Sony SRS-XB30 Help Guide Printable PDF - Page 112

No sound/Sound from only one speaker/Low sound level/Distorted sound/Humming or noise in the speaker output/No voice or low voice from callers

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Help Guide Wireless Speaker SRS-XB30 No sound/Sound from only one speaker/Low sound level/Distorted sound/Humming or noise in the speaker output/No voice or low voice from callers Check that both the speaker and the connected device are turned on. Turn up the volume of the speaker and the connected device. Check that the connected device is playing. Make sure the audio cable is disconnected from the AUDIO IN jack during playback in BLUETOOTH mode. Make sure the audio cable is firmly connected to the AUDIO IN jack during playback in AUDIO IN mode. If you are connecting a computer to the speaker, make sure the audio output setting of the computer is set for a BLUETOOTH device. Check that the speaker has established BLUETOOTH connection with the BLUETOOTH device. Pair the speaker and the BLUETOOTH device again. If the device that is connected to the AUDIO IN jack is monaural, sound will only be output from the left speaker. If the connected device has an equalizer function, set it to off. Keep the speaker away from a microwave oven, Wi-Fi, etc. Bring the speaker and the BLUETOOTH device closer together. Remove any obstacles between the speaker and the BLUETOOTH device. Charge the speaker if the CHARGE indicator is flashing in orange. The device with a built-in radio or tuner cannot be connected to the speaker via BLUETOOTH since noise may occur in broadcasts. Locate the speaker farther away from a TV, radio or tuner, etc. since noise may occur in broadcasts. When using the Speaker Add function or Wireless Party Chain function, if any other BLUETOOTH device(s) such as a BLUETOOTH mouse or BLUETOOTH keyboard is connected to the BLUETOOTH device, terminate the connection between them. There are some BLUETOOTH devices that can have the wireless playback quality changed. If your device is compatible with this function, select a setting that prioritizes stable connection over sound quality. For details, refer to the operating instructions supplied with the device. Select "Priority on stable connection" for the wireless playback quality of the speaker. Install the latest version of SongPal on the connected device. If you cannot use the latest version of SongPal or you cannot connect the speaker and a BLUETOOTH device via BLUETOOTH connection, uninstall SongPal. When listening to music, select an A2DP BLUETOOTH connection by operating the BLUETOOTH device. When receiving/making a phone call, select an HFP or HSP BLUETOOTH connection by operating the BLUETOOTH device. When receiving/making a phone call, check that output of the BLUETOOTH device is set for the speaker. Related Topic How to make a wireless connection with BLUETOOTH devices Listening to music of a device via BLUETOOTH connection Selecting the BLUETOOTH audio streaming playback quality (Codec) About the indicators Receiving a call Making a call 105

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Help Guide
Wireless Speaker
SRS-XB30
No sound/Sound from only one speaker/Low sound level/Distorted
sound/Humming or noise in the speaker output/No voice or low voice from callers
Check that both the speaker and the connected device are turned on.
Turn up the volume of the speaker and the connected device.
Check that the connected device is playing.
Make sure the audio cable is disconnected from the AUDIO IN jack during playback in BLUETOOTH mode.
Make sure the audio cable is firmly connected to the AUDIO IN jack during playback in AUDIO IN mode.
If you are connecting a computer to the speaker, make sure the audio output setting of the computer is set for a BLUETOOTH
device.
Check that the speaker has established BLUETOOTH connection with the BLUETOOTH device.
Pair the speaker and the BLUETOOTH device again.
If the device that is connected to the AUDIO IN jack is monaural, sound will only be output from the left speaker.
If the connected device has an equalizer function, set it to off.
Keep the speaker away from a microwave oven, Wi-Fi, etc.
Bring the speaker and the BLUETOOTH device closer together. Remove any obstacles between the speaker and the
BLUETOOTH device.
Charge the speaker if the CHARGE indicator is flashing in orange.
The device with a built-in radio or tuner cannot be connected to the speaker via BLUETOOTH since noise may occur in
broadcasts.
Locate the speaker farther away from a TV, radio or tuner, etc. since noise may occur in broadcasts.
When using the Speaker Add function or Wireless Party Chain function, if any other BLUETOOTH device(s) such as a
BLUETOOTH mouse or BLUETOOTH keyboard is connected to the BLUETOOTH device, terminate the connection between
them.
There are some BLUETOOTH devices that can have the wireless playback quality changed. If your device is compatible with
this function, select a setting that prioritizes stable connection over sound quality. For details, refer to the operating instructions
supplied with the device.
Select “Priority on stable connection” for the wireless playback quality of the speaker.
Install the latest version of SongPal on the connected device. If you cannot use the latest version of SongPal or you cannot
connect the speaker and a BLUETOOTH device via BLUETOOTH connection, uninstall SongPal.
When listening to music, select an A2DP BLUETOOTH connection by operating the BLUETOOTH device.
When receiving/making a phone call, select an HFP or HSP BLUETOOTH connection by operating the BLUETOOTH device.
When receiving/making a phone call, check that output of the BLUETOOTH device is set for the speaker.
Related Topic
How to make a wireless connection with BLUETOOTH devices
Listening to music of a device via BLUETOOTH connection
Selecting the BLUETOOTH audio streaming playback quality (Codec)
About the indicators
Receiving a call
Making a call
105