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Help Guide Troubleshooting Digital Music Player NW-E393/E394/E395 You cannot install software to your computer. If other software is running, it may interfere with the installation. Be sure to quit all other software before installing this software. Particularly, be sure to disconnect from the Internet and quit security software as it can put a heavy load on the computer. There may not be enough free space on the hard drive. Check the amount of free hard drive space required to install the software, and then delete any unnecessary files. With a Windows computer, you may not be able to install the software if your account does not have administrator privileges or if you have not logged in as a computer administrator. Log in using an account with administrator privileges or as the computer's administrator. Furthermore, if two-byte characters are used in the user name, create a new account using only one-byte characters in the user name. With a Windows computer, a message dialog may be hidden by the install screen, making the install process seem stopped. Press and hold the "Alt" key while pressing the "Tab" key several times. When the dialog is displayed, follow the instructions in the dialog box. Related Topic System requirements Installing Media Go Installing Content Transfer 4 - 579 - 798 - 11(1) Copyright 2016 Sony Corporation 187

Section	Page
Help Guide NW-E393/E394/E395	1
Table Of Contents	3
Getting Started	9
Customer Registration Website	26
Customer registration website	67
Before first use	68
Walkman instruction manuals	69
How to use the operating explanations	70
3 steps to listening to music	71
Various ways to enjoy using your Walkman	73
Parts and controls	74
Turning the power on	76
Turning the power off	77
Using the HOLD switch	78
Charging the battery	79
Extending the battery life	80
Notes on charging the battery	81
Selecting the display language	82
Home menu	83
How to use the Home menu	84
How to use the option menu	86
List of icons displayed in the information area	88
Connecting to a computer	90
Notes on connecting your Walkman to a computer	91
Restarting your Walkman	92
Resetting to the factory settings	93
Formatting memory	94
Updating the system software of your Walkman	95
Displaying your Walkman information	96
Preparing content using a Windows computer	97
Preparing content using a Mac computer	98
About Media Go	99
Installing Media Go	100
About Content Transfer	101
Installing Content Transfer	102
Importing and transferring content from media using Media Go	103
Importing content on your Windows computer into Media Go	105
Transferring content using Media Go	106
Transferring iTunes content using Media Go	107
Transferring content using Content Transfer	108
Transferring content using Explorer	109
Transferring content using the Finder	111
Notes for transferring content such as music from your computer	113
Deleting content from your Walkman using Media Go	114
Deleting content from your Walkman using Content Transfer	115
Deleting content from your Walkman using Explorer	116
Deleting content from your Walkman using the Finder	117
Deleting content imported to Media Go	118
Preparing music	119
Playing music	120
Browsing the music list screen	121
Volume operation (Only for countries/areas complying with European Directives)	122
Browsing the music playback screen	123
Music playback operations	125
Searching for songs	127
Playing playlist songs	128
Choosing an album from the cover art images	129
Deleting songs	130
Shuffle playback	131
Repeat playback	132
Customizing sound quality settings	133
Presetting your equalizer settings	134
Preparing photos	135
Viewing photos	136
Browsing the photo screen	137
Operations on the photo screen	138
Browsing photos using the Slide Show function	139
Deleting photos	140
Changing the photo information display setting	141
Playing the Slide Show repeatedly	142
Listening to FM radio	143
Browsing the FM radio screen	144
FM radio operations	145
Presetting broadcast stations automatically	146
Presetting broadcast stations manually	147
Deleting preset broadcast stations	148
Changing the FM radio scan sensitivity	149
Setting monaural/auto for FM radio	150
Setting monaural/auto for FM radio	150
Setting the sleep timer	151
Limiting the volume	152
Setting the operation sound	153
Setting the screen off timer	154
Adjusting the screen brightness	155
Notes on handling your Walkman	156
Notes on headphones	159
Notes on the software	160
Maintenance of your Walkman	161
Customer support website	162
Specifications	163
Battery life	165
Maximum recordable number of songs and time (Approx.)	166
Supported formats	167
System requirements	169
Contents	170
What can I do to solve a problem?	171
Your Walkman does not operate or the power does not turn on.	172
Your Walkman does not work properly.	173
Your Walkman power turns off or on automatically.	174
You want your Walkman screen to stay on longer before it turns off automatically.	175
A drink (water, coffee, etc.) was spilled on your Walkman, or the Walkman was washed in the washing machine.	176
You want to back up the content such as music stored on your Walkman.	177
You want to find the product name (model name) of your Walkman.	178
An alarm (beep) is heard and the message [Check the volume level] is displayed.	179
There is no sound.	180
Content such as music suddenly stops during playback.	181
Noise is generated.	182
Volume cannot be turned up, or the volume remains low when the playback volume is turned up.	183
Sound can only be heard from one side of the headphones.	184
Sound is interrupted or skips.	185
The sound effect settings do not seem to have any effect.	186
You cannot charge your Walkman.	187
How long is the life of the built-in rechargeable battery?	188
The rechargeable battery needs to be replaced.	189
The battery life is short.	190
How long is the standard battery duration?	191
How long does it take to charge the battery?	192
The computer does not recognize your Walkman.	193
Even if you use \	194
You cannot install software to your computer.	195
The progress bar on the install screen does not proceed while installing the software.	196
Your Walkman is not recognized by Media Go.	197
Content such as music cannot be transferred from the computer to your Walkman.	198
You cannot play content such as music transferred to your Walkman.	199
Songs are not played back in the expected order.	200
Playback progresses to the next album when repeat playback is set.	201
Songs are only played within a limited range such as within one album.	202
Songs are not displayed in the order they were transferred in.	203
The content such as music is displayed repeatedly.	204
Thumbnails such as cover art are not displayed.	205
[ □ ] is displayed in the screen.	206
[Unknown] is displayed for the album name or artist name.	207
You cannot delete content such as music using the Walkman functions.	208
You cannot hear FM radio broadcasts.	209
There is a lot of noise in an FM radio broadcast and the sound quality is poor.	210
Your Walkman gets warm.	211
Message list	212

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Digital Music Player

NW-E393/E394/E395

You cannot install software to your computer.

If other software is running, it may interfere with the installation. Be sure to quit all other software before installing this

software. Particularly, be sure to disconnect from the Internet and quit security software as it can put a heavy load on

the computer.

There may not be enough free space on the hard drive. Check the amount of free hard drive space required to install

the software, and then delete any unnecessary files.

With a Windows computer, you may not be able to install the software if your account does not have administrator

privileges or if you have not logged in as a computer administrator. Log in using an account with administrator

privileges or as the computer's administrator. Furthermore, if two-byte characters are used in the user name, create a

new account using only one-byte characters in the user name.

With a Windows computer, a message dialog may be hidden by the install screen, making the install process seem

stopped. Press and hold the “Alt” key while pressing the “Tab” key several times. When the dialog is displayed, follow

the instructions in the dialog box.