Sony Xperia M2 Dual Reference Guide - Page 2

About warranty Limited warranty Subject to the conditions of this limited warranty, Sony Mobile Communications Inc., 4-12-3 HigashiShinagawa, Shinagawa-ku, Tokyo 140-0002, Japan, or its local affiliated company, warrants this device (included phone, tablet, or accessory) to be free from defects in design, material, and workmanship at the time of its original purchase by a consumer. Should your device need warranty service, please return it to the dealer from whom it was purchased or visit support.sonymobile.com/contact to contact your local Sony Mobile repair partner (national rates may apply). If, during the warranty period, your device fails to operate under normal use and service due to defects in design, materials, or workmanship, authorized Sony Mobile distributors or service partners in the country/ region where you purchased the device, will, at their discretion, either repair, replace, or refund the purchase price of the device in accordance with the terms and conditions stated herein. Sony Mobile and its service partners reserve the right to charge a handling fee if a returned device is found out of warranty according to the conditions stated herein. The warranty and conditions for some countries and regions are described separately in Countries/regions specific terms of warranty. Note Some of your personal settings, downloads, and other information may be lost when your device is repaired or replaced. At present, Sony Mobile may be prevented by applicable law, other regulation, or technical restrictions from making a backup copy of certain downloads. Sony Mobile does not take any responsibility for any lost information of any kind and will not reimburse you for any such loss. You should always make backup copies of all the information stored on your device, such as downloads, calendar, and contacts, before handing in your device for repair or replacement. Conditions 1 This limited warranty is valid only if the original proof of purchase for this device, issued by an authorized Sony Mobile dealer specifying, unaltered, the date of purchase and serial number (in some countries/ regions/states, other information may be requested), is presented with the device to be repaired or replaced. Sony Mobile reserves the right to refuse warranty service if this information has been removed or changed after the original purchase of the device from the dealer. 2 If Sony Mobile repairs or replaces the device, the repair for the defect concerned or the replaced device shall be warranted for the remaining time of the original warranty period or for ninety (90) days from the date of repair, whichever is longer. Repair or replacement may involve the use of functionally equivalent reconditioned units. Replaced parts or components will become the property of Sony Mobile. 3 This warranty does not cover any failure of the device that is due to: • Normal wear and tear. • Use in environments where relevant IP rating limitations, if applicable, are exceeded (including liquid damage or the detection of liquid inside the device resulting from such use). • Misuse or failure to use in accordance with the relevant Sony Mobile instructions for use and maintenance of the device. Nor does this warranty cover any failure of the device due to accident, software or hardware modification or adjustment, or acts of God. 4 A rechargeable battery can be charged and discharged more than a hundred times. However, it will eventually wear out - this is not a defect and corresponds to normal wear and tear. When the talk time or standby time becomes noticeably shorter, it is time to replace the battery (only Sony Mobile repair partners should remove or replace built-in batteries). Sony Mobile recommends that you use only batteries and chargers approved by Sony Mobile. Minor variations in display brightness and color may occur between devices. There may be tiny bright or dark dots on the display. These are called defective pixels and occur when individual dots have malfunctioned and cannot be adjusted. Two defective pixels are deemed acceptable. 2 Internet version. For personal use only.