Sony PCV-R528DS Online Help Center (VAIO User Guide) - Page 217

I need to change the video resolution of my display, America Online

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Troubleshooting Guide © 1999 Sony Electronics Inc. Reproduction in whole or in part without written permission is prohibited. All rights reserved. Sony, VAIO, the VAIO logo, VAIO Digital Studio, VAIO Smart, DVgate, and i.LINK are trademarks of Sony. All other trademarks are trademarks or registered trademarks of their respective owners. This document describes how to solve common problems you may encounter when using your computer. Many problems have simple solutions, so try these suggestions before you call Sony Customer Support. My computer or software program "locks up"  Close the application that is currently locked up by pressing ALT+F4.  If you cannot restart as described in the preceding steps, you can restart the computer by pressing CTRL+ALT+DELETE or by pressing the power switch for more than six seconds. ! Pressing CTRL+ALT+DELETE may result in the loss of changes made to files that are currently open.  Contact the software publisher or designated provider for technical support. See the phone numbers on the next page. Adobe Systems Incorporated 206-628-5737, M-F, 6 AM-5 PM PT America Online 800-827-3338, 7 days a week, 6 AM - 2 PM ET AT&T 800-400-1447, 7 days a week, 24 hours a day CompuServe Interactive, Incorporated 800-848-8990, M-F, 8 AM - 1 AM ET, S-S 10 AM - 10 PM ET Network Associates, Inc. 408-988-3832, M-F, 9 AM - 5 PM CT EarthLink Network, Inc. 800-395-8410, 7 days a week, 24 hours a day Encompass, Inc. 800-927-3000, 7 days a week, 24 hours a day Prodigy Communications Corporation 800-PRODIGY, 7 AM - 3 AM ET Intuit Inc. 900-555-4688, 7 days a week, 24 hours a day MediaLive, Inc. 408-556-2060, 9 AM-10 PM PT everyday Symantec Corporation 800-798-0850 LucasArts Entertainment Company 415-507-4545 M-F, 8:30 AM - 4:30 PM PT My CD-ROM/DVD-ROM/CD-RW drive tray does not open  Make sure the computer is turned on.  If the Eject button does not work, you can open the tray by inserting a straightened heavy-weight paper clip into the emergency eject hole. When I click an application icon, a message such as "You must insert the application CD into your CD-ROM drive" appears and the software does not start  Some titles require specific files that are located on the application's CD-ROM. Insert the disc and try starting the program again.  Check to make sure you inserted the CD-ROM with the label side facing up. My modem connection is slow The computer's modem uses K56flexTM technology/V.90. Many factors influence modem connection speed, including telephone line noise or compatibility with telephone equipment (such as fax machines or other modems). If you think your modem is not connecting properly to other computer-based modems, fax machines, or your Internet Service Provider, check the following:  Have your phone company check that your phone line is free from any line noise.  If your problem is fax-related, check that there are no problems with the fax machine you are calling and that it is compatible with fax modems.  If you are having a problem connecting with your Internet Service Provider, check that the ISP is not experiencing technical problems. Page 217

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Troubleshooting Guide
© 1999 Sony Electronics Inc. Reproduction in whole or in part without written permission is prohibited. All rights
reserved. Sony, VAIO, the VAIO logo, VAIO Digital Studio, VAIO Smart, DVgate, and i.LINK are trademarks of Sony.
All other trademarks are trademarks or registered trademarks of their respective owners.
This document describes how to solve common problems you may encounter when using your computer. Many
problems have simple solutions, so try these suggestions before you call Sony Customer Support.
My computer or software program "locks up"
Close the application that is currently locked up by pressing ALT+F4.
If you cannot restart as described in the preceding steps, you can restart the computer by pressing
CTRL+ALT+DELETE or by pressing the power switch for more than six seconds.
! Pressing CTRL+ALT+DELETE may result in the loss of changes made to files that are currently open.
Contact the software publisher or designated provider for technical support. See the phone numbers on the
next page.
Adobe Systems Incorporated
206-628-5737, M-F, 6 AM-5 PM PT
America Online
800-827-3338, 7 days a week, 6 AM - 2 PM ET
AT&T
800-400-1447, 7 days a week, 24 hours a day
CompuServe Interactive, Incorporated
800-848-8990, M-F, 8 AM - 1 AM ET,
S-S 10 AM - 10 PM ET
Network Associates, Inc.
408-988-3832, M-F, 9 AM - 5 PM CT
EarthLink Network, Inc.
800-395-8410, 7 days a week, 24 hours a day
Encompass, Inc.
800-927-3000, 7 days a week, 24 hours a day
Prodigy Communications Corporation
800-PRODIGY, 7 AM - 3 AM ET
Intuit Inc.
900-555-4688, 7 days a week, 24 hours a day
MediaLive, Inc.
408-556-2060, 9 AM-10 PM PT everyday
Symantec Corporation
800-798-0850
LucasArts Entertainment Company
415-507-4545 M-F, 8:30 AM - 4:30 PM PT
My CD-ROM/DVD-ROM/CD-RW drive tray does not open
Make sure the computer is turned on.
If the Eject button does not work, you can open the tray by inserting a straightened heavy-weight paper clip
into the emergency eject hole.
When I click an application icon, a message such as "You must insert
the application CD into your CD-ROM drive" appears and the software
does not start
Some titles require specific files that are located on the application's CD-ROM. Insert the disc and try starting
the program again.
Check to make sure you inserted the CD-ROM with the label side facing up.
My modem connection is slow
The computer's modem uses K56flex
TM
technology/V.90. Many factors influence modem connection speed, including
telephone line noise or compatibility with telephone equipment (such as fax machines or other modems). If you think
your modem is not connecting properly to other computer-based modems, fax machines, or your Internet Service
Provider, check the following:
Have your phone company check that your phone line is free from any line noise.
If your problem is fax-related, check that there are no problems with the fax machine you are calling and that
it is compatible with fax modems.
If you are having a problem connecting with your Internet Service Provider, check that the ISP is not
experiencing technical problems.
Page 217