Sony PMWEX30 Warranty Card (Broadcast and Business Solutions Warranty Card) - Page 2

DVW/ MSW/ PVV/ UVW Camcorder & Dockable Recorder Complete Drum Assembly: Rotary Upper Drum: • BVP//DSR/DXC/ PDW CCD Prism Block Display Products BVMA/BVM/ PVM/RVP/ CRT: VPL - C/D/E/F/P Digital Optical Block Series Front projector products • PFM & FWD series PFM Plasma Display Professional Plasma Element: Other Products • SX AUDIO CCP Ferrite Head: CONFERENCING • UPDF500/UP-D70 Thermal Head: • LL LEARNING SYSTEMS LL Control Console Circuit Board: • ES-7 EditStation Hard Disk Drive: One (1) year One (1) year or 1,000 operating hours, whichever occurs first. Full credit towards replacement provided during first 500 hours. Thereafter, credit towards replacement prorated as follows: Credit = Current Assembly Price x (1,000 Hours - Actual Head Usage Hours) 500 Hours Two (2) years One (1) year One (1) year One (1) year Two (2) years One (1) year or 10,000 prints, whichever occurs first One (1) years One (1) year During the warranty period Purchaser must return the defective Part, freight prepaid. Sony is not obligated to provide Purchaser with a substitute product in which the Part is used during the warranty period or at any time. 01/27/06 TERMS AND CONDITIONS 1. NOTIFICATION OF CLAIMS: WARRANTY SERVICE: If Purchaser discovers that any replacement part purchased through the Professional Services Parts Operations ("Parts") has proven defective in material or workmanship, then written notice with an explanation of the claim shall be given promptly by Purchaser to Sony but all claims for warranty service must be made within the warranty period. Sony will charge the Purchaser for replacement parts and will credit the Purchaser if Sony determines that the parts are covered by the warranty after the defective unit has been returned. If after investigation Sony determines that the reported problem was not covered by the warranty, we reserve the right to charge the Purchaser for the cost of investigating the problem at its then prevailing time-and-materials rate. No replacement by Purchaser of any part thereof shall extend the warranty period as to the entire Product for which the Part is used. The specific warranty on the replacement part only shall be in effect for a period of ninety (90) days following its shipment, except where indicated above. 2. EXCLUSIVE REMEDY: ACCEPTANCE: Purchaser's exclusive remedy and Sony's sole obligation is to supply a new or rebuilt replacement part, or issue a credit towards the purchase thereof, for any defective part covered by this warranty, failing which Sony shall refund to Purchaser the purchase price for such part. Purchaser's failure to make a claim as provided in paragraph 1 above or continued use of the Part shall constitute an unqualified acceptance of such Part and a waiver by Purchaser of claims thereto. 3. EXCEPTIONS TO LIMITED WARRANTY: Sony shall have no liability or obligation to Purchaser with respect to any Part requiring service during the warranty period which is subjected to the following: abuse; improper use: negligence, accident, modification, failure of the end-user to follow the operating procedures outlined in the user's manual: failure of the end-user to follow the maintenance procedures in the service manual for the product in which the Part is used where a schedule is specified for regular replacement or maintenance or cleaning of certain parts (based on usage) and the end-user has failed to follow such schedule; attempted repair by non-qualified personnel; operation of unit outside of the published environment and electrical parameters, or if such Parts original identification (e.g., trademark, serial number) markings have been defaced, altered or removed. Sony excludes from warranty coverage Parts sold AS IS and /or WITH ALL FAULTS and excludes used Parts which have not been sold by Sony to the Purchaser. Sony also excludes from warranty coverage Parts located outside of the United States and Puerto Rico, and consumable items such as fuses and batteries. DISCLAIMER OF WARRANTY