (page 20). ❏ Adjust Color in the Video menu (page 18). ❏ Check the Cable setting in the Options menu under Setup (page 30). ❏ Check the antenna and/or cable connections (page 3). ❏ Make sure the channel selected is currently broadcasting. ❏ Adjust the antenna. ❏ Move the TV away from other electronic equipment. Some electronic equipment can create electrical noise, which can interfere with TV reception. ❏ Check your outdoor antenna or call your cable service. 34

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34
Operating Instructions
Troubleshooting
If you are having a problem with your TV, try the suggestions below. If
the problem persists, contact your nearest Sony dealer.
No picture, no
sound
Make sure the power cord is plugged in.
If a red light is flashing on the front of your TV for
more than a few minutes, disconnect and reconnect
the power cord to restore the TV. If the problem
continues, call your local service center.
Check the TV/VIDEO settings: when watching TV, set
to TV; when watching video equipment, set to VIDEO
(page 11).
Make sure the batteries have been inserted correctly
into the remote control (page 2).
Try another channel, it could be station trouble.
Poor or no
picture, good
sound
Adjust Picture in the Video menu (page 18).
Adjust Brightness in the Video menu (page 18).
Check the antenna and/or cable connections (page 3).
Good picture,
no sound
Press
so that MUTING disappears from the
screen (page 11).
Check your Audio settings. Your TV may be set to
Auto-SAP (page 20).
No color
Adjust Color in the Video menu (page 18).
Only snow
appears on the
screen
Check the Cable setting in the Options menu under
Setup (page 30).
Check the antenna and/or cable connections (page 3).
Make sure the channel selected is currently
broadcasting.
Dotted lines or
stripes
Adjust the antenna.
Move the TV away from other electronic equipment.
Some electronic equipment can create electrical noise,
which can interfere with TV reception.
Double images
or ghosts
Check your outdoor antenna or call your cable service.