Sony PS-HX500 Hi-Res Audio Recorder Help Guide Printable PDF - Page 31

Installation fails., Your computer fails to detect the connected turntable., Hi-Res Audio Recorder - software

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[21] Troubleshooting Installation fails. Make sure that you are not using a computer with an unsupported operating system. Use a computer with one of the supported operating systems. For detailed information, see "System Requirements." Make sure that the disk drive has sufficient free disk space. Installation requires free disk space of about 100 MB. If there is not enough free disk space, remove unnecessary files. [22] Troubleshooting Your computer fails to detect the connected turntable. Disconnect the USB cable and restart your computer. Make sure that the computer is up and running, and then connect the computer and the turntable with the USB cable. For detailed connection instructions, see "Connecting Your Computer and the Turntable." Make sure that the USB device driver software is successfully installed. (On Windows) Connecting your computer to the turntable with the USB cable for the first time or using a USB port other than the one you used previously may automatically install the USB device driver software once again. Connect the turntable to the computer and turn it on, and then click [Control Panel] - [Hardware and Sound] - [Device Manager] (when "Control Panel" is displayed in "Category" view). If "PS-HX500" is displayed under [Sound, video and game controllers] on the window, the USB device driver software is successfully installed. Follow the steps below to make sure that the turntable name is displayed in "System Information." (On Mac) Connect the turntable to the computer and turn it on. Click [About This Mac] on the Apple menu. Click [Overview] - [System Report]. Click [USB] under [Hardware] and make sure that "PS-HX500" is displayed. [23] Troubleshooting Hi-Res Audio Recorder does not start. Your computer may not be running successfully. Start another application to see if it properly works. Your computer may not be running successfully. Restart the computer. Make sure that Hi-Res Audio Recorder is successfully installed. (On Windows) Click [Control Panel] - [Programs] - [Programs and Features] (when "Control Panel" is displayed in

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[21] Troubleshooting
Installation fails.
Make sure that you are not using a computer with an unsupported operating system. Use a computer
with one of the supported operating systems. For detailed information, see “
System Requirements.”
Make sure that the disk drive has sufficient free disk space. Installation requires free disk space of about
100 MB. If there is not enough free disk space, remove unnecessary files.
[22] Troubleshooting
Your computer fails to detect the connected turntable.
Disconnect the USB cable and restart your computer. Make sure that the computer is up and running,
and then connect the computer and the turntable with the USB cable.
For detailed connection instructions, see “
Connecting Your Computer and the Turntable.”
Make sure that the USB device driver software is successfully installed. (On Windows)
Connecting your computer to the turntable with the USB cable for the first time or using a USB port
other than the one you used previously may automatically install the USB device driver software once
again.
Connect the turntable to the computer and turn it on, and then click [Control Panel] - [Hardware and
Sound] - [Device Manager] (when “Control Panel” is displayed in “Category” view).
If “PS-HX500” is displayed under [Sound, video and game controllers] on the window, the USB device
driver software is successfully installed.
Follow the steps below to make sure that the turntable name is displayed in “System Information.” (On
Mac)
Connect the turntable to the computer and turn it on.
Click [About This Mac] on the Apple menu.
Click [Overview] - [System Report].
Click [USB] under [Hardware] and make sure that “PS-HX500” is displayed.
[23] Troubleshooting
Hi-Res Audio Recorder does not start.
Your computer may not be running successfully. Start another application to see if it properly works.
Your computer may not be running successfully. Restart the computer.
Make sure that Hi-Res Audio Recorder is successfully installed. (On Windows)
Click [Control Panel] - [Programs] - [Programs and Features] (when “Control Panel” is displayed in