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Sony XBR-65X900H User Manual - Page 76

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A text option is selected although no text is available. Check the [ Captions] settings in [Accessibility]. (Option name differs depending on your region/country.) You can select a different option from the current option. [111] Troubleshooting | Picture (quality)/screen There are banners/tickers at the top or bottom of the screen. In this case, the TV might be in demo mode. Try exiting demo mode. Press the HOME button on the remote control and select [ Settings] - [Device Preferences] - [Retail mode settings]. Disable [Demo mode] and [Picture reset mode]. [112] Troubleshooting | Picture (quality)/screen High resolution HDR pictures are not displayed. The following are required to watch high resolution HDR pictures such as 4K (50p/60p) *. Connect the 4K (50p/60p)* playable device. Use a Premium High Speed HDMI Cable(s) that supports 18 Gbps. Set [HDMI signal format] to [Enhanced format] by selecting [Settings] - [Watching TV] - [External inputs] - [HDMI signal format] - the HDMI terminal you want to set . Check whether the connected device has the latest settings or firmware. * Availability depends on your model/region/country. [113] Troubleshooting | Picture (quality)/screen A message about an app asking for permission to access a TV function is displayed. Select whether to allow or deny the app access to the displayed function. You can check the list of app permissions categorized by TV function and change permission settings for each app. Press the HOME button, select [Settings] - [Apps] - [App permissions] - the desired TV function. [114] Troubleshooting | Picture (quality)/screen OLED panel (only models equipped with an OLED panel) The screen becomes darker after a certain period of time. (only models equipped with an OLED panel) The message [Panel refresh did not finish ] is displayed. (only models equipped with an OLED panel) You are concerned about an image retention. (only models equipped with an OLED panel) A white line appears on the screen. (only models equipped with an OLED panel) A message about running panel refresh is displayed. (only models equipped with an OLED panel) [115] Troubleshooting | Picture (quality)/screen | OLED panel (only models equipped with an OLED panel) The screen becomes darker after a certain period of time. (only models equipped with an OLED panel) If the whole image or part of the image remains still, the screen will gradually become darker to reduce image retention. This is a feature to protect the panel, and is not a malfunction.

Section	Page
Getting Started	5
Recommended Topics	5
Using the remote control microphone	5
Hint	6
When you cannot search using your voice	6
Note	6
Displaying the picture in a small screen	6
Displaying the picture as a small screen	6
Note	7
Closing the small screen or returning it to full screen	7
Installing apps from the Google Play Store	7
Note	7
Hint	7
About paid apps	8
To delete an app	8
Related topics	8
Adjusting the picture quality	8
Note	8
Picture	9
Screen	10
Adjusting the sound quality	10
Note	10
Using the Help Guide	12
Help Guide versions	12
Note	12
Hint	12
Related topics	12
Remote control	12
Using the remote control	12
To return to the previous screen	13
Hint	13
Related topics	13
Functions of the remote control buttons	13
Upper buttons on the remote control	13
Related topics	14
Middle buttons on the remote control	14
Related topics	15
Lower buttons on the remote control	15
Hint	16
Related topics	16
Connecting terminal	16
Note	16
Note	17
Note	17
Note	18
Note	18
Using voice recognition features	18
Using the remote control microphone	18
Hint	19
When you cannot search using your voice	19
Note	19
Using the built-in MIC (only TVs with a built-in MIC)	19
Hint	19
Note	20
Hint	20
Related topics	20
Keeping the TV updated	20
Introducing Android TV™	20
Displaying the picture in a small screen	21
Displaying the picture as a small screen	21
Note	21
Closing the small screen or returning it to full screen	21
Installing apps from the Google Play Store	22
Note	22
Hint	22
About paid apps	22
To delete an app	22
Related topics	23
Moving apps to a USB memory device	23
Note	23
Hint	23
To remove a USB memory device	23
Note	23
Viewing Internet media	24
Note	24
Related topics	24
Enjoying safe apps and video streaming services (Security & restrictions)	24
Note	24
Hint	24
Basic Operations	24
Home menu	25
Search, Notifications, Inputs, Timers, and Settings (A)	25
Apps (B)	25
Play Next (C)	25
Note	26
Channels (D)	26
Hint	26
Customize channels (E)	26
Hint	26
Using the TV menu	26
Note	26
Hint	27
Using the Quick Settings	27
Note	27
To change the settings that are displayed	27
Hint	27
Selecting inputs	28
Note	28
To edit the input items	28
Hint	28
Switching from the Home Menu	28
Changing the picture and sound quality to your preferences	28
Adjusting the picture quality	29
Note	29
Picture	29
Screen	30
“Picture” advanced settings	30
Note	30
[Picture mode] settings	31
[Brightness] settings	31
[Color] settings	31
[Clarity] settings	31
Hint	32
Related topics	32
Adjusting the sound quality	32
Note	32
“Sound” advanced settings	33
Note	33
[Sound mode] settings	34
[Sound customization]	34
[Volume level]	34
Related topics	34
How the LED lights up	34
Voice function LED	35
Operational response LED	35
Hint	35
Related topics	35
Accessibility features	35
Note	35
Hint	35
Support Site	36
Trademark information	36
Watching TV	37
Watching TV programs	37
Using the program guide	37
Hint	37
Related topics	37
Using interactive broadcast TV services	37
To use Ginga service (Ginga models only)	37
Useful features when watching TV	38
Using the TV with Other Devices	38
USB devices	38
Playing content stored on a USB device	39
Connecting a USB device	39
Enjoy photos/music/movies stored on a USB device	39
To check the supported file formats	39
Note	39
Hint	39
Related topics	39
Information about USB devices used for storing photos and music	40
Related topics	40
Supported files and formats	40
Photos	40
Other supported files and formats	40
Music	41
mp4	41
Extension: .mp4 / .m4a	41
3gpp	41
Extension: .3gp / .3g2	41
Asf	41
Extension: *.wma	41
ogg	41
Extension: *.ogg	41
Other	41
Extension: *.mp3	41
Extension: *.wav	42
Extension: *.flac	42
Extension: *.aac	42
Other supported files and formats	42
Videos	42
MPEG1 (.mpg / .mpe / *.mpeg)	42
MPEG2PS (.mpg / .mpe / *.mpeg)	42
MPEG2TS	42
Extension : *.m2t	42
Extension : .m2ts / .mts	43
MP4 (*.mp4)	43
avi (*.avi)	43
Asf (.asf / .wmv)	43
MKV (*.mkv)	44
3gpp (.3gp / .3g2)	44
MOV (*.mov)	45
WebM (*.webm)	45
Other supported files and formats	45
Audio sampling rates (for videos)	45
Other supported files and formats	46
External subtitles	46
Other supported files and formats	46
Blu-ray and DVD players	47
Connecting a Blu-ray or DVD player	47
Note	47
Hint	47
HDMI connection	47
Composite connection	47
Cable that connects to the video input jack	48
Related topics	48
Watching Blu-ray and DVD discs	48
Hint	48
Related topics	48
Cable/satellite box	48
Connecting a cable/satellite box	49
How to control the cable/satellite box using the TV remote control	49
Note	49
Related topics	49
Displaying the iPhone/smartphone or iPad/tablet app screen on the TV	49
Using Google Cast	49
Note	50
Using AirPlay	50
Hint	50
Note	50
Related topics	50
Computers, cameras, and camcorders	50
Connecting a computer and viewing stored content	51
To connect a computer	51
To check the video signal specifications	51
To view content stored on a computer	51
To check the supported file formats	51
Note	51
Connecting a camera or camcorder and viewing stored content	51
To connect a camera or camcorder	51
To view content stored on a digital still camera/camcorder	52
To check the supported file formats	52
Hint	52
Related topics	52
Computer video signal specifications	52
Note	53
Audio system (such as an AV receiver or sound bar)	53
Outputting audio from an audio system	53
Note	53
Connection using an HDMI cable	53
Note	53
Connecting an audio system	53
Note	53
HDMI connection (ARC supported)	53
Note	54
Digital optical cable connection	54
Hint	54
Related topics	54
Adjusting an audio system	54
Adjusting an audio system connected with an HDMI cable or digital optical cable	54
Note	55
Hint	55
Related topics	55
Using the TV as a center speaker (only models with TV center speaker mode)	55
Speaker cable connection	55
Note	56
Related topics	56
Bluetooth devices	56
Connecting a Bluetooth device	56
To pair the TV with a Bluetooth device	56
To connect to a paired Bluetooth device	57
Related topics	57
Adjusting the AV sync setting	57
Hint	57
Note	57
Supported Bluetooth profiles	58
Related topics	58
BRAVIA Sync-compatible devices	58
BRAVIA Sync overview	58
Related topics	58
Using features available for BRAVIA Sync-compatible devices	59
Blu-ray/DVD player	59
AV receiver	59
Video camera	59
Note	59
Related topics	59
Adjusting BRAVIA Sync settings	60
Available options	60
To use the Sync Menu	60
Hint	60
Related topics	60
Viewing pictures in 4K from compatible devices	60
Viewing pictures in 4K resolution	61
To view pictures stored on a USB device or network device in 4K resolution	61
To view pictures stored on a digital still camera/camcorder	61
To check the supported file formats	61
To view pictures in 4K resolution with higher quality	61
Note	61
Related topics	62
Settings for viewing pictures in 4K resolution with higher quality	62
HDMI signal format	62
Note	62
Related topics	62
Connecting to a Network	62
Connecting to a network using a LAN cable	63
Connecting to a network using a LAN cable	63
Note	63
Related topics	63
Connecting to a network using a wireless connection	63
Using Wi-Fi to connect the TV to the Internet/Network	63
To turn off the built-in wireless LAN	64
Hint	64
Note	64
Related topics	65
Using Wi-Fi Direct to connect to the TV (no wireless router required)	65
If connection is not successful	65
To connect another device	65
To change the name of the TV shown on the connected device	65
To list connected devices/deregister devices	65
Home network features	66
Adjusting home network settings	66
To check the server connection	66
To use the renderer function	66
To use the remote device	66
Playing content from a computer	66
To check the supported file formats	67
Note	67
Related topics	67
Playing content from a media server	67
Related topics	68
Settings	68
Watching TV	68
Available options	68
Note	68
Display & Sound	68
Available options	69
Network & Internet	69
Accounts & Sign In	69
Available options	69
Apps	69
Device Preferences	69
Available options	70
Remotes & Accessories	71
Available options	71
Timers	71
To set the on timer	71
To set the sleep timer	71
Note	71
Troubleshooting	71
Start here	72
Self diagnostics	72
Check if the TV is working properly.	72
Hint	72
If the problem persists, try the following.	72
Software updates	72
To check for software updates automatically	72
Hint	73
Note	73
Updating software via USB storage device	73
Related topics	73
If a full reset (restart) of the TV is required	73
Power Reset	73
Hint	73
Factory data reset	74
Note	74
Frequently Asked Questions for Troubleshooting	74
Picture (quality)/screen	74
No color/Dark picture/Color is not correct/Picture is too bright.	74
Note	75
Related topics	75
Distorted picture./The screen flickers.	75
Check the connection and position of the antenna and peripheral devices	75
Check the [Motion] setting	75
Related topics	75
The screen suddenly changes to a video you do not recognize while watching TV.	75
A black box appears on the screen.	75
There are banners/tickers at the top or bottom of the screen.	76
High resolution HDR pictures are not displayed.	76
A message about an app asking for permission to access a TV function is displayed.	76
OLED panel (only models equipped with an OLED panel)	76
The screen becomes darker after a certain period of time. (only models equipped with an OLED panel)	76
The message [Panel refresh did not finish] is displayed. (only models equipped with an OLED panel)	77
You are concerned about an image retention. (only models equipped with an OLED panel)	77
Hint	77
Note	77
A white line appears on the screen. (only models equipped with an OLED panel)	77
A message about running panel refresh is displayed. (only models equipped with an OLED panel)	78
If panel refresh is not completed	78
Note	78
Keyboard	78
You cannot operate the current screen after the on-screen keyboard is displayed.	78
Broadcast reception	78
Check these things first to troubleshoot your TV reception.	79
Hint	79
Related topics	79
Block noise or an error message appears and you cannot watch broadcasts.	79
Ghosting or double images appear.	79
Related topics	79
Only snow noise or a black picture appears on the screen.	79
Related topics	79
There is picture or sound noise when viewing an analog TV channel.	80
Related topics	80
Some channels are blank.	80
Related topics	80
Poor reception or poor picture quality with digital broadcasts.	80
Related topics	80
You cannot view digital channels.	80
Related topics	81
You cannot receive or select channels.	81
Related topics	81
Some digital cable channels are not displayed.	81
Related topics	81
Broadcast HD formats have poor quality.	81
Related topics	81
Sound	82
No sound but good picture.	82
Related topics	82
Audio noise.	82
Related topics	82
No audio or low audio with a home theater system.	82
Related topics	83
Distorted sound.	83
Related topics	83
You want to output sound from both the headphones/Bluetooth audio device/audio system and the TV speakers.	83
To output sound from both the headphones/Bluetooth audio device and TV speakers	83
To output sound from both an audio system connected via ARC and TV speakers	83
You are concerned about a delay between the picture and sound.	84
If a Bluetooth audio device is connected	84
If a specific audio system is connected with an HDMI cable	84
Related topics	84
No TV sounds such as operation sound or audio response.	84
You cannot use voice search with the Google Assistant* with the built-in MIC (only TVs with a built-in MIC).	84
You can hear a slight noise from the TV speakers (only models with TV center speaker mode).	84
Network (Internet/home)/apps	85
The TV cannot connect to the Internet/Network.	85
Checking the status of the network connection	85
Hint	85
Note	85
Related topics	85
The picture and/or sound quality from streaming apps is poor.	86
Hint	86
Related topics	86
Your TV cannot connect to the server.	86
Related topics	86
You can connect to the Internet, but not to certain apps and services.	87
Hint	87
Related topics	87
Remote control/accessories	87
The remote control does not operate.	87
Check if the TV is working properly	87
Check if the remote control is working properly	87
Note	88
Reset the remote control	88
Note	89
Related topics	89
You want to disable the remote control backlight. (only remote controls that feature backlight)	89
Power	89
The TV cannot be turned off using the remote control.	89
Note	89
Hint	90
Related topics	90
The TV turns off automatically.	90
Related topics	90
The TV turns on automatically.	90
Related topics	90
After turning on the TV, it turns off immediately. (only models equipped with an OLED panel)	91
The TV does not turn on.	91
1. Check if the TV turns on with the remote control.	91
2. Check if the TV turns on with the power button on the TV.	91
3. Unplug the AC power cord (mains lead).	91
Hint	91
Related topics	91
Connected devices	91
No picture from a connected device.	92
Related topics	92
You cannot select a connected device in the Home Menu.	92
Related topics	92
Certain programs on digital sources display a loss of detail.	92
Photo images or folders take time to display.	92
Related topics	93
You cannot find a connected BRAVIA Sync HDMI device.	93
Related topics	93
You cannot turn off the cable/satellite box using the TV's remote control.	93
An external device (such as a cable/satellite box) cannot be controlled using the TV's remote control. (Cable/satellite box control compatible models only)	93
Related topics	93
Some media files in the USB device or server are not displayed.	93
Related topics	94
Operation cuts out, or a device does not work.	94
Related topics	94
Some paid content cannot be played.	94
LED	94
You want to disable the LED so that it does not light up or blink.	94
To turn off the Operational response LED (white LED)	94
To turn off the Operational response LED (amber LED) (only TVs with a built-in MIC)	95
Note	95
Related topics	95
The Operational response LED blinks in red.	95
Index	95
TV programs	95
Picture/display	95
Sound/voice	95
Remote control	95
Connections	96
External devices	96
Apps	96
File playback	96

