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Sony PCG-505TR Users Guide - Page 77

Troubleshooting

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Getting Help 65 Troubleshooting This section describes how to solve common problems you may encounter when using your computer. Many problems have simple solutions, so try these suggestions before you call Sony Customer Support. When you reconnect devices, be sure to turn off the computer as described in "Shutting Down Your Computer" on page 13. Turning off the computer using other methods may result in data loss. My computer does not start u Check that the computer is plugged into a power source and that it is turned on. Check that the power indicator on the front panel of the computer indicates that the power is on. u Check that the battery is inserted properly and that it is charged. u Make sure there is no diskette in the floppy disk drive. u Confirm that the AC adapter and all cables are connected firmly, as described in "Connecting Peripheral Devices" on page 33. u If you plugged the computer into a power strip or UPS, make sure the power strip or UPS is turned on and working. u If you are using an external display, check that it is plugged into a power source and turned on. Check that the brightness control is adjusted correctly. See the manual that came with your display for details. u Moisture condensation may have occurred. Do not use the computer for at least one hour and then turn on the computer. u When the internal backup battery is low on power, it may not be able to boot your system properly. You can correct this situation as follows: Plug in the AC adapter and allow the computer to charge for one hour while the power is on. Do not use the computer during this time. After one hour, turn the power off and then on again. To charge the internal backup battery fully, keep the AC adapter connected for more than 24 hours after turning the power on. You can use your computer while charging the battery.

Section	Page
Notice to Users	2
Safety Information	2
Owner’s Record	2
Regulatory Information	3
FCC Part 68	4
Telephone Consumer Protection Act of 1991 (United States)	4
Telephone Consumer Guidelines (Canada)	5
DISPOSAL OF LITHIUM ION BATTERY	5
INDUSTRY CANADA NOTICE	6
AVIS DE L’INDUSTRIE CANADA	6
Contents	9
Welcome	13
Ergonomic Considerations	14
Using Your 505 SuperSlim Notebook	17
Locating the Controls and Connectors	17
Front	17
Back	18
Left	18
Right	19
Bottom	19
Connecting a Power Source	20
Using the AC Adapter	20
To remove the AC adapter	20
Using Battery Power	21
To insert the battery pack	21
To charge the battery pack	22
To remove the battery pack	23
Starting Your Computer	24
Shutting Down Your Computer	25
Registering Windows 98	26
Registering Your Computer	27
Using the Keyboard	28
Combinations and Functions with the Windows 98 Key	30
Indicators	31
Combinations and Functions with the Fn Key	32
Using the Touchpad	33
Using the Plastic Pen	34
To use the pen compartment for the PCG-505TS SuperSlim Notebook	34
To use the pen slot for the PCG-505TX SuperSlim Notebook	34
Using ScribblePad	35
To use ScribblePad	35
Using the Floppy Disk Drive	36
To connect the floppy disk drive	36
To insert a diskette	36
To remove a diskette	37
To remove the floppy disk drive	37
Using PC Cards	38
To remove a PC card	40
Using Infrared Communication Devices	41
To use infrared communication with a digital still camera	41
To use infrared communication with another computer	41
Using Power Saving Modes	43
Normal Mode	43
System Suspend Mode	43
To activate System Suspend mode	43
To return to normal mode	43
System Hibernation Mode	44
To activate System Hibernation mode	44
To return to normal mode	44
Connecting Peripheral Devices	45
Connecting a Phone Line	46
Connecting the Port Replicator	47
To attach the port replicator	48
To remove the port replicator	48
Connecting a Printer	49
To connect a printer	49
Connecting an External Display	50
To connect a computer display	50
To connect a projector	51
To select a display	51
Connecting an External Mouse and Keyboard	52
To connect an external mouse and keyboard	52
Connecting a Desktop Computer or Serial Device	53
To connect a desktop computer	53
To connect a digital still camera	54
Connecting the CD-ROM Drive	55
To connect the CD-ROM drive	55
To insert a CD-ROM disc	56
To play an audio CD in the CD-ROM drive	57
To remove the CD-ROM drive	57
Connecting External Speakers	58
To connect the PCGA-SP51 stereo speakers	58
To connect other external speakers	59
Connecting a Digital Video Camera Recorder	60
To connect a digital video camera recorder	60
Connecting a Universal Serial Bus (USB) Device	61
To connect a USB device	61
Customizing Your Notebook Computer	63
Displaying the Sony Notebook Setup Screen	63
Notebook Setup Tabs	64
Controlling Power Management	65
Power Management Profiles	65
Power Management Commands	66
To activate the PowerPanel Profiles toolbar	67
To change the power management settings using the PowerPanel Profiles toolbar	68
Displaying Battery Information	69
Activating BatteryScope	69
To activate BatteryScope	69
Battery Icon Descriptions	69
Displaying Detailed Battery Information	70
To customize the BatteryScope toolbar and alarm system	70
Starting Your Favorite Software With Programmable Power Key (PPK) Setup	71
To use the PPK Setup screen:	71
Using the Programmable Power Key With Other Keys	72
Using the internal timer:	72
Selecting the Display Mode	73
Getting Help	75
Troubleshooting	77
My computer does not start	77
When I turn on my computer, the message “Operating system not found” appears and Windows does not...	78
When I turn on my computer, the message “C:\\WINDOWS” appears and Windows does not start	78
My LCD does not display anything	79
The screen image on my external display is not centered or sized properly	79
My computer “locks up”	79
My software program “locks up” or crashes	79
I cannot print	79
Movements of the displayed images are awkward (not smooth)	80
I cannot play a CD-ROM	80
When I click an application icon a message appears, such as “You must insert the application CD i...	80
My floppy disk drive cannot write to a diskette	80
My speaker has no sound	80
When I press Fn+F3, I see the message “Sound Disabled”	81
My modem does not work	81
My mouse does not work	82
I cannot use DV devices and messages appear on the screen	82
My computer does not shut down	82
My PC card is not working	82
Using the System and Application Recovery CDs	83
Using the System Recovery CD(s)	83
To use the System Recovery CD(s)	84
If your computer does not start from the Recovery CD	84
Using the Application Recovery CD(s)	85
To use the Application Recovery CD(s)	85
Notes on Use	87
On Handling the LCD Screen	87
On the Power Source	87
On Handling	88
On Installation	88
On Moisture Condensation	89
On Upgrading the System	89
On Handling Diskettes	89
On Handling CD-ROM Discs	89
On Cleaning CD-ROM Discs	90
On Using Batteries	90
On Maintenance	91
Limited Warranty Statement	93
VAIO 505 SuperSlim Notebook Computer Warranty	93
GARANTIE RESTREINTE	95
Battery Limited Warranty	97
GARANTIE RESTREINTE	97
Index	99
A	99
B	99
C	99
D	100
E	100
F	101
G	101
H	101
I	101
K	101
L	101
M	101
N	102
O	102
P	102
R	103
S	103
T	103
U	103
V	103