Sony Xperia M2 Dual Help Guide - Page 128

Recycling your device, Limitations to services and features, To force the device to shut down

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To force the device to shut down 1 Detach the micro SIM card slot cover. 2 Using the tip of a pen or a similar object, press the OFF button. Do not use overly sharp objects that could damage the OFF button. To perform a factory data reset To avoid permanent damage to your device, do not restart your device while a reset procedure is underway. 1 Before you start, make sure to back up any important data that is saved on the internal memory of your device to a memory card or other non-internal memory. 2 From your Home screen, tap . 3 Find and tap Settings > Backup & reset > Factory data reset. 4 To delete information, such as pictures and music, from your internal storage, mark the Erase internal storage checkbox. 5 Tap Reset phone. 6 If required, draw your screen unlock pattern, or enter your screen unlock password or PIN to continue. 7 To confirm, tap Erase everything. Your device does not revert to an earlier software version of Android™ when you perform a factory data reset. If you forget your screen unlock password, PIN or pattern, you can use the device repair feature in Xperia™ Companion to erase the security layer. You need to provide your Google account login details to perform this operation. By running the repair feature, you reinstall software for your device and you may lose some personal data in the process. To repair the device software using Xperia™ Companion Before performing a software repair, make sure you know your Google™ credentials. Depending on your security settings, you may need to enter them in order to start up the device after a software repair. 1 Make sure that Xperia Companion is installed on your PC or Mac®. 2 Open the Xperia™ Companion software on the computer and press Software repair on the main screen. 3 Follow the instructions that appear on the screen to reinstall the software and complete the repair. Recycling your device Got an old device lying around the house? Why not recycle it? By doing so, you will help us reuse its materials and components, and you'll protect the environment, too! Find out more about the recycling options in your region at www.sonymobile.com/recycle. Limitations to services and features Some of the services and features described in this User guide are not supported in all countries/regions or by all networks and/or service providers in all areas. Without limitation, this applies to the GSM International Emergency Number, 112. Please contact 128 This is an Internet version of this publication. © Print only for private use.

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To force the device to shut down
1
Detach the micro SIM card slot cover.
2
Using the tip of a pen or a similar object, press the OFF button.
Do not use overly sharp objects that could damage the OFF button.
To perform a factory data reset
To avoid permanent damage to your device, do not restart your device while a reset procedure
is underway.
1
Before you start, make sure to back up any important data that is saved on the
internal memory of your device to a memory card or other non-internal memory.
2
From your Home screen, tap
.
3
Find and tap
Settings
>
Backup & reset
>
Factory data reset
.
4
To delete information, such as pictures and music, from your internal storage,
mark the
Erase internal storage
checkbox.
5
Tap
Reset phone
.
6
If required, draw your screen unlock pattern, or enter your screen unlock
password or PIN to continue.
7
To confirm, tap
Erase everything
.
Your device does not revert to an earlier software version of Android™ when you perform a
factory data reset.
If you forget your screen unlock password, PIN or pattern, you can use the device repair
feature in Xperia™ Companion to erase the security layer. You need to provide your Google
account login details to perform this operation. By running the repair feature, you reinstall
software for your device and you may lose some personal data in the process.
To repair the device software using Xperia™ Companion
Before performing a software repair, make sure you know your Google™ credentials.
Depending on your security settings, you may need to enter them in order to start up the
device after a software repair.
1
Make sure that Xperia Companion is installed on your PC or Mac
®
.
2
Open the Xperia™ Companion software on the computer and press
Software
repair
on the main screen.
3
Follow the instructions that appear on the screen to reinstall the software and
complete the repair.
Recycling your device
Got an old device lying around the house? Why not recycle it? By doing so, you will help
us reuse its materials and components, and you’ll protect the environment, too! Find out
more about the recycling options in your region at
www.sonymobile.com/recycle
.
Limitations to services and features
Some of the services and features described in this User guide are not supported in all
countries/regions or by all networks and/or service providers in all areas. Without
limitation, this applies to the GSM International Emergency Number, 112. Please contact
128
This is an Internet version of this publication. © Print only for private use.