Sony VPCL234FX Recovery Guide - Page 2

Backing up and restoring your data Troubleshooting To back up and restore your data when you can start Windows If you can start Windows, back up and restore your data with the Windows feature. To use the features, click Start, Control Panel, System and Security, and Backup and Restore. To back up and restore your data when you cannot start Windows When you cannot start Windows, back up your data with VAIO Care Rescue. To restore files which have been backed up by VAIO Care Rescue, use VAIO Data Restore Tool. Restoring your data using a restore point A restore point enables you to restore your computer system files to the previous state when the restore point was created. Typically, a restore point is created automatically, for example when you install a software driver. However, we recommend that you create the restore point manually on the Control Panel window before installing any software or software drivers on your computer. To restore system files using the restore point when you cannot start Windows 1 Follow steps 1 to 4 in "To recover from Recovery Media" of Recovering your computer on the front side. 2 Press the  or  key to select Repair Windows 7 and press the Enter key. 3 Select a keyboard layout and click Next. If the appropriate keyboard layout is not selected, you may not be able to enter the password correctly. 4 Select your operating system and click Next. Back up your files with Rescue Data if you have changed the files after you backed up them using the Windows backup feature. 5 Click System Restore. The System Restore window appears. 6 In the Recovery window, click Open System Restore. 7 If the Choose a different restore point option is displayed in the System Restore window, select it and click Next. If not, click Next. 8 Select a restore point and click Next. 9 Click Finish to confirm the restore point. Restart your computer if the window prompts you to restart the computer. If you have any problem operating your computer Try these suggestions before contacting an authorized Sony service/support center or your local Sony dealer directly.  Read the troubleshooting information in this section or the on-screen User Guide.  Press the ASSIST button while your computer is on to launch VAIO Care and perform necessary operations.  Visit the VAIO online support web site. Recovery problems I cannot recover from the recovery area Recover your computer from Recovery Media if you have used software to modify the recovery area, installed a different operating system from the preinstalled one, or formatted the built-in storage device without using VAIO Care Rescue. I cannot create Recovery Media  Try the suggestions below: 1 Restart your computer. And then, try to create Recovery Media again. 2 Download and install the latest updates using VAIO Update.  Try other reliable media. I cannot complete the recovery process  Disconnect all unnecessary external devices from your computer.  Try the suggestions below:  Check the condition of Recovery Media. If you are using optical discs, check the discs for dirt or damage. If the discs are not clean, clean them and try recovering your computer again.  If you cannot recover your computer from the recovery area, restart the computer and recover the computer from the recovery area again, or use Recovery Media.  If you cannot recover your computer using the USB flash drive, connect the drive to another USB port on the computer and try recovering the computer again. If the problem persists, visit the VAIO online support web site for further assistance. Common problems My computer does not start  When using your computer for the first time, make sure the computer is plugged into an AC power source. At the time of delivery, the power button or the power switch is disabled until the computer is plugged into an AC power source.  Make sure your computer is securely plugged into a power source and turned on and the power indicator light is lit.  Make sure the battery pack is installed properly and charged.  Disconnect all connected USB devices (if any), and then restart your computer.  Remove all extra memory modules you may have installed since purchase, and then restart your computer.  If your computer is plugged into a power strip or an uninterruptible power supply (UPS), make sure the power strip or UPS is plugged into a power source and turned on.  Unplug the power cord or the AC adapter, and remove the battery pack. Wait three to five minutes. Reinstall the battery pack, plug the power cord or the AC adapter, and then turn on your computer.  Condensation may cause your computer to malfunction. If this occurs, do not use the computer for at least one hour.  Check that you are using the supplied Sony power cord or AC adapter.  If you are using an external display, make sure it is plugged into a power source and turned on. The green power indicator light turns on but my screen remains blank  Press the Alt+F4 keys several times to close the application window. An application error may have occurred.  Press the Ctrl+Alt+Delete keys and click the arrow next to the Shut down button and Restart.  Press and hold the power button or slide and hold the power switch for more than four seconds to shut down your computer. Unplug the power cord or the AC adapter, and leave the computer for about five minutes. Then plug the power cord or the AC adapter, and turn on the computer again. Turning off your computer with the Ctrl+Alt+Delete keys, the power switch, or the power button may cause loss of unsaved data. The charge indicator light is blinking fast and my computer does not start  This problem could be due to the battery pack not being installed properly. To solve this problem, turn off your computer and remove the battery pack. Then reinstall the battery pack to the computer. For details, see the onscreen User Guide.  If the problem persists, it means the installed battery pack is not compatible. Remove the battery pack and contact an authorized Sony service/support center. To find the nearest center or agent, see the onscreen User Guide. A message appears notifying of either incompatibility or improper installation of the battery pack and my computer then enters Hibernate mode See the answers for "The charge indicator light is blinking fast and my computer does not start." Windows does not accept my password and returns the message: Enter Onetime Password If you enter a wrong power-on password three times consecutively, the Enter Onetime Password message appears and Windows will not start. Press and hold the power button or slide and hold the power switch for more than four seconds to check that the power indicator light turns off. Wait for 10 to 15 seconds, then restart your computer and enter the correct password. The password is case sensitive, so be sure to check letters for the current case before you enter the password. I cannot remember the power-on password If you have forgotten the power-on password, contact an authorized Sony service/support center. A reset fee will be charged. How can I create a hard disk partition? 1 Click Start, Control Panel, System and Security, and Create and format hard disk partitions under Administrative Tools. If the User Account Control window appears, click Yes. If you are currently logged onto your computer as a standard user, you may be prompted to enter an administrator name and password. 2 Right-click the C: drive and select Shrink Volume. 3 Enter the size of the partition to be created in Enter the amount of space to shrink in MB and click Shrink. 4 Right-click Unallocated and select New Simple Volume. 5 Follow the on-screen instructions.