Sony SRS-XB402M Help Guide - Page 55

Unable to connect to a network viaWi-Fi, connection

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Help Guide Wireless Speaker SRS-XB402M Unable to connect to a network via a Wi-Fi® connection Make sure that your smartphone/iPhone is connected to a Wi-Fi network. For detailed instructions, refer to the operating instructions supplied with the smartphone/iPhone. Make sure that your speaker is connected to the same Wi-Fi as your smartphone/iPhone. For detailed instructions, refer to the operating instructions supplied with the smartphone/iPhone. Make sure that the Wi-Fi router (access point) is turned on. When a Wi-Fi connection is in use, bring the speaker and the Wi-Fi router (access point) closer together, and then make the Wi-Fi settings all over again. Make sure that the Wi-Fi router (access point) settings are correct. If the SSID stealth mode of the Wi-Fi router is turned on, turn it off. For detailed instructions on setting the Wi-Fi router, refer to the operating instructions supplied with the router. If the connection attempt fails even when the correct SSID for the Wi-Fi router is selected, make sure that the correct password (encryption key) is used. The password (encryption key) is case-sensitive. Be sure to check the case of each letter while entering the SSID. No double-byte characters are accepted for the SSID. Be sure to enter single-byte characters. Example of confusing characters: "I (upper-case I)" and "l (lower-case L)" "0 (numeral 0)" and "O (upper-case O)" "d (lower-case D)" and "b (lower-case B)" "9 (numeral 9)" and "q (lower-case Q)" Bring the Wi-Fi router closer to the speaker. Devices that use the 2.4 GHz frequency range, including microwave ovens, BLUETOOTH devices, and digital cordless devices, may prevent the speaker from establishing a wireless connection. Move the speaker away from such devices or turn off the devices. The speaker does not support IEEE 802.11ac. Use the 2.4 GHz frequency range (11b, 11g, or 11n) or the 5 GHz frequency range (11a, or 11n) for wireless connection. If connection attempt fails even with the correct settings, try the following. Turn off the access point (Wi-Fi router), wait for a while, and then turn it back on. Turn off the speaker, wait for a while, and then turn it back on. Related Topic Disabling the Wi-Fi 5 GHz band 5-002-064-11(1) Copyright 2019 Sony Corporation 55

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Help Guide
Wireless Speaker
SRS-XB402M
Unable to connect to a network via a Wi-Fi
®
connection
Make sure that your smartphone/iPhone is connected to a Wi-Fi network. For detailed instructions, refer to the
operating instructions supplied with the smartphone/iPhone.
Make sure that your speaker is connected to the same Wi-Fi as your smartphone/iPhone. For detailed instructions,
refer to the operating instructions supplied with the smartphone/iPhone.
Make sure that the Wi-Fi router (access point) is turned on.
When a Wi-Fi connection is in use, bring the speaker and the Wi-Fi router (access point) closer together, and then
make the Wi-Fi settings all over again.
Make sure that the Wi-Fi router (access point) settings are correct. If the SSID stealth mode of the Wi-Fi router is
turned on, turn it off. For detailed instructions on setting the Wi-Fi router, refer to the operating instructions supplied
with the router.
If the connection attempt fails even when the correct SSID for the Wi-Fi router is selected, make sure that the correct
password (encryption key) is used.
The password (encryption key) is case-sensitive. Be sure to check the case of each letter while entering the
SSID. No double-byte characters are accepted for the SSID. Be sure to enter single-byte characters.
Example of confusing characters:
“I (upper-case I)” and “l (lower-case L)”
“0 (numeral 0)” and “O (upper-case O)”
“d (lower-case D)” and “b (lower-case B)”
“9 (numeral 9)” and “q (lower-case Q)”
Bring the Wi-Fi router closer to the speaker. Devices that use the 2.4 GHz frequency range, including microwave
ovens, BLUETOOTH devices, and digital cordless devices, may prevent the speaker from establishing a wireless
connection. Move the speaker away from such devices or turn off the devices.
The speaker does not support IEEE 802.11ac. Use the 2.4 GHz frequency range (11b, 11g, or 11n) or the 5 GHz
frequency range (11a, or 11n) for wireless connection.
If connection attempt fails even with the correct settings, try the following.
Turn off the access point (Wi-Fi router), wait for a while, and then turn it back on.
Turn off the speaker, wait for a while, and then turn it back on.
Related Topic
Disabling the Wi-Fi 5 GHz band
5-002-064-11(1) Copyright 2019 Sony Corporation
55