Sony PCG-V505BXP Quick Start Guide - Page 71

Support Options Support Options If you have questions about your computer or the preinstalled programs, refer to the following sources for answers in the sequence listed below. 1 VAIO® Computer User Guide The on-screen VAIO® Computer User Guide and the printed VAIO® Computer Quick Start provide information on how to maximize your computer capabilities and solve common problems. 2 Program Guides and Help Files The preinstalled programs on your computer may come with individual help guides. These guides are stored on the hard disk as on-screen Help files. You can find the Help files from the Help menu under the specific program. 3 Operating System Online Support Your computer comes preinstalled with a Microsoft® Windows® operating system. For operating system support, you can visit Microsoft® customer support at: http://support.microsoft.com/directory/. 4 VAIO Support Agent You can find VAIO Support Agent by clicking Start and All Programs (Programs for Windows® 2000) and VAIO Support and VAIO Support Agent. Using advanced diagnostic technology, Sony's VAIO Support Agent runs scheduled protections of your programs, network settings, and other important program settings. When your program is protected, you can use VAIO Support Agent to repair program problems by restoring the program to any of the previously protected states. 5 Sony Computing Support This service provides instant access to information on commonly encountered problems. Type a description of the problem and the Knowledge Database searches for the corresponding solutions online. You can visit Sony Computing Support at: http://www.sony.com/pcsupport. 71