Sony MRW-FC1 Operating Instructions - Page 2
Troubleshooting, Technical Support, Disconnecting the Reader/Writer, from the Computer
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Connecting the Reader/Writer to a Computer Simply connect the reader/writer to a computer directly. 1 Start the computer. 2 Pull off the cap of the reader/writer. 3 Insert a memory card. 4 Connect the USB header of the reader/writer to the USB port on the computer. 3 Use the removable disk icon to read or write data on the memory card. If the following message appears, the memory card has not been recognized correctly, remove the card and insert it again. For Windows The following explanation is illustrated with screens from Windows XP, and assumes that drive name E: is assigned to the slot of the reader/writer. The screens may differ for other Windows versions. 1 Click [Safely Remove Hardware] on the task tray, located at the lower right corner of the screen. Click this icon. The computer recognizes the reader/writer as a removable disk, and the reader/writer is ready for use. Notes • Do not connect to the USB port on the computer via an external USB hub. • Depending on the computer and the status of its operating system, the reader/writer may not operate or may become unstable. If this occurs, refer to the "Troubleshooting" section. • After disconnecting from the USB port, wait at least 5 seconds before reconnecting it. (Otherwise, the reader/writer may not be recognized.) • When two or more USB devices are connected to one computer, the reader/writer is not guaranteed to operate simultaneously with some types of USB devices. • You may not access two or more memory cards simultaneously on a single computer by connecting additional memory card devices. Remove any memory cards from the reader/writer or turn off the other devices. • Do not remove a memory card from the reader/writer while the access indicator is blinking. The data stored on the memory card may be damaged. Notes for Windows • On some computers, a message may appear asking you to insert the operating system disc. When this happens, follow the computer's instructions. • On some computers, the "HI-SPEED USB Device plugged into non-HI-SPEED USB Hub" message may appear, indicating that a hi-speed USB device has been connected to a USB port which does not support hi-speed USB. If your computer has multiple USB ports, try connecting to a different port. Otherwise, close the message and continue using the reader/ writer with the current port. Note For Windows 2000 • Follow the steps below to turn off the write cache setting for removable disk drives. Leaving this setting on may cause the reader/writer to malfunction. Open the following items in the following order: [Start] button - [Settings] - [Control Panel] - [System] - [Hardware] tab - [Device Manager] button - [Disk drives] - [Sony Card_R/W USB Device]. On the [Disk Properties] tab in the properties dialog box that appears, make sure the [Write Cache enabled] check box is not selected. Reading and Writing Data on a Memory Card For Windows The following explanation is illustrated with screens from Windows XP. The screens may differ for other Windows versions. 1 Open [My Computer]. 2 Make sure the removable disk icons appear in [My Computer]. Notes • It may take a while for the removable disk icon to appear. • If the removable disk icon does not appear, follow the steps under "Disconnecting the Reader/Writer from the Computer" in the Operating Instructions (this manual) to disconnect the reader/writer, and then wait at least 5 seconds before reconnecting it. If the [Safely Remove Hardware] icon mentioned in step 1 of "Disconnecting the Reader/Writer from the Computer" is not displayed, skip the rest of the procedure and immediately disconnect the reader/writer. For Macintosh 1 Connect the reader/writer, with a memory card inserted, to your computer. The removable disk icon appears on the desktop. When a volume label is assigned to the memory card, the volume label will be displayed together with the removable disk icon. 2 Use the removable disk icon to read or write data on the memory card. Removing a Memory Card Notes • Do not remove a memory card while the access indicator is blinking. Doing so may cause damage to the data stored on the memory card. • Be sure to follow the steps. Sony accepts no responsibility for any damage or loss that results from removing a memory card without following the procedure. For Windows 1 Make sure the access indicator is not blinking. 2 Open [My Computer]. 3 Right-click the removable disk icon, and select [Eject]. 4 Pull the memory card straight out. For Macintosh 1 Close the files saved on the memory card, and exit any currently running applications. 2 Make sure the access indicator is not blinking. 3 Drag the removable disk icon to the [Trash]. Alternatively, select the removable disk icon, access the [File] menu on the menu bar, and select [Eject "Untitled"]*. * Depending on the memory card, a different label than "Untitled" may be shown. 4 Pull the memory card straight out. Reading the Access Indicator The access indicator changes according to the status of the reader/writer, as follows: Reader/writer status Memory Card inserted Reading/writing data Access indicator Lights up Blinks* * Depending on your operating environment and the memory card you are using, the access indicator may blink so quickly it appears to be lit. Be careful not to misread the access indicator. Note If data cannot be read from or written to the memory card while the access indicator is lit, make sure the card is fully inserted into the slot. Disconnecting the Reader/Writer from the Computer Notes • Do not disconnect the reader/writer from the computer while the access indicator is blinking. Doing so may cause damage to the data stored on the memory card. • Be sure to follow the steps. Sony accepts no responsibility for any damage or loss that results from disconnecting the reader/writer without following the procedure. Task tray 2 Click [Safely remove USB Mass Storage Device Drives (E:)]. Click here. 3 Make sure the message "The 'USB Mass Storage Device' device can now be safely removed from the system." appears, and then disconnect the reader/writer. Make sure this message appears. Note The above steps are not required when removing a memory card from the reader/writer. When you remove a memory card, follow the steps under "Removing a Memory Card". For Macintosh 1 Close the files saved on the memory card, and exit any currently running applications. 2 Make sure the access indicator is not blinking. 3 Drag the removable disk icon to the [Trash]. Alternatively, select the removable disk icon, access the [File] menu on the menu bar, and select [Eject "Untitled"]*. * Depending on the memory card, a different label than "Untitled" may be shown. If no memory card is inserted into the reader/writer, skip this step. 4 Disconnect the reader/writer from the computer. Troubleshooting Before consulting your Sony representative, verify the following. If the problem still persists, consult your local Sony dealer. Problem The computer does not detect the reader/writer. The removable disk icon does not appear. The memory card cannot be accessed with Windows Explorer or My Computer. The computer does not recognize the memory card. The read/write speed is slow. Solution , Your computer and the reader/ writer may not be properly connected. Disconnect the reader/ writer from the computer and reconnect it. , Your computer and the reader/ writer may not be properly connected. See "Connecting the Reader/Writer to a Computer" and make sure the connection is correct. , A USB device other than the reader/ writer is connected to the USB port on the computer. , No memory card is inserted. Insert a memory card properly. , The memory card is not fully inserted. Insert the card completely. , The memory card is not inserted straight. Remove the card and insert it again. , The speed may vary depending on the environment or the memory card being used. This is not a malfunction. Technical Support Local technical support service is only available in the following sales regions. s For customers in the USA (Sony Electronics Inc.) Monday to Saturday, 8:00 a.m. - 8:00 p.m. CT • Toll free: 1-800-588-3847 • Free telephone support is offered for 90 days after your first call. USA technical support only: Web- based technical support is free and available 24 hours a day, 7 days a week. • Web site: http://sony.storagesupport.com/ Warranty Card • A warranty card should be provided with this product at the place of purchase. • Please read the warranty card, fill in the specified information, and retain it for future reference. • The warranty period is one year from the date of purchase. Caution The warranty and technical support service are valid only in the countries or sales regions specified on the warranty card. Drive letter for the removable disk icon is assigned in alphabetical order to the memory card slot. For example, if the computer has A:, C:, and D: drives before connecting the reader/writer, the drive letter will be assigned as E: when the reader/writer is connected: