Sony NSZ-GU1 Quick Start Guide - Page 18

Box is not output correctly.

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Troubleshooting The Smart Stick cannot connect to the Internet. - Make sure that the Wireless LAN router is on. - Check the settings of the Wireless LAN router. For details, refer to the operating instructions supplied with the Wireless LAN router. - Move the Smart Stick and the Wireless LAN router closer to each other. The Wireless LAN connection is affected by the surrounding environment (the wall material, radio wave receiving condition, obstacles between the Smart Stick and the Wireless LAN router, etc.). - Move the Smart Stick away from devices that use a 2.4 GHz frequency band (microwaves, Bluetooth devices, cordless digital devices, etc.), or turn off such devices. These devices may interrupt the communication between the Smart Stick and the Wireless LAN router. - If you need MAC address in the Initial Setup Wizard, please select "Explain step" on "Connect to the Internet" screen. 18 The remote control cannot be used to control connected devices. - Make sure that the IR Blaster cable is securely connected to the Smart Stick. - Adjust the location of the IR Blaster near the connected device while checking the remote control to see if it works. The picture from the Cable/Satellite Box is not output correctly. - Make sure that the Micro HDMI cable is securely connected to the Smart Stick and the Cable/ Satellite Box. - Turn the Cable/Satellite Box off, then turn it on again. The LED on the remote control is flashing. - The remote control is being paired. Perform pairing according to the instructions on the screen.

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18
The Smart Stick cannot connect to the
Internet.
– Make sure that the Wireless LAN router is on.
– Check the settings of the Wireless LAN router. For
details, refer to the operating instructions supplied
with the Wireless LAN router.
– Move the Smart Stick and the Wireless LAN router
closer to each other. The Wireless LAN connection
is affected by the surrounding environment (the
wall material, radio wave receiving condition,
obstacles between the Smart Stick and the
Wireless LAN router, etc.).
– Move the Smart Stick away from devices that use
a 2.4 GHz frequency band (microwaves, Bluetooth
devices, cordless digital devices, etc.), or turn off
such devices. These devices may interrupt the
communication between the Smart Stick and the
Wireless LAN router.
– If you need MAC address in the Initial Setup
Wizard, please select “Explain step” on “Connect
to the Internet” screen.
The remote control cannot be used to
control connected devices.
– Make sure that the IR Blaster cable is securely
connected to the Smart Stick.
– Adjust the location of the IR Blaster near the
connected device while checking the remote
control to see if it works.
The picture from the Cable/Satellite
Box is not output correctly.
– Make sure that the Micro HDMI cable is securely
connected to the Smart Stick and the Cable/
Satellite Box.
– Turn the Cable/Satellite Box off, then turn it on
again.
The LED on the remote control is
flashing.
– The remote control is being paired. Perform
pairing according to the instructions on the
screen.
Troubleshooting