Sony PCWA-AR800 Troubleshooting Guide - Page 1
Sony PCWA-AR800 - Wireless Lan Router Manual
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4-680-222-11(1) Wireless Broadband Router Troubleshooting Guide This document provides solutions to common problems encountered with the Wireless Broadband Router. Please refer to this guide before contacting Sony Customer Information Services. The PCWA-AR800 consists of: • Broadband Router Unit PCWA-R1 • Wireless LAN Access Point PCWA-A820 In this document, we refer to the Broadband Router Unit as the Router Unit and to the Wireless LAN Access Point as the Access Point. The PCWA-AR800 can be used at frequency settings of 2.4 GHz and 5 GHz. Change this setting as necessary. (By default, the PCWA-AR800 is set to 2.4 GHz.) PCWA-AR800 ©2004 Sony Corporation Printed in Japan Contents Preparations • No communication between the computer and Wireless Broadband Router Case 1 Connections • Cannot display the Setup Page (an error message appears Case 1 Router Functions • The Internet Gateway is shown as a network connection. What does this mean Case 1 • Cannot connect to the Internet Case 2 • I changed the LAN settings of the Router Unit, but I can no longer connect to the Router Unit or network Case 3 Access Point Functions • Clicked the "Refresh" button under "Access Point List", but nothing appears in the list Case 1 • Several Access Points are listed, but I do not know which one to select .... Case 2 • The user name and password input dialog box appears despite the lack of settings Case 3 • Unable to connect after Access Point functions settings are made Case 4 • If "Easy Setup" is used after "Advanced Setup", what about items not included in "Easy Setup Case 5 Miscellaneous • Forgot settings Case 1 • The power cord is plugged to the AC outlet, but the indicators do not light Case 2 • After pressing the Quick Setup switch, the Status indicator starts flashing red Case 3 • Computer firewall function and browser proxy settings Case 4 Preparations Case 1 No communication between the computer and Wireless Broadband Router 1 Are you attempting to establish a connection at a frequency of 5 GHz? The default wireless broadband frequency setting is 2.4 GHz. If you want to establish a wireless connection at 5 GHz, access the Access Point Setup page through a wired network, and change the frequency setting to 5 GHz (802.11a). Refer to the separate Quick Start Guide for details about how to display the Access Point Setup page. 2 Was your computer properly configured for wireless communication? When using the Access Point functions under factory default settings, configure the computer as follows. The factory default settings of the Access Point function are: • Network Name (SSID): The 6-character identifier printed on the label inside the rear cover of the Wireless Unit z Hint For details about the location of the network name (SSID), refer to procedure 3 of the Quick Start Guide. • Security settings Encryption (WEP): Disabled • IEEE 802.11 Mode: 11g, 11b (High multicast rate) With the Windows Me and Windows 2000 operating systems, perform setup as described in the documentation provided with your Wireless LAN PC Card. With the Windows XP operating system, proceed as follows. 1 Click "Start", and then click "Control Panel". 2 In "Control Panel", click "Network and Internet Connections", and then click "Network Connections". z Hint If "Network and Internet Connections" does not appear, click "Switch to Category View" on the left. 3 In the "Network Connections" window, right-click the icon of the wireless network to which you want to connect, and click "View Available Wireless Networks". 4 In the "Connect to Wireless Network" dialog box (with Windows XP SP1, the "Wireless Network Connection" dialog box), select the Access Point from "Available Wireless Networks", and click "Connect". (When using the Access Point functions under factory default settings, check the 6-character identifier printed on the label inside the rear cover of the Wireless Unit.) 3 Are the network name (SSID) and security settings configured correctly? To connect to the Access Point, the network name (SSID) and security settings must be the same at the computer and the Access Point. z Hint When using the Access Point functions under factory default settings, use the settings listed in 2 above. With the Windows Me and Windows 2000 operating systems, verify the Access Point network name (SSID) and security settings of the wireless LAN PC card as described in its documentation. With the Windows XP operating system, proceed as follows to verify the settings. 1 Open the "Connect to Wireless Network" dialog box (with Windows XP SP1, the "Wireless Network connecion" dialog box) as described in 2 above. 2 Select the network name (SSID) of the Access Point from "Available Wireless Networks". 3 Make sure that the security settings of the Access Point match those of the computer. 