Sony NWZ-S638FREDWM Troubleshooting - Page 2

Display Page numbers in parentheses refer to pages of "Operation Guide (PDF)." Symptom The screen turns off. Cause/Remedy  There was no operation attempted for more than 3 minutes while the player was in the pause mode.  Press any button.  There was no operation attempted for the period you set in "Screensaver Timing" when "Screensaver" is set to "Blank" ( page 112).  Press any button.  Set "Screensaver" to other than "Blank."  "On-Hold Display" is set to "No."  Slide the HOLD switch to the opposite position ( page 12).  Set "On-Hold Display" to "Yes" ( page 77). You can play back a video even when the HOLD function is activated. A message appears.  See the "Messages" ( page 146). Power Symptom Battery life is short. The player cannot charge the battery. The player turns off automatically. Charging completes very quickly. Cause/Remedy  The operating temperature is below 5 °C (41 °F).  Battery life becomes shorter due to the battery characteristics. This is not a malfunction.  Battery charging time is not sufficient.  Charge the battery until appears.  By adjusting the settings or managing the power supply properly, it is possible to save the battery power and use the player for a longer time ( page 127).  You have not used the player for a prolonged period.  The efficiency of the battery will be improved by repeatedly charging and discharging it.  When usable battery life becomes half the usual time, even after charging the battery fully, the battery should be replaced.  Consult your nearest Sony dealer.  Copyright-protected contents are played.  When copyright-protected contents are played, battery life may be shorter.  The USB cable is not connected to a USB port on your computer properly.  Disconnect the USB cable, and then reconnect it.  Use the supplied USB cable.  The battery is charged in an ambient temperature out of the range of 5 °C (41 °F) to 35 °C (95 °F).  Charge the battery in an ambient temperature of 5 °C (41 °F) to 35 °C (95 °F).  The computer is not on.  Turn on the computer.  Your computer has entered sleep or hibernation status.  Release the computer from sleep or hibernation status.  To avoid unnecessary battery consumption, the player automatically turns off.  Press any button to turn the player on.  If the battery is already almost fully charged when charging begins, little time is needed to reach full charge. Connection with a computer The following minimum system requirements for the player are needed. System Requirements  Computer IBM PC/AT or compatible computer preinstalled with the following Windows operating systems*1: Windows XP Home Edition (Service Pack 2 or later) / Windows XP Professional (Service Pack 2 or later) / Windows Vista Home Basic (Service Pack 1 or later) / Windows Vista Home Premium (Service Pack 1 or later) / Windows Vista Business (Service Pack 1 or later) / Windows Vista Ultimate (Service Pack 1 or later) Not supported by 64 bit version OS. Not supported by OSs other than above. *1Excluding OS Versions not supported by Microsoft.  CPU: Pentium 4 1.0 GHz or higher  RAM: 512 MB or more  Hard Disk drive: 380 MB or more of available space  Display: - Screen Resolution: 800 × 600 pixels (or higher) (recommended 1,024 × 768 or higher) - Colors: 8 bit or higher (16 bit recommended)  CD-ROM drive (supporting Digital Music CD playback capabilities using WDM) To create original CDs, a CD-R/RW drive is required.  Sound board  USB port (Hi-Speed USB is recommended)  Microsoft .NET Framework 2.0 or 3.0, QuickTime 7.3, Internet Explorer 6.0 or 7.0, Windows Media Player 10 or 11 (Windows Media Player 11 recommended. Some computers that already have Windows Media Player 10 installed may encounter file limitation (AAC, video files, etc.) that can be transferred by dragging and dropping.), and DirectX 9.0 are required.  Adobe Flash Player 8 or higher needs to be installed.  Broadband Internet connection is required to use Electronic Music Distribution (EMD) or to visit the web site. We do not guarantee operation for all computers even if they meet the above System Requirements. Not supported by the following environments: - Personally constructed computers or operating systems - An environment that is an upgrade of the original manufacturerinstalled operating system - Multi-boot environment - Multi-monitor environment - Macintosh Symptom Cause/Remedy Media Manager for  Your computer's system environment has changed, perhaps WALKMAN does not due to an update of the Windows operating system. start up. "Connecting" or "Connected USB (MTP)" does not appear when connected to the computer with the supplied USB cable.  The USB cable is not connected to a USB port on your computer properly.  Disconnect the USB cable, and then reconnect it.  Use the supplied USB cable.  A USB hub is being used.  Connecting the player via a USB hub may not work. Connect the player to your computer using the supplied USB cable.  The computer is running another software other than the one used for transferring.  Disconnect the USB cable, wait a few minutes, and reconnect it. If the problem persists, disconnect the USB cable, restart the computer, and then reconnect the USB cable.  "Connecting" or "Connected USB (MTP)" may not appear on the player, depending on the software environment that is running on your computer.  Activate Windows Media Player, or Windows Explorer. The player is not recognized by the computer when it is connected to the computer.  The USB cable is not connected to a USB port on your computer properly.  Disconnect the USB cable, and then reconnect it.  A USB hub is being used.  Connecting the player via a USB hub may not work. Connect the player to your computer using the supplied USB cable.  The USB port on your computer may have a problem. Connect the player to another USB port on your computer. Symptom Data cannot be transferred to the player from your computer. Only a small amount of data can be transferred to the player. The player becomes unstable while it is connected to the computer. You cannot delete or rename the folders. Cause/Remedy  Transferring may be stopped due to noise such as static electricity, etc. This happens to protect data information.  Disconnect the player, then reconnect it.  If you transfer files by dragging and dropping on some computers that do not have Windows Media Player 11 installed, there may be limited files (AAC, video files, etc.) that can be transferred by dragging and dropping.  Install Windows Media Player 11 from the supplied CDROM, then transfer files by dragging and dropping again. Before installing the supplied Windows Media Player 11 on your computer, make sure to check whether your software or service corresponds to Windows Media Player 11. For details on usage, or support on Windows Media Player, visit the following web site: http://support.microsoft.com/  The USB cable is not connected to a USB port on your computer properly.  Disconnect the USB cable, and then reconnect it.  There is not enough free space in the built-in flash memory.  Transfer any unnecessary data back to your computer to increase free space.  Songs with a limited playing period or playing count may not be transferred due to restrictions set by copyright holders. For details on the settings of each audio file, contact the distributor.  Abnormal data exists on the player.  Transfer usable files back to your computer and format the built-in flash memory on the player ( page 123).  The data may be damaged.  Delete the data that cannot be transferred from your computer, then import it to your computer again. When importing data to your computer, close any other applications to avoid data damage.  Transferable limit of files and folders has been exceeded.  Delete unnecessary data.  You are trying to transfer .m4a, .mp4, .3gp or .m4v files on a computer that already has Windows Media Player 10 installed.  Install Windows Media Player 11 from the supplied CDROM.  If you transfer data using an appropriate software for transferring, but the transfer is not made, refer to the manufacturer.  There is not enough free space in the built-in flash memory.  Transfer any unnecessary data back to your computer to increase free space.  Data that cannot be played on the player is stored on the player.  If data other than song, video, or photo data is stored on the player, less data can be transferred. Transfer back data that cannot be played on the player to the computer to increase the available space.  A USB hub or USB extension cable is being used.  Connecting the player via a USB hub or extension cable may not work. Connect the player to your computer using the supplied USB cable.  You cannot delete or rename the "MUSIC," "MP_ROOT," "VIDEO," "PICTURES," "PICTURE" and "PODCASTS" folders. SensMe™ Channels Symptom Cause/Remedy You cannot find your  If there are no songs to match the theme of the channel, the desired channel. channel is not displayed on the "SensMe™ Channels" screen. "Morning" always displayed for the time-based channel.  If you have not set the clock of the player, "Morning" always appears for the time-based channel.  Set the clock of the player ( page 117). Unsuitable songs for selected time-based channels are played.  If there are no songs to match the theme of the time-based channel, all the songs in "Music Library" are played back in the shuffle play. FM Radio Symptom Cause/Remedy You cannot hear an FM broadcast well.  The receiving frequency is not fully tuned in.  Select the frequency manually to improve reception using the / button ( page 100). Reception is weak and sound quality is poor.  The radio signal is weak.  Listen to the FM broadcast near a window since the signal may be weak inside buildings or in vehicles.  The headphone cord is not fully extended.  The headphone cord functions as an antenna. Extend the headphone cord as far as possible. The FM broadcast is affected by interference.  A device emitting radio signals, such as a mobile phone, is being used near the player.  When using devices such as mobile phones, keep them away from the player. Other Symptom Cause/Remedy There is no beep sound when the player is operated.  "Beep Settings" is set to "Off."  Set "Beep Settings" to "On" ( page 110).  The beep does not sound when the player is connected to the optional cradle, or another device. The player gets warm.  The player may become warm when the battery is being charged and just after charging. The player also may get warm when a large amount of data is transferred. This behavior is normal and not cause for concern. Set the player aside for a while to allow it to cool down. The screen turns on whenever songs change.  "New Song Pop Up" is set to "On."  Set "New Song Pop Up" to "Off " ( page 55). The date and time have been reset.  If you left the player for a while with the battery used up, the date and time may be reset. This is not a malfunction. Charge the battery until appears on the screen and set the date and time again ( page 117). To initialize (format) the player Be sure to format the built-in flash memory using the Menu mode on this player following the procedure below. (Check all contents before formatting as all data stored will be erased.) 1 Press and hold the BACK/HOME button in the pause mode until the Home menu appears. 2 Select (Settings)- "Common Settings" - "Format" - "Yes" - "Yes," in this order. Press the button to select the item, and then press the  button to confirm. After selecting "Yes" and confirming, "Formatting..." appears and formatting starts. When formatting is complete, "Memory formatted." appears.