Sony Xperia 1 Help Guide - Page 45

Repairing the device software, Resetting your applications, CLEAR DATA

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3 Tap Erase all data (factory reset) > Reset phone. 4 If required, draw your screen unlock pattern or enter your screen unlock password or PIN to continue. 5 To confirm, tap Erase everything. Hint Your device does not revert to an earlier software version of Android when you perform a factory data reset. Repairing the device software You can use Xperia Companion to repair your device's software. If you forget your screen unlock password, PIN or pattern, you can use the device repair feature in Xperia Companion to erase the security layer. You need to provide your Google account login details to perform this operation. By running the repair feature, you reinstall software for your device and you may lose some personal data in the process. If your device seems to have frozen, restarts repeatedly or doesn't start at all after you've updated the Xperia software or after you've performed a software repair or a factory data reset, try forcing the device to shut down then try turning it back on. If the problem still exists, force the device to shut down then perform a software repair. Hint When you receive a new Google account username or password, you might not be able to use them to log in. To repair the device software using Xperia Companion Note Before performing a software repair, make sure you know your Google account username and password. Depending on your security settings, you may need to enter them in order to restart the device after a software repair. 1 Make sure that Xperia Companion is installed on the computer. 2 Open the Xperia Companion software on the computer and click Software repair on the main screen. 3 Follow the instructions that appear on the screen to reinstall the software and complete the repair. Resetting your applications You can reset an application or clear application data if your application stops responding or causes issues with your device. To reset application preferences 1 Find and tap Settings > Apps & notifications. 2 Tap (See all apps icon) to see all applications. 3 Tap (More icon) > Reset app preferences > Reset apps. Hint Resetting application preferences does not delete any application data from your device. To clear application data 1 Find and tap Settings > Apps & notifications. 2 Select an application or service, then tap Storage > CLEAR DATA > OK. 45 Internet version. For personal use only.

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3
Tap
Erase all data (factory reset)
>
Reset phone
.
4
If required, draw your screen unlock pattern or enter your screen unlock password
or PIN to continue.
5
To confirm, tap
Erase everything
.
Hint
Your device does not revert to an earlier software version of Android when you perform a
factory data reset.
Repairing the device software
You can use Xperia Companion to repair your device’s software. If you forget your
screen unlock password, PIN or pattern, you can use the device repair feature in
Xperia Companion to erase the security layer. You need to provide your Google
account login details to perform this operation. By running the repair feature, you
reinstall software for your device and you may lose some personal data in the
process.
If your device seems to have frozen, restarts repeatedly or doesn’t start at all after
you’ve updated the Xperia software or after you’ve performed a software repair or
a factory data reset, try forcing the device to shut down then try turning it back on.
If the problem still exists, force the device to shut down then perform a software
repair.
Hint
When you receive a new Google account username or password, you might not be able to
use them to log in.
To repair the device software using Xperia Companion
Note
Before performing a software repair, make sure you know your Google account username
and password. Depending on your security settings, you may need to enter them in order to
restart the device after a software repair.
1
Make sure that Xperia Companion is installed on the computer.
2
Open the Xperia Companion software on the computer and click
Software repair
on the main screen.
3
Follow the instructions that appear on the screen to reinstall the software and
complete the repair.
Resetting your applications
You can reset an application or clear application data if your application stops
responding or causes issues with your device.
To reset application preferences
1
Find and tap
Settings
>
Apps & notifications
.
2
Tap
(See all apps icon) to see all applications.
3
Tap
(More icon) >
Reset app preferences
>
Reset apps
.
Hint
Resetting application preferences does not delete any application data from your device.
To clear application data
1
Find and tap
Settings
>
Apps & notifications
.
2
Select an application or service, then tap
Storage
>
CLEAR DATA
>
OK
.
45
Internet version. For personal use only.