Sony NWZ-E475 Quick Start Guide - Page 2

Parts and Controls About volume operation (Only for countries/ areas complying with European Directives) An alarm (beep) and warning [Check the volume level] are meant to protect your ears when you raise the volume setting beyond a specific level*1 for the first time. You can cancel the alarm and warning by pressing any button. Note  You can turn up the volume beyond the specific level*1 after canceling the alarm and warning.  After the initial warning, the alarm and warning repeat for every 20 cumulative hours that the volume is set beyond the specific level*1; when this happens, the volume is changed to the initial setting automatically.  If the volume is set beyond the specific level*1 and you turn off the Walkman, the volume returns to the specific level*1 automatically. *1 Specific level = [16]  BACK/HOME button  5-way button*1  (play/pause/confirm) button / buttons / buttons  Headphone jack  WM-PORT jack Connect the USB cable (supplied), or peripheral devices (not supplied).  Display  VOL +*1/- button  OPTION/PWR OFF button Press to display the option menu. If you press and hold this button, the screen turns off and your Walkman enters standby mode.  HOLD switch  Strap hole  Microphone Use to make voice recordings.  RESET button Use a pen or paper clip, etc. *1 There are tactile dots. Use them to help with button operations. Troubleshooting If your Walkman does not function as expected, try the following steps to resolve the issue. 1 Find the symptoms of the issue in "Troubleshooting" in the Help guide (HTML document), and try any corrective actions listed. For details on connecting to a computer, see the tables on the right. 2 Connect your Walkman to your computer to charge the battery. You may be able to resolve some issues by charging the battery. 3 Press the RESET button with a pen RESET button or paper clip, etc. Before resetting your Walkman, check that no song, video, etc. is being played back. You can then reset the Walkman safely. 4 Check information on the issue in the Help of each software. 5 Look up information on the issue on one of the customer support Web sites. About the customer support Web sites, see "For the latest information". 6 If the approaches listed above fail to resolve the issue, consult your nearest Sony dealer. Symptom Cause/Remedy Your Walkman cannot charge the battery.  The USB cable is not connected to a USB connector on your computer properly.  Disconnect the USB cable, and then reconnect it.  Use the supplied USB cable.  The battery is charged in an ambient temperature out of the range of 5 °C (41 °F) to 35 °C (95 °F).  You cannot charge the battery when the icon appears. Charge the battery in an ambient temperature of 5 °C (41 °F) to 35 °C (95 °F).  The computer is not on.  Turn on the computer.  Your computer has entered Sleep or Hibernation status.  Release the computer from Sleep or Hibernation status.  A USB hub is being used.  Connecting your Walkman via a USB hub may not work. Connect the Walkman directly to your computer using the USB cable (supplied).  The operating system installed on the computer is not supported by your Walkman.  To charge the Walkman, connect the Walkman to a computer with the operating system that is supported by the Walkman.  You have not used your Walkman for more than a year.  Depending on the conditions under which the Walkman is used, the battery may have been deteriorated. Consult your nearest Sony dealer. [Connected USB. The  The USB cable is not connected to a USB connector player cannot be on your computer properly. operated.] or [Connected  Disconnect the USB cable, and then reconnect it. USB (MTP). The player  Use the supplied USB cable. cannot be operated.]  A USB hub is being used. does not appear when  Connecting your Walkman via a USB hub may not connected to the work. Connect the Walkman directly to your computer with the USB computer using the USB cable (supplied). cable (supplied) (The  The USB connector on your computer may have a computer does not problem. recognize your  Connect your Walkman to another USB connector Walkman). on your computer. Symptom Cause/Remedy [Connected USB. The  When you use your Walkman for the first time, or player cannot be when the battery is low, it may take the Walkman operated.] or [Connected about 30 seconds to display the message after USB (MTP). The player connected to a computer. This is not a malfunction. cannot be operated.]  The software authentication may be performed and it does not appear when may take rather a long time. Wait for a while. connected to the  The software installation has been failed. computer with the USB  Reinstall the software by using the installer. The cable (supplied) (The imported data will remain untouched. computer does not  The computer is running another software other than recognize your the one used for transferring. Walkman).  Disconnect the USB cable, wait a few minutes, and (Continued) reconnect it. If the problem persists, disconnect the USB cable, restart the computer, and then reconnect the USB cable. Your Walkman becomes unstable while it is connected to the computer.  A USB hub or USB extension cable is being used.  Connecting your Walkman via a USB hub or extension cable may not work. Connect the Walkman directly to your computer using the USB cable (supplied). When double-clicking [Setup.exe] to install the bundled software, [Setup.exe] does not execute, and the Properties window opens.  Install the bundled software after installing Windows Media Player 11 or later. For details on Windows Media Player, refer to the following web site: http://support.microsoft.com/ To initialize (format) your "WALKMAN" You can format the built-in flash memory of your Walkman. If the memory is formatted, all files including the Help guide (HTML document) will be erased and all setting values returned to their defaults. Be sure to verify the files stored in memory prior to formatting, and then export any necessary files to the hard disk of your computer or other device beforehand. 1 Press and hold the BACK/HOME button until the Home menu appears. 2 Select [Settings] - [Common Settings] - [Reset/ Format] - [Format] - [Yes] - [Yes] in this order. Press the button to select the item, and then press the  button to confirm. When initialization finishes, [Memory formatted.] appears. Note  Do not format the built-in flash memory using Windows Explorer. If you format the built-in flash memory, format it on your Walkman. Precautions About the headphones  Avoid playing the unit at so loud a volume that extended play might affect your hearing.  At a high volume outside sounds may become inaudible. Avoid listening to the unit in situations where hearing must not be impaired, for example, while driving or cycling.  As the supplied headphones are of open-air design, sounds go out through the headphones. Remember not to disturb those close to you. License and Trademark Notice Refer to the Help guide (HTML document). For users in France When replacing the headphones/earphones, please refer to the model of the headphones/ earphones adapted to your unit that appears below. MDR-EX083E (for NWZ-E473/E474/E475/E473K/E474K) MDR-NC033E (for NWZ-E573/E574/E575) At high volume, prolonged listening to the personal audio player can damage the user's hearing. Owner's Record The model and serial numbers are located on the back of the player. Record them in the space provided below. Refer to these numbers in the spaces whenever you call upon your Sony dealer regarding this product. Model No Serial No For the latest information If you have any questions or issues with this product, or would like information on compatible items with this product, visit the following web sites. For customers in the USA: http://www.sony.com/walkmansupport For customers in Canada: http://esupport.sony.com/ca/ For customers in Europe: http://support.sony-europe.com/DNA For customers in Latin America: http://www.sony-latin.com/index.crp For customers in other countries/regions: http://www.sony-asia.com/support For customers who purchased the overseas models: http://www.sony.co.jp/overseas/support/