Match case Limit results 1 per page

A text option is selected although no text is available. Check the [ Captions] settings in [Accessibility].

(Option name differs depending on your region/country.) You can select a different option from the

current option.

[111] Troubleshooting | Picture (quality)/screen

There are banners/tickers at the top or bottom of the screen.

In this case, the TV might be in demo mode. Try exiting demo mode.

Press the HOME button on the remote control and select [ Settings] — [Device Preferences] —

[Retail mode settings]. Disable [Demo mode] and [Picture reset mode].

[112] Troubleshooting | Picture (quality)/screen

High resolution HDR pictures are not displayed.

The following are required to watch high resolution HDR pictures such as 4K (50p/60p)

Connect the 4K (50p/60p) playable device.

Use a Premium High Speed HDMI Cable(s) that supports 18 Gbps.

Set [HDMI signal format] to [Enhanced format] by selecting [Settings] — [Watching TV] — [External

inputs] — [HDMI signal format ] — the HDMI terminal you want to set .

Check whether the connected device has the latest settings or firmware.

Availability depends on your model/region/country.

[113] Troubleshooting | Picture (quality)/screen

A message about an app asking for permission to access a

TV function is displayed.

Select whether to allow or deny the app access to the displayed function.

You can check the list of app permissions categorized by TV function and change permission

settings for each app. Press the HOME button, select [Settings] — [Apps] — [App permissions] —

the desired TV function.

[114] Troubleshooting | Picture (quality)/screen

OLED panel (only models equipped with an OLED panel)

The screen becomes darker after a certain period of time. (only models equipped with an OLED panel)

The message [

Panel refresh did not finish

] is displayed. (only models equipped with an OLED panel)

You are concerned about an image retention. (only models equipped with an OLED panel)

A white line appears on the screen. (only models equipped with an OLED panel)

A message about running panel refresh is displayed. (only models equipped with an OLED panel)

[115] Troubleshooting | Picture (quality)/screen | OLED panel (only models equipped with an OLED

panel)

The screen becomes darker after a certain period of time.

(only models equipped with an OLED panel)

If the whole image or part of the image remains still, the screen will gradually become darker to

reduce image retention. This is a feature to protect the panel, and is not a malfunction.