Sony NWZ-E364 Quick Start Guide - Page 2

Parts and Controls  BACK/HOME button  5-way button*1  (play/pause/confirm) button / buttons / buttons Troubleshooting If the player does not function as expected, try the following steps to resolve the issue. 1 Find the symptoms of the issue in "Troubleshooting" in the User Guide (HTML document), and try any corrective actions listed. For details on connecting to a computer, see the tables on the right. You may be able to resolve some issues by charging the battery.  Headphone jack  USB connector 2 Connect the player to your computer to charge the battery. 3 Press the RESET button with a small pin, etc. RESET button Connect the USB cable (supplied).  Display  VOL +*1/- button  OPTION/PWR OFF button  HOLD switch  Strap hole  RESET button Use a small pin, etc. Press to display the option menu. If you press and hold the OPTION/PWR OFF button, the screen turns off and the player enters standby mode. 4 Check information on the issue in the Help of each software. If you press the RESET button while operating the player, stored data and player settings may be lost. 5 Look up information on the issue on one of the customer support Web sites. About the customer support Web sites, see "For the latest information". 6 If the approaches listed above fail to resolve the issue, consult your nearest Sony dealer. *1 There are tactile dots. Use them to help with button operations. Symptom Cause/Remedy The player cannot charge  The USB cable is not connected to a USB connector the battery. on your computer properly.  Disconnect the USB cable, and then reconnect it.  Use the supplied USB cable.  The battery is charged in an ambient temperature out of the range of 5 °C (41 ºF) to 35 °C (95 ºF). icon  You cannot charge the battery when appears. Charge the battery in an ambient temperature of 5 °C (41 ºF) to 35 °C (95 ºF).  The computer is not on.  Turn on the computer.  Your computer has entered Sleep or Hibernation status.  Release the computer from Sleep or Hibernation status.  A USB hub is being used.  Connecting the player via a USB hub may not work. Connect the player to your computer using the USB cable (supplied).  The operating system installed on the computer is not supported by the player.  To charge the player, connect the player to a computer with the operating system that is supported by the player.  You have not used the player for more than a year.  Depending on the conditions under which your player is used, the battery may have been deteriorated. Consult your nearest Sony dealer. [Connected USB. The  The remaining battery power is insufficient. Timer and Alarm will  Charge the battery by connecting the player to a become invalid.] or running computer for at least 5 minutes. [Connected USB (MTP)  The USB cable is not connected to a USB connector The Timer and Alarm on your computer properly. will become invalid.]  Disconnect the USB cable, and then reconnect it. does not appear when  Use the supplied USB cable. connected to the  A USB hub is being used. computer with the USB  Connecting the player via a USB hub may not cable (supplied) (The work. Connect the player directly to your computer computer does not using the USB cable (supplied). recognize the player). (Continued) Symptom [Connected USB. The Timer and Alarm will become invalid.] or [Connected USB (MTP) The Timer and Alarm will become invalid.] does not appear when connected to the computer with the USB cable (supplied) (The computer does not recognize the player). The player becomes unstable while it is connected to the computer. When double-clicking [Setup.exe] to install the bundled software, [Setup.exe] does not execute, and the Properties window opens. Cause/Remedy  The USB connector on your computer may have a problem.  Connect the player to another USB connector on your computer.  When you use the player for the first time, or when the battery is low, it may take the player about 30 seconds to display the message after connected to a computer. This is not a malfunction.  The software authentication may be performed and it may take rather a long time. Wait for a while.  The software installation has been failed.  Reinstall the software by using the installer. The imported data will remain untouched.  The computer is running another software other than the one used for transferring.  Disconnect the USB cable, wait a few minutes, and reconnect it. If the problem persists, disconnect the USB cable, restart the computer, and then reconnect the USB cable.  [Connected USB. The Timer and Alarm will become invalid.] or [Connected USB (MTP) The Timer and Alarm will become invalid.] may not appear on the player, depending on the software environment that is running on your computer.  Activate Windows Media Player, or Windows Explorer.  A USB hub or USB extension cable is being used.  Connecting the player via a USB hub or extension cable may not work. Connect the player directly to your computer using the USB cable (supplied).  Install the bundled software after installing Windows Media Player 11 or 12. For details on Windows Media Player, refer to the following web site: http://support.microsoft.com/ Precautions To initialize (format) the player You can format the built-in flash memory of the player. If the memory is formatted, all files including the User Guide (HTML document) will be erased and all setting values returned to their defaults. Be sure to verify the files stored in memory prior to formatting, and then export any necessary files to the hard disk of your computer or other device beforehand. About the headphones  Avoid playing the unit at so loud a volume that extended play might affect your hearing.  At a high volume outside sounds may become inaudible. Avoid listening to the unit in situations where hearing must not be impaired, for example, while driving or cycling.  As the supplied headphones are of open-air design, sounds go out through the headphones. Remember not to disturb those close to you. For the latest information If you have any questions or issues with this product, or would like information on compatible items with this product, visit the following web sites. For customers in the USA: http://www.sony.com/walkmansupport For customers in Canada: http://www.sony.ca/ElectronicsSupport/ For customers in Europe: http://support.sony-europe.com/DNA For customers in Latin America: http://www.sony-latin.com/index.crp For customers in other countries/regions: http://www.sony-asia.com/support For customers who purchased the overseas models: http://www.sony.co.jp/overseas/support/ 1 Press and hold the BACK/HOME button until the Home menu appears. Owner's Record 2 Select [Settings] - [Common Settings] - [Format] - [Yes] - [Yes] in this order. Press the button to select the item, and then press the  button to confirm. When initialization finishes, [Memory formatted.] appears. Note The model and serial numbers are located on the back of the player. Record them in the space provided below. Refer to these numbers in the spaces whenever you call upon your Sony dealer regarding this product. Model No. _____ Serial No. _____ For users in France  Do not format the built-in flash memory using Windows Explorer. If you format the built-in flash memory, format it on the player. When replacing the headphones/earphones, please refer to the model of the headphones/ earphones adapted to your unit that appears below. MDR-E804 At high volume, prolonged listening to the personal audio player can damage the user's hearing. License and Trademark Notice Refer to the User Guide (HTML document).