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Sony PCG-NV170 VAIO User Guide - Page 188

Support Options, Software Manuals and Online Help Files - service manual

UPC - 027242608993

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Support Options If you have questions about your computer or the preinstalled software, refer to the following sources for answers in the sequence listed below. 1 VAIO® Computer User Guide The online VAIO® Computer User Guide and the printed VAIO® Computer Quick Start provide you with information on how to maximize your notebook capabilities and solve common problems. You can also push the Help button located on the top right corner of your computer to access VAIO® Help and Support. 2 Software Manuals and Online Help Files The software preinstalled on your notebook may come with an online manual. These manuals are stored on the hard disk drive as online Help files. You can find the Help files from the Help menu under the specific software application. Some software applications may come with a printed manual. 3 Operating System Online Support Your computer comes preinstalled with Microsoft® Windows®. For operating system support, you can access Microsoft® customer support at: http://support.microsoft.com/directory/. 4 VAIO Support Agent You can find VAIO Support Agent by clicking Start and selecting Help and Support. Using advanced diagnostic technology, Sony's VAIO Support Agent runs scheduled protections of your applications, network settings, and other important software settings. When your software is protected, you can use VAIO Support Agent to repair software problems by restoring your software to any of the previously protected states. 5 Sony Computing Support This service provides instant access to information on commonly encountered problems. Enter a description of your problem and the Knowledge Database searches for the corresponding solutions online. You can access Sony Computing Support at: http://www.sony.com/pcsupport. 6 Sony Fax-on-Demand This service, which requires a fax machine or your fax software, provides answers to commonly asked questions. You can use this automated service to request a list of available topics, and select the topics that you want to receive. To contact the Sony fax-on-demand service, call: 1-888-4-SONY-PC (1-888-476-6972). 7 Sony Customer Support Software support is available free of charge for 90 days after the original date of purchase. You can call and speak with a Sony Customer Support Representative without using your computer by calling: 1-888-4-SONY-PC (1-888-476-6972). 8 Sony Service Center For the Sony Service Center nearest you, call 1-888-4-SONY-PC (1-888-476-6972) or find Sony Customer Service on the Web at http://www.sony.com/pcsupport. Page 188

