Sony PXW-Z750 Setup Guide for Wireless Network Connection - Page 45

Troubleshooting

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12 Chapter Troubleshooting 12.1. Network Problem Cannot set Maintenance > Network > Setting in the setup menu to On Display or Message Maintenance > Network > Setting in the setup menu is disabled. Reason & Solution While recording, playing back, or viewing thumbnails, Network > [Setting] in the menu is disabled. Check the status of the camcorder. 12.1.1. 4G/LTE USB Modem Problem: Cannot connect to network via modem Display or Message Reason & Solution 3G/4Gx icon is displayed Cannot connect to carrier communication network. Check that there is a SIM in the modem (see "3.1.1. 4G/LTE USB Modem" ). Check that there is a carrier radio wave signal. 3G/4G icon is flashing During startup. Searching for carrier communication network. 3G/4G icon is not displayed 3G/4G icon is displayed Cannot detect USB modem device. If Maintenance > Network > Modem in the setup menu is disabled, check whether the modem is a supported model or not (see "3.1.1. 4G/LTE USB Modem" ). Modem is not working. Check that Maintenance > Network > Modem in the setup menu is set to On (see "5.3.1. 4G/LTE USB Modem" ). Network Condition icon indicator is not displayed. Check that Operation > Display On/Off > Network Condition in the setup menu is set to On. The network is connected properly. Problem: Cannot set Maintenance > Network > Modem in the setup menu to On. Display or Message Reason & Solution Maintenance > Network > Modem in the setup menu is disabled Cannot detect USB modem device. Check whether the modem is a supported model or not. Check whether the modem is working properly or not (see "3.1.1. 4G/LTE USB Modem"). Check that the USB connector of the camcorder works with another USB device. USB modem device is not attached. 45

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45
Chapter
12
Troubleshooting
12.1. Network
12.1.1. 4G/LTE USB Modem
Problem
Display or Message
Reason & Solution
Cannot set Maintenance >
Network > Setting in the setup
menu to On
Maintenance > Network >
Setting in the setup menu is
disabled.
While recording, playing back, or viewing
thumbnails, Network > [Setting] in the menu is
disabled.
Check the status of the camcorder.
Problem:
Cannot connect to network via modem
Display or Message
Reason & Solution
3G/4Gx icon is displayed
Cannot connect to carrier communication network.
Check that there is a SIM in the modem (see
“3.1.1. 4G/LTE USB Modem”
).
Check that there is a carrier radio wave signal.
3G/4G icon is flashing
During startup.
Searching for carrier communication network.
3G/4G icon is not displayed
Cannot detect USB modem device.
If Maintenance > Network > Modem in the setup menu is disabled, check whether the
modem is a supported model or not (see
“3.1.1. 4G/LTE USB Modem”
).
Modem is not working.
Check that Maintenance > Network > Modem in the setup menu is set to On (see
“5.3.1.
4G/LTE USB Modem”
).
Network Condition icon indicator is not displayed.
Check that Operation > Display On/Off > Network Condition in the setup menu is set to
On.
3G/4G icon is displayed
The network is connected properly.
Problem:
Cannot set Maintenance > Network > Modem in the setup menu to On.
Display or Message
Reason & Solution
Maintenance > Network >
Modem in the setup menu is
disabled
Cannot detect USB modem device.
Check whether the modem is a supported model or not.
Check whether the modem is working properly or not (see
“3.1.1. 4G/LTE USB Modem”
).
Check that the USB connector of the camcorder works with another USB device.
USB modem device is not attached.