4 Click "Connect". If the connection is not established, reset the Access Point functions to the factory default settings as described in "Miscellaneous", "Case 1: Forgot settings", and then set up the Access Point functions again as described in the separate Quick Start Guide. 4 Can the IP address of the computer be acquired? With the computer setting "Obtain an IP address automatically" enabled, perform the following steps. For information on how to set the IP address of the computer, see Windows Help. Windows Me operating system 1 Click "Start", and click "Run". 2 In the dialog box used to specify the file name, enter "winipcfg" (exclude the quotation marks) and click "OK". 3 From the list in the "IP Setup" dialog box, select the Wireless LAN interface that you are using (PC card, computer internal wireless LAN, etc.). 4 Make sure that an IP address is shown in the "IP address" text box. 5 If the IP address is "0.0.0.0" or an address starting with "169.254." is displayed, click "Release", and then "Renew". Note If an IP address starting with "169.254." is displayed, a suitable IP address was not obtained with "Obtain an IP address automatically" and your Windows operating system assigned an address to the wireless LAN PC card or Wireless LAN Converter. In this condition, correct network connection is not possible. Perform the setup again as described in the separate Quick Start Guide. Windows 2000 and Windows XP operating systems 1 Click "Start", point to "Programs" ("All Programs" when using the Windows XP operating system) and then "Accessories", and click "Command Prompt". 2 In the command prompt window, enter "ipconfig /all" (exclude the quotation marks) and press the Enter key. 3 Verify the IP address setting information of the Wireless LAN interface that you are using (PC card, computer internal wireless LAN, etc.). z Hint The "Description" field shows the name of the Wireless LAN interface. 4 If the IP address is "0.0.0.0" or an address starting with "169.254." is displayed, enter "ipconfig /renew" (exclude the quotation marks) and press the Enter key. A new IP address is assigned. Note If an IP address starting with "169.254." is displayed, a suitable IP address was not obtained with "Obtain an IP address automatically" and your Windows operating system assigned an address to the wireless LAN PC card or Wireless LAN Converter. In this condition, correct network connection is not possible. Perform the setup again as described in the separate Quick Start Guide. Connections Case 1 Cannot display the Setup Page (an error message appears) If entering "http://192.168.11.1/" in the address field of the Web browser does not open the Setup Page, check the following. 1 Can the IP address of the computer be acquired? See "Preparations", "Case 1: No communication between the computer and Wireless Broadband Router", item 4. 2 Are the Access Point and Router Unit power connections correct? When powered properly, the Status indicator of the Router Unit is lit and the Status indicator of the Access Point is flashing slowly. 3 Is the AC adapter power switch on? Make sure that the AC adapter is properly connected and verify that the power switch is on. z Hint When the AC adapter power switch is on, the LED on the adapter is lit. Power switch a : Off ? : On To power outlet LED Cable modem or DSL modem 4 Is the Ethernet cable correctly connected? Make sure that an end of the Ethernet cable is connected to a LAN connector of the Router Unit. Connect the other end of the Ethernet cable to your computer. z Hint The Ethernet port of your computer is on its back panel. 5 Is the Windows XP "Internet Connection Firewall" function enabled? If the "Internet Connection Firewall" function is enabled, communication may not be possible. See "Miscellaneous", "Case 4: Computer firewall function and browser proxy settings" for details. 6 Is the Web browser of the computer used for the Wireless Broadband Router setup configured to use a proxy server? Make sure that there are no proxy settings enabled for the IP address of the Wireless Broadband Router. See "Miscellaneous", "Case 4: Computer firewall function and browser proxy settings" for details. • Sony, VAIO, , , and the Eco Info logo are trademarks of Sony Corporation. • Microsoft and Windows are registered trademarks of Microsoft Corporation in the United States and/or other countries. • In this document, Microsoft® Windows® Millennium Edition is referred to as Windows Me, Microsoft® Windows® 2000 Professional is referred to as Windows 2000, Microsoft® Windows® XP Home Edition and Microsoft® Windows® XP Professional are referred to as Windows XP. • Netscape is a registered trademark of Netscape Communications Corporation. • All other names of systems, products and services are trademarks of their respective owners. • In the document, the ™ or ® marks are not specified. Printed on 100% recycled paper using VOC (Volatile Organic Compound)-free vegetable oil based ink. Continued on next page