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Help Guide Troubleshooting Digital Music Player NW-ZX100/ZX100HN Thumbnails such as cover art are not displayed. Register the cover art in Media Go or iTunes. Cover art may not be displayed for songs transferred from Windows Explorer or the Mac Finder. To attach cover art to a song that has already been transferred to your Walkman, delete the music content from the Walkman, add the cover art to the content on your computer, and then transfer the content to the Walkman again. Depending on the software used to register the cover art to the song, the cover art may not be sent if the song is sent via a Bluetooth connection. Connect your Walkman to a computer via USB and transfer the song to the Walkman again using software. Related Topic Transferring content using Media Go Transferring content using Content Transfer Transferring content using Explorer Transferring content using the Finder Receiving content via a Bluetooth connection Playing content received via a Bluetooth connection 4 - 573 - 375 - 12(1) Copyright 2015 Sony Corporation 308

Section	Page
Help Guide NW-ZX100/ZX100HN	1
Table Of Contents	3
TOC-2	4
TOC-3	5
TOC-4	6
TOC-5	7
TOC-6	8
TOC-7	9
TOC-8	10
TOC-9	11
Getting Started	12
Customer registration website	108
Before first use	109
Walkman instruction manuals	111
How to use the operating explanations	112
3 steps to listening to music	114
Parts and controls	116
Changing the earbuds	119
Attaching the clip	120
Turning the power on	121
Turning the power off	122
Using the HOLD switch	123
Charging the battery	124
Charging in the battery care mode	125
Extending the battery life	126
Notes on charging the battery	127
Selecting the display language	128
Setting the date and time	129
Setting the date display format	130
Setting the time display format	131
Formatting a microSD card	132
Inserting a microSD card	133
Removing a microSD card	135
Selecting the memory to use	137
Notes on microSD cards	138
Home menu	139
How to use the Home menu	141
List of icons displayed in the information area	144
Connecting to a computer	146
Notes on connecting your Walkman to a computer	147
Restarting your Walkman	148
Resetting to the factory settings	149
Formatting memory	150
Displaying your Walkman information	151
Using the spacer	152
Preparing content using a Windows computer	153
Preparing content using a Mac computer	154
About Media Go	155
Installing Media Go	156
About Content Transfer	157
Installing Content Transfer	158
Importing and transferring content from media using Media Go	159
Importing content on your Windows computer into Media Go	161
Transferring content using Media Go	162
Transferring iTunes content using Media Go	163
Transferring content using Content Transfer	164
Transferring content using Explorer	165
Transferring content using the Finder	167
Notes for transferring content such as music from your computer	169
Deleting content from your Walkman using Media Go	170
Deleting content from your Walkman using Content Transfer	171
Deleting content received from a Bluetooth connection	172
Deleting content from your Walkman using Explorer	173
Deleting content from your Walkman using the Finder	174
Playing live albums with no gaps in between songs	175
Deleting content imported to Media Go	176
Inputting the lyrics information using Media Go	177
Preparing music	178
Browsing the music list screen	179
Volume operation (Only for countries/areas complying with European Directives)	180
Browsing the music playback screen	181
Playing music using the simple playback screen	183
Choosing an album from the cover art images	184
Deleting songs	185
What is the bookmark function?	186
Changing the default bookmark list	187
Changing the order of bookmarked songs	188
Removing songs from a bookmark list	189
What is the Display Lyrics function?	190
Adding lyrics to songs	191
Making lyrics information in a text file	192
Displaying lyrics	195
What is SensMe™ Channels?	196
Playing songs using SensMe™ Channels	197
Analyzing songs on your Walkman	199
Shuffle playback	200
Repeat playback	201
Setting the playback range	202
Upscaling compressed audio to quality almost that of High-Resolution Audio	203
Enjoying various sound quality	204
Setting the sound quality easily with a single operation	205
Customizing sound quality settings	206
Presetting your equalizer settings	208
Playing DSD content at the desired sound quality	209
Moderating the differences in volume level between songs	210
Optimizing the sound characteristics	211
Selecting the album display format	212
What is noise canceling?	213
Noise canceling compatible headphones	214
Selecting headphones	215
Using noise canceling	216
Reducing noise to create a quiet environment	217
Notes for using the noise canceling function	218
Selecting a noise canceling environment	219
Adjusting noise canceling	220
What is the Bluetooth function?	221
What can your Walkman do with the Bluetooth function?	222
What is pairing?	223
Steps to use Bluetooth connection	224
Pairing and connecting with a Bluetooth audio device	226
Connecting with a paired Bluetooth audio device	228
Making a Bluetooth connection using the NFC function	230
Disconnecting a Bluetooth audio device	232
Listening to sound using a Bluetooth audio device	233
Steps to transfer content via a Bluetooth connection	235
Sending content via a Bluetooth connection	237
Playing content received via a Bluetooth connection	239
Deleting content received via a Bluetooth connection	240
Entering a passkey to make a Bluetooth connection	241
Displaying the pairing information of Bluetooth audio devices	242
Deleting the pairing information of Bluetooth audio devices	243
Setting automatic Bluetooth connection at startup	244
Setting wireless playback quality	245
Setting sound effects during a Bluetooth connection	247
Displaying Bluetooth information on your Walkman	248
Notes on the Bluetooth function	249
What is the NFC function?	251
Setting the alarm to on/off	252
Setting the alarm time	254
Setting a song as the alarm sound	255
Setting the sleep timer	256
Limiting the volume	257
Setting the screen off timer	258
Adjusting the screen brightness	259
Rebuilding the library manually	260
Using USB connection mode	261
Notes on handling your Walkman	262
Notes on headphones	265
Notes on the software	266
Maintenance of your Walkman	267
Customer support website	268
Specifications	269
Battery life	271
Maximum recordable number of songs and time (Approx.)	273
Supported formats	275
System requirements	277
Contents	278
What can I do to solve a problem?	279
Your Walkman does not operate or the power does not turn on.	280
Your Walkman does not work properly.	281
Your Walkman power turns off or on automatically.	282
You want your Walkman screen to stay on longer before it turns off automatically.	283
The date and time have been reset.	284
A drink (water, coffee, etc.) was spilled on your Walkman, or the Walkman was washed in the washing machine.	285
The earbuds supplied with the headphones are missing.	286
You want to back up the content such as music stored on your Walkman.	287
You want to find the product name (model name) of your Walkman.	288
An alarm (beep) is heard and the message [Check the volume level] is displayed.	289
There is no sound.	290
Content such as music suddenly stops during playback.	291
Noise is generated.	292
Volume cannot be turned up, or the volume remains low when the playback volume is turned up.	293
Sound can only be heard from one side of the headphones.	294
Sound is interrupted or skips.	295
Sound is interrupted between songs.	296
You cannot charge your Walkman.	297
How long is the life of the built-in rechargeable battery?	298
The rechargeable battery needs to be replaced.	299
The battery life is short.	300
How long is the standard battery duration?	301
How long does it take to charge the battery?	302
The battery runs out fast when you turn on the battery care mode.	303
The computer does not recognize your Walkman.	304
The computer does not recognize a microSD card inserted in your Walkman.	305
Even if you use “Safely Remove Hardware” on the computer	306
You cannot install software to your computer.	307
The progress bar on the install screen does not proceed while installing the software.	308
Content such as music cannot be transferred from the computer to your Walkman.	310
You cannot play content such as music transferred to your Walkman.	311
Songs are not played back in the expected order.	312
Playback progresses to the next album when repeat playback is set.	313
Songs are only played within a limited range such as within one album.	314
You cannot stop playback.	315
Songs are not displayed in the order they were transferred in.	316
The content such as music is displayed repeatedly.	317
The same song is displayed repeatedly in an album.	318
Thumbnails such as cover art are not displayed.	319
Lyrics are not displayed.	320
[ □ ] is displayed in the screen.	321
[Unknown] is displayed for the album name or artist name.	322
You cannot delete content such as music using the Walkman functions.	323
You cannot find your desired channel.	324
[Morning] is always displayed for the time-based channel.	325
Unsuitable songs for selected time-based channels are played.	326
Pairing cannot be done.	327
You cannot connect via the Bluetooth function.	328
The screen to enter the passkey appears when pairing with a Bluetooth device.	329
You cannot hear sound from the Bluetooth audio device.	330
You cannot operate your Walkman from a Bluetooth audio device.	331
Sound skips or noise is generated during a Bluetooth connection.	332
Sound effects do not seem to have any effect when listening to sound via a Bluetooth audio device.	333
You cannot display or delete content such as music received using the Bluetooth function.	334
The cover art of a song received using the Bluetooth function is not displayed.	335
You cannot connect with one touch (NFC).	336
The noise canceling function is not effective.	337
You want to use the noise canceling function with headphones other than noise canceling headphones compatiblewith your Walkman.	338
Your Walkman does not recognize a microSD card that is inserted.	339
Your Walkman gets warm.	340
Message list	341

Match case Limit results 1 per page

Digital Music Player

NW-ZX100/ZX100HN

Thumbnails such as cover art are not displayed.

Explorer or the Mac Finder.

To attach cover art to a song that has already been transferred to your Walkman, delete the music content from the

Walkman, add the cover art to the content on your computer, and then transfer the content to the Walkman again.

Depending on the software used to register the cover art to the song, the cover art may not be sent if the song is sent

via a Bluetooth connection. Connect your Walkman to a computer via USB and transfer the song to the Walkman

again using software.