Sony SLT-A57K α Handbook - Page 195

Trouble shooting/Others (Advanced operations) Troubleshooting Computers You do not know if the OS of your computer is compatible with the camera. • Check "Using with your computer" (page 66). Your computer does not recognize your camera. • Check that the camera is turned on. • When the battery level is low, install the charged battery pack (page 19), or use the AC Adaptor (sold separately). • Use the USB cable (supplied) (page 178). • Disconnect the USB cable, and connect it again firmly. • Disconnect all equipment other than the camera, the keyboard and the mouse from the USB jacks of your computer. • Connect the camera directly to your computer without passing through a USB hub or other devices (page 178). You cannot copy images. • Make the USB connection by properly connecting the camera with your computer (page 178). • Follow the designated copy procedure for your OS (page 179). • When you shoot images with a memory card formatted by a computer, you may not be able to copy the images to a computer. Shoot using a memory card formatted by your camera (page 169). The image cannot be played back on a computer. • If you are using "PlayMemories Home," refer to the "PlayMemories Home Help Guide." • Consult the computer or software manufacturer. After making a USB connection, "PlayMemories Home" does not start automatically. • Make the USB connection after the computer is turned on (page 178). 195