Sony NWZ-A864 Quick Start Guide - Page 2

Parts and Controls  Touch screen Touch (tap) an icon, item, control button, etc., on the screen to operate your "WALKMAN."  Microphone Use to make voice recordings.  HOME button Press to display the Home menu. Press and hold to place your "WALKMAN" into standby mode.  Headphone jack  WM-PORT jack Connect the USB cable (supplied), or peripheral devices (not supplied).  / buttons  Bluetooth indicator  VOL +*1/- button  HOLD switch  *1 button  Strap hole  RESET button Use a small pin, etc. *1 There are tactile dots. Use them to help with button operations. Troubleshooting If your "WALKMAN" does not function as expected, try the following steps to resolve the issue. 1 Find the symptoms of the issue in "Troubleshooting" in the User Guide (HTML document), and try any corrective actions listed. For details on connecting to a computer, see the tables on the right. 2 Connect your "WALKMAN" to your computer to charge the battery. You may be able to resolve some issues by charging the battery. 3 Press the RESET button with a RESET button small pin, etc. Before resetting your "WALKMAN," check that no song, video, etc. is being played back. You can then reset your "WALKMAN" safely. 4 Check information on the issue in the Help of each software. 5 Look up information on the issue on one of the customer support Web sites. About the customer support Web sites, see "For the latest information". 6 If the approaches listed above fail to resolve the issue, consult your nearest Sony dealer. Symptom Cause/Remedy Your "WALKMAN" cannot charge the battery.  The USB cable is not connected to a USB connector on your computer properly.  Disconnect the USB cable, and then reconnect it.  Use the supplied USB cable.  The battery is charged in an ambient temperature out of the range of 5 °C (41 °F) to 35 °C (95 °F).  You cannot charge the battery when the icon appears. Charge the battery in an ambient temperature of 5 °C (41 °F) to 35 °C (95 °F).  The computer is not on.  Turn on the computer.  Your computer has entered Sleep or Hibernation status.  Release the computer from Sleep or Hibernation status.  A USB hub is being used.  Connecting your "WALKMAN" via a USB hub may not work. Connect your "WALKMAN" to your computer using the USB cable (supplied).  The operating system installed on the computer is not supported by your "WALKMAN."  To charge your "WALKMAN," connect your "WALKMAN" to a computer with the operating system that is supported by your "WALKMAN."  You have not used your "WALKMAN" for more than a year.  Depending on the conditions under which your "WALKMAN" is used, the battery may have been deteriorated. Consult your nearest Sony dealer. [Connected USB. The  The USB cable is not connected to a USB connector player cannot be on your computer properly. operated.] or [Connected  Disconnect the USB cable, and then reconnect it. USB (MTP). The player  Use the supplied USB cable. cannot be operated.]  A USB hub is being used. does not appear when  Connecting your "WALKMAN" via a USB hub may connected to the not work. Connect your "WALKMAN" directly to computer with the USB your computer using the USB cable (supplied). cable (supplied) (The  The USB connector on your computer may have a computer does not problem. recognize your  Connect your "WALKMAN" to another USB "WALKMAN"). connector on your computer. Symptom Cause/Remedy [Connected USB. The  When you use your "WALKMAN" for the first time, player cannot be or when the battery is low, it may take your operated.] or [Connected "WALKMAN" about 30 seconds to display the USB (MTP). The player message after connected to a computer. This is not a cannot be operated.] malfunction. does not appear when  The software authentication may be performed and it connected to the may take rather a long time. Wait for a while. computer with the USB  The software installation has been failed. cable (supplied) (The  Reinstall the software by using the installer. The computer does not imported data will remain untouched. recognize your  The computer is running another software other than "WALKMAN"). the one used for transferring. (Continued)  Disconnect the USB cable, wait a few minutes, and reconnect it. If the problem persists, disconnect the USB cable, restart the computer, and then reconnect the USB cable. Your "WALKMAN" becomes unstable while it is connected to the computer.  A USB hub or USB extension cable is being used.  Connecting your "WALKMAN" via a USB hub or extension cable may not work. Connect your "WALKMAN" directly to your computer using the USB cable (supplied). When double-clicking [Setup.exe] to install the bundled software, [Setup.exe] does not execute, and the Properties window opens.  Install the bundled software after installing Windows Media Player 11 or later. For details on Windows Media Player, refer to the following web site: http://support.microsoft.com/ To initialize (format) your "WALKMAN" You can format the built-in flash memory of your "WALKMAN." If the memory is formatted, all files including the User Guide (HTML document) will be erased and all setting values returned to their defaults. Be sure to verify the files stored in memory prior to formatting, and then export any necessary files to the hard disk of your computer or other device beforehand. 1 Press the HOME button to display the Home menu. 2 Select [Settings] - [Common Settings] - [Reset/ Format] - [Format] - [Yes] - [Yes] in this order. When initialization finishes, [Memory formatted.] appears. Note  Do not format the built-in flash memory using Windows Explorer. If you format the built-in flash memory, format it on your "WALKMAN." Precautions About the headphones  Avoid playing the unit at so loud a volume that extended play might affect your hearing.  At a high volume outside sounds may become inaudible. Avoid listening to the unit in situations where hearing must not be impaired, for example, while driving or cycling. License and Trademark Notice Refer to the User Guide (HTML document). Excessive sound pressure from earphones and headphones can cause hearing loss. Do not expose the batteries (battery pack or batteries installed) to excessive heat such as sunshine, fire or the like for a long time. Rated current consumption 500 mA For users in France When replacing the headphones/earphones, please refer to the model of the headphones/ earphones adapted to your unit that appears below. MDR-EX0300 At high volume, prolonged listening to the personal audio player can damage the user's hearing. Owner's Record The model and serial numbers are located on the back of the player. Record them in the space provided below. Refer to these numbers in the spaces whenever you call upon your Sony dealer regarding this product. Model No Serial No Hereby, Sony Corp., declares that this equipment is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. For details, please access the following URL: http://www.compliance.sony.de/ Norway Use of this radio equipment is not allowed in the geographical area within a radius of 20 km from the centre of Ny-Alesund, Svalbard. For the latest information If you have any questions or issues with this product, or would like information on compatible items with this product, visit the following web sites. For customers in the USA: http://www.sony.com/walkmansupport For customers in Canada: http://www.sony.ca/ElectronicsSupport/ For customers in Europe: http://support.sony-europe.com/DNA For customers in Latin America: http://www.sony-latin.com/index.crp For customers in other countries/regions: http://www.sony-asia.com/support For customers who purchased the overseas models: http://www.sony.co.jp/overseas/support/