Section	Page
Welcome	1
Using Your VAIO Computer	2
Using the Keyboard	3
Combinations and functions with the Windows key	5
Indicators	6
Indicator lights	7
Combinations and functions with the Fn key	8
Using the Touchpad	10
VAIO Action Setup	11
Using the Center Jog Dial Control	12
Using the center Jog Dial Control	13
Launcher mode	14
Guide mode	15
Center Jog Dial back button	16
Using the center Jog Dial Control with Sony software	17
Using the center Jog Dial Control with other software	18
Using the Optical Disc Drive	19
To insert a disc	20
To eject a disc	21
To play a DVD	22
To play an audio CD	23
Notes on CD and DVD discs	24
To write data to a CD-RW or CD-R disc	25
Using PC Cards	26
To insert a PC Card	27
To remove a PC Card	28
Using Memory Stick Media	29
Types of Memory Stick media	30
Write-protecting Memory Stick media	32
Formatting Memory Stick media	33
Notes on using Memory Stick media	34
Using the Multipurpose Bay	35
To install a device while the computer is on or off	36
To remove a device while the computer is off	37
To remove a device while the computer is on	38
Notes on using a device in the multipurpose bay	39
Using the Floppy Disk Drive	40
To insert a floppy disk into the floppy disk drive	41
To remove a floppy disk from the floppy disk drive	42
Notes on handling floppy disks	43
Using Power Saving Modes	44
Normal mode	45
Standby mode	46
Hibernate mode	47
Notes on power saving modes	48
Connecting a Telephone Cable	49
Connecting to a Local Area Network	50
Setting up your Ethernet connection	51
Connecting to a Wireless LAN	52
Turning On Wireless LAN	53
The Wireless LAN Access Point	54
Communicating with an Access Point (infrastructure)	55
Communicating without an access point (ad-hoc)	56
Checking your connection status	58
Turning Off Wireless LAN	59
Notes on using Wireless LAN	60
Connecting Peripheral Devices	61
Connecting a USB Device	62
To connect a USB device	63
Connecting a USB Printer	64
To connect a USB printer	65
Connecting a Parallel Port Printer	66
To connect to a parallel port printer	67
Connecting an Audio Device	68
To connect an audio device	69
Connecting an Audio-Video Device	70
To connect an AV device	71
To change the display	72
Connecting an i.LINK Audio-Video Device	73
To connect a digital video camera recorder	74
Notes on connecting an i.LINK device	75
Connecting an External Display	76
To connect a computer display	77
To connect a multimedia computer display	78
To connect a projector	79
Changing the display when connecting an external computer display or projector	80
Connecting with another VAIO computer	81
To connect two VAIO computers	82
Connecting External Speakers	83
To connect external speakers	84
Notes on connecting external speakers	85
Connecting an External Microphone	86
To connect an external microphone	87
To record from a microphone or audio device	88
Adjusting the volume	89
Expanding Your Computer Capabilities	90
Personal Digital Assistant	91
Wireless LAN Access Point	92
Wireless LAN PC Card	93
Customizing Your VAIO Computer	94
Displaying the Sony Notebook Setup Screen	95
To display the Sony Notebook Setup screen:	96
Sony Notebook Setup tabs	97
Controlling Power Management	98
Viewing the Power Management status icons	99
Power Management profiles	100
Power Management commands	102
Conserving battery power	103
Displaying Battery Information	104
Battery icon descriptions	105
Displaying detailed battery information	106
Selecting the Display Mode	107
Changing the window design of Sony software	108
Display Properties Notes	109
Using the Multilingual User Interface Language Option	110
To Change the Language Option	111
To Change Numbers, Currency, Time, and Date Formats	112
Adding Memory	113
Precautions and Procedures	114
Typical Expansion Memory Configuration	115
Models with 256 MB Memory	116
Removing a Memory Module	117
Installing a Memory Module	118
Confirming Added Memory Capacity	119
About the Software on Your Notebook	120
Software Overview	121
Software Support Information	124
Sony Service Center	126
Using the Recovery CDs	127
Application and System Recovery CDs	128
Using Your Recovery CDs	129
To use the Application Recovery CD(s)	130
To use the System Recovery CD(s)	131
Troubleshooting	133
Troubleshooting Your Computer	134
My computer does not start.	135
My computer starts but a BIOS error appears.	136
My computer starts, but the message Operating system not found appears, and Windows does not start.	137
My computer stops responding or does not shut down.	138
The power management does not respond.	139
The sound of my computer's fan is too loud.	140
Why does the System Properties dialog box display a slower CPU speed than advertised?	141
Troubleshooting the LCD Screen	142
My LCD screen is blank.	143
My LCD screen continues to show the previous screen.	144
The image on my connected external display is not centered or sized properly.	145
I want to change the video resolution of my display.	146
I want to change the display resolution for AV Out.	147
I cannot switch the LCD display to TV and vice versa.	148
Troubleshooting the Mouse and Touchpad	149
My mouse does not work.	150
My touchpad does not work properly.	151
The pointer does not move when I use the Touchpad or Mouse.	152
Troubleshooting Drives, PC Cards, and Peripheral Devices	153
My floppy disk drive icon doesn't appear even though it is connected.	154
My floppy disk drive cannot write to a floppy disk.	155
My optical drive is not playing my CD or DVD properly.	156
Why does it take longer for the optical disc drive to read some types of CDs?	157
My optical drive tray does not open.	158
I cannot use Digital Video (DV) devices. The message DV equipment seems to be disconnected or turned off appears.	159
My PC Card does not work.	160
Troubleshooting the Software	161
My software program stops responding or crashes.	162
When I click an application icon, the message You must insert the Application CD into your optical drive appears, and the software does not start.	163
The application cannot find a file while a PC Card is inserted.	164
What software do I use for CD-R/CD-RW software functions?	165
I cannot use the DVgate software.	166
Troubleshooting i.LINK Devices	167
I cannot establish a connection between two VAIO computers when using an i.LINK cable.	168
Troubleshooting the Modem	169
My modem does not work.	170
My modem connection is slow.	171
Troubleshooting Audio	172
My speakers have no sound.	173
There is noise distortion while listening to music with USB speakers or USB headphones.	174
My microphone does not work.	175
Troubleshooting Memory Stick Media	176
I cannot open image files.	177
Memory Stick media does not work. I cannot access the removable drive.	178
Troubleshooting Wireless LAN Functions	179
The computer cannot connect to a Wireless LAN Access Point.	180
I cannot access the Internet.	181
The data transfer speed is slow.	182
The communication speed is interrupted or slowed down when MPEG2 data is transferred.	183
Data transfers are interrupted.	184
Troubleshooting the Printer	185
I cannot print.	186
Getting Help	187

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Support Options

If you have questions about your computer or the preinstalled software, refer to the following sources for answers in the

sequence listed below.

VAIO

Computer User Guide

The online VAIO

Computer User Guide and the printed VAIO

Computer Quick Start provide you with information on how to

maximize your notebook capabilities and solve common problems. You can also push the Help button located on the top

right corner of your computer to access VAIO

Help and Support.

Software Manuals and Online Help Files

The software preinstalled on your notebook may come with an online manual. These manuals are stored on the hard disk

drive as online Help files. You can find the Help files from the Help menu under the specific software application. Some

software applications may come with a printed manual.

Operating System Online Support

Your computer comes preinstalled with Microsoft

Windows

. For operating system support, you can access Microsoft

customer support at:

http://support.microsoft.com/directory/

VAIO Support Agent

You can find VAIO Support Agent by clicking Start and selecting Help and Support. Using advanced diagnostic technology,

Sony's VAIO Support Agent runs scheduled protections of your applications, network settings, and other important software

settings. When your software is protected, you can use VAIO Support Agent to repair software problems by restoring your

software to any of the previously protected states.

Sony Computing Support

This service provides instant access to information on commonly encountered problems. Enter a description of your problem

and the Knowledge Database searches for the corresponding solutions online. You can access Sony Computing Support at:

http://www.sony.com/pcsupport

Sony Fax-on-Demand

This service, which requires a fax machine or your fax software, provides answers to commonly asked questions. You can

use this automated service to request a list of available topics, and select the topics that you want to receive. To contact

the Sony fax-on-demand service, call: 1-888-4-SONY-PC (1-888-476-6972).

Sony Customer Support

Software support is available free of charge for 90 days after the original date of purchase. You can call and speak with a

Sony Customer Support Representative without using your computer by calling: 1-888-4-SONY-PC (1-888-476-6972).

Sony Service Center

For the Sony Service Center nearest you, call 1-888-4-SONY-PC (1-888-476-6972) or find Sony Customer Service on the

Web at

http://www.sony.com/pcsupport

Page 188