Sony VGP-DDRW4 Operating Instructions - Page 25

Cleaning the disc • Fingerprints and other contamination on the disc surface can lead to reading errors. Always keep the disc clean. • To clean a disc, lightly wipe it from the center outwards. Getting Help This section provides information on how to get help and support from Sony, and on troubleshooting tips for your DVD±RW drive. • To remove stubborn stains, lightly moisten the cloth before wiping the disc, and use a dry cloth afterwards. • Do not use benzine, record cleaning liquid, antistatic fluids, or other substances that may damage the surface of the disc. • Never use cleaners on an unused disc. Use specific CD cleaners to take off dust. • You may not be able to write data to a disc if there are scratches or dust on the unrecorded area. Be careful not to damage the discs. About Sony's support options Sony provides several support options for your DVD±RW drive. When you have questions about your DVD±RW drive or the software, refer to the following: ❑ This guide explains how to use your DVD±RW drive. ❑ Sony Online Support provides instant access to infomation on commonly encountered problems. Type a description of the problem and the Knowlege Database searches for the corresponding solutions online. You can visit Sony Online Support at: http://esupport.sony.com/ ❑ The Sony Customer Information Service Center offers information about your personal computer and other Sony products that work with your personal computer. To contact Sony Customer Information Service Center, call 1-888-4SONYPC (1-888-4766972